OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
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As an Account Manager, you will lead the delivery of integrated Facilities Management (FM) services across a portfolio of public sector contracts. With a strong focus on Hard Services, you will be responsible for ensuring operational excellence, statutory compliance, financial performance and exceptional customer service whilst building strong relationships with clients and stakeholders.
The role is responsible for managing multidisciplinary service delivery teams, driving performance against contractual obligations and identifying opportunities for continuous improvement, innovation and growth. You will act as the senior operational lead for your account, ensuring services are delivered efficiently, safely and in line with agreed budgets and service standards.
This is an excellent opportunity for an experienced Facilities Management professional with a Total Facilities Management (TFM) background and a strong understanding of Hard Services, engineering compliance and operational contract management.
As part of your role, your key responsibilities will include, but are not limited to:
- Lead the delivery of integrated Hard and Soft Facilities Management services across the allocated account.
- Provide strategic and operational leadership to site-based teams and specialist service providers.
- Ensure all services are delivered in accordance with contractual requirements, service level agreements and company standards.
- Maintain full compliance with statutory regulations, health and safety legislation and client governance requirements.
- Oversee planned preventative maintenance (PPM) programmes, lifecycle activities and reactive maintenance delivery.
- Develop, implement and continuously improve operational procedures and standard operating procedures (SOPs).
- Manage specialist subcontractors, ensuring compliance with service specifications, RAMS, KPIs and quality standards.
- Build and maintain strong client relationships, acting as the primary point of contact for operational service delivery.
- Monitor service performance and implement improvement plans where required.
- Manage contract revenues, budgets and expenditure, ensuring financial targets and profitability objectives are achieved.
- Produce and present monthly performance reports and management information to clients and senior stakeholders.
- Lead service mobilisation, transformation initiatives and operational projects from inception through to completion.
- Drive continuous improvement, innovation, sustainability and social value initiatives across the account.
- Support business growth activities, including contract renewals, variations and service development opportunities.
- Lead, develop and coach operational teams, creating a high-performance culture focused on safety, service excellence and customer satisfaction.
The ideal candidate should meet the following criteria:
- Right to Work in the UK and willingness to undergo a DBS check.
- Significant experience managing Facilities Management contracts within a Hard Services or Total Facilities Management environment.
- Strong understanding of statutory compliance requirements associated with Hard FM maintenance contracts.
- Proven experience managing engineering maintenance, M&E services and building fabric operations.
- Demonstrable experience leading multidisciplinary operational teams across Hard and Soft FM services.
- Strong financial and commercial acumen, including budget management and P&L responsibility.
- Excellent client relationship management and stakeholder engagement skills.
- Experience managing subcontractors and specialist service providers.
- Strong problem-solving and decision-making abilities in a complex operational environment.
- Excellent communication and presentation skills.
- Proven ability to deliver operational improvements, efficiencies and service excellence.
- Strong understanding of health and safety legislation and compliance requirements.
Desirable:
- IOSH Managing Safely, NEBOSH or equivalent Health & Safety qualification.
- IWFM membership or relevant Facilities Management qualification.
- Knowledge of cleaning standards and wider Soft Services operations.
- Understanding of security service delivery and SIA-regulated environments.
- Experience delivering social value and sustainability initiatives within public sector contracts.
- Degree-level qualification in Facilities Management, Engineering, Business Management or a related discipline.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
