It’s a great time to join Cornwall Housing! We’re listening and responding to what our tenants want from us. We’re changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities. And we’re investing in our employees – we’ve increased our annual leave offer and have flexible working options through ‘Balance’.
About the role
This is a hands-on, community-based role where no two days are the same. You’ll work directly with residents, supporting them to manage their tenancies and live well in their homes. Using your knowledge of housing law and services, you’ll take early action to resolve issues, support positive outcomes, and uphold landlord responsibilities. From tackling anti-social behaviour to managing tenancy breaches and improving estates, you’ll be out and about on your patch – building stronger, safer neighbourhoods one day at a time.
We want you to care about where you work and make a difference for these residents and communities.
What you’ll need to be successful:
- Confidence working with people in challenging situations – you’ll build long-term relationships with residents, manage sensitive conversations, support vulnerable tenants, and take enforcement action where needed. You’ll also represent us in multi-agency meetings, so being calm, credible and professional matters.
- Experience of delivering a technical service and using legislation – you’ll be applying landlord and tenancy law and making decisions that impact people’s homes and lives. If your experience isn’t housing, you’ll need transferable evidence of applying technical knowledge in similar roles. In all these scenarios, people skills matter to us just as much.
- Proven experience of casework, partnership working and record keeping – you’ll lead complex issues for the benefit of our residents, working with colleagues across other statutory services, health and social care and the Police, so experience in good case management is important.
- Evidence of empowering communities and neighbourhoods – we want to empower our residents to make a difference to their communities so your experience of engagement, improvement projects and involving stakeholders in local decision-making really matters.
- Good judgement and resilience – you’ll know when to listen, when to challenge, and when to escalate. This role isn’t always easy, and you’ll be trusted to manage risk, make fair decisions, and take action in the best interests of residents, the community, and for Cornwall Housing.
- A full UK driving licence and access to a vehicle – this is a patch-based role covering around 500 homes where visibility matters. You’ll be out meeting residents, inspecting homes and estates, and taking proactive steps to improve neighbourhoods.
To find out more about the role and requirements, please view the Role Profile (copy and paste this link into a new browser): https://www.cornwall.gov.uk/media/fe1dz3rm/500045_neighbourhoodhousingofficer_rp_april26.pdf
Our offer to you
Salary: £36283.00
Working Hours: 37
Base: Hybrid working - working from office, home, site and in the community as needed. This role requires you to typically work from the office at least 1-2 day/s per week.
Your base will be: North East - Chy Trevail, Bodmin, PL31 2FR and covers a geographical patch across North East Cornwall, with occasional travel to other parts of Cornwall as required.
What you’ll get from us in return is:
- A challenge like no other – Cornwall is unique and so are we!
- A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave pro rata plus bank hols (rising to 31 days pro rata plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
- A senior management team who will listen and support you, and encourage your ideas and creative thinking
- Investment and support in your continuous learning and development
- Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
- And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.
The planned closing date for applications is Sunday 16 August 2026 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So, we recommend that you please submit your application early.
Interviews are planned for Thursday 27 and Friday 28 August 2026, at our main offices in Chy Trevail, Bodmin.
We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.
Contact us
If you’d like to have a discussion about the role, please feel free to contact us at [email protected] or 01872 324 329
Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!
Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/
INDCHL
Job Types: Full-time, Permanent
Pay: £36,283.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Bodmin PL31 2FR: reliably commute or plan to relocate before starting work (required)
Application question(s):
- We are committed to improving employment opportunities for people with disabilities and we are a Disability Confident employer. An applicant with a disability who demonstrates that they meet the minimum requirements of an advertised position will be offered an interview and will be considered on merit. Do you consider yourself to be eligible for consideration under this scheme?
- If you have answered 'yes' to the previous Disability Confident question. We will make reasonable adjustments to help people with disabilities through the application and selection process. Please let us know any specific requirements needed to enable your participation and/or attendance during the selection process:
- Please tell us why you are applying for the Neighbourhood Housing Officer role and describe how your skills, experience and approach make you suitable for this post.
In your answer, please include examples that show:
Experience of housing, tenancy management or similar customer‑focused work
How you manage a busy workload, competing priorities and deadlines
How you work with residents, communities and partner organisations
How you deal with visits, difficult conversations or challenging situations
How you ensure accurate record‑keeping and use IT systems to support your work
Licence/Certification:
- way to travel to Bodmin, PL31 2FR for an in-person interview (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Bodmin PL31 2FR
