Ticket manager Work, Jobs in Cambridge, Eng (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
1d
Urban Outfitters Department Manager - Cambridge, UK
Urban Outfitters —Cambridge
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Programme Assistant
JBS Executive Education Ltd —Cambridge
- £26,871 a year
- Weekend availability
- Hybrid work
- Hotel
- Communication skills
- School
- Flexible schedule
1d
Operations Manager
The Jockey Club —Huntingdon
- Full-time
- Communication skills
- Annual leave
3d
Passenger Services Agent
PrimeFlight —Stansted
- Customer service
- Communication skills
- Free parking
- Employee discount
7d
Operational Excellence Lead
Jensten Group —Huntingdon
- Remote
- Customer service
- Travel
- Leadership
- Annual leave
- Employee discount
Quick apply
4d
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Airport Team Leader - Stansted Airport
ESP Global Services Limited —Stansted
- Day shift
- IT
- Leadership
- Annual leave
Quick apply
3d
Barista
Starbucks —Cambridge
- Weekend availability
- Store discount
- Employee assistance programme
Facilities Manager
NAB-Jones Lang LaSalle Services —Cambridge
- Full-time
- Microsoft Office
- Supervising experience
- Contracts
Quick apply
11d
Brand Marketing Manager
TTP —Cambridge
- Full-time
- Marketing
- Programmable logic controllers
- Bachelor's degree
- Life insurance
Quick apply
Sales - Supervisor
New Look —Cambridge
- Full-time
- Microsoft Word
- Retail management
- Employee discount
Store Manager - Cambridge
New Look —Cambridge
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
Risk & Compliance Manager
Jensten Group —Huntingdon
- Remote
- Annual leave
- Employee discount
Quick apply
11d
Education Manager
N Family Club —Bishop's Stortford
- £32,843 - £42,266 a year
- Full-time
- Childcare
- Customer service
- Leadership
- Paid training
- Employee discount
Quick apply
Assistant Store Manager
Aldi —Bury St. Edmunds
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
11d
Strategic Communications Manager
Department for Work and Pensions —Caxton
- £65,465 - £76,877 a year
- Overtime
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
4d
Store Manager
Aldi —St. Neots
- £52,910 - £69,000 a year
- Annual leave
Trainee Linesperson/ Linesperson
UK Power Networks —Risby
- £44,663 a year
- First Aid Certification
- Annual leave
- Employee assistance programme
12d
C&E Event Planner & Administrator - Jockey Club Experiences - Newmarket Racecourse
Levy —Newmarket
- £30,000 a year
- Full-time
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for ticket manager in cambridge, eng

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Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
1 day ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

ticket manager jobs in cambridge, eng

Helpdesk Manager

Urban Outfitters Department Manager - Cambridge, UK

Programme Assistant

Operations Manager

Passenger Services Agent

Operational Excellence Lead

Workplace Experience Manager

Airport Team Leader - Stansted Airport

Barista

Facilities Manager

Brand Marketing Manager

Sales - Supervisor

Store Manager - Cambridge

Risk & Compliance Manager

Education Manager

Assistant Store Manager

Strategic Communications Manager

Store Manager

Trainee Linesperson/ Linesperson

C&E Event Planner & Administrator - Jockey Club Experiences - Newmarket Racecourse

I want to receive the latest job alerts for ticket manager in cambridge, eng

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