Loan servicing specialist Work, Jobs in Canary Wharf, Gtl (with Salaries)

Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
PPC Specialist
the7stars and Bountiful Cow —London
- Hybrid work
- Mentoring
- Employee assistance programme
- Gym membership
Quick apply
Senior Customer Success Account Manager (12-month FTC)
Finova —London
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme
Awards and Progression Officer
SOAS University of London —London
- £35,749.57 - £42,207.57 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
13d
Loans Operations Specialist (Vice President)
Nomura —London
- Communication skills
Assessment Lead Officer (INTERNAL)
SOAS University of London —London
- Full-time
- Hybrid work
- University
- School
- Annual leave
- Employee assistance programme
12d
Office Administrator
SRLV LLP —London
- Monday to Friday
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Life insurance
Quick apply
1d
Associate/Senior Associate Lending Solutions Asset Management
Arrow Global Group —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Quick apply
Associate, Credit Risk
LendInvest —London
- Hybrid work
- Employee assistance programme
- Employee discount
13h
Broker Support
Gallagher —London
- Microsoft Office
- Accounting
- Organisational skills
- Employee stock purchase plan
- Life insurance
14d
Director, Lending Specialist
Sotheby's —London
- Sales
- Master's degree
- Analysis skills
Wholesale Lending Business Readiness Director
Barclays —London
- Analysis skills
- Organisational skills
- Agile
Ultra-High-Net-Worth Private Banker
Barclays —London
- Banking
- Negotiation
5d
Aviation Account Manager
Gallagher —London
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
Secured Credit Risk Manager
Lendable —London
- Full-time
- Hybrid work
- SQL
- Machine learning
- Python
- Referral programme
Transfer Pricing Manager
PKF Littlejohn —London
- Full-time
- Management
- Tax experience
- Annual leave
Senior Credit Analyst
Lendable —London
- Full-time
- Hybrid work
- SQL
- Machine learning
- Python
- Referral programme
Highway & transport Design Technician
Steer —London
- Full-time
- Hybrid work
- AutoCAD
- CAD
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Lead Modeller – Business Planning
Compre Group —London
- Full-time
- Hybrid work
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply

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Collections Specialist

Updraft
London

Quick apply

Job details

Full-time

Qualifications

Financial services
AI
Communication skills

Full job description

The role will support Updraft’s treatment of customers in financial difficulty through high-quality, empathetic customer interactions across Collections & Recoveries. The successful candidate will work directly with customers to understand their circumstances, provide appropriate support solutions, and help deliver positive customer and business outcomes within regulatory requirements.

The role covers pre-arrears, collections, recoveries, debt management plans, IVAs, vulnerable customer treatment and general customer service.

We’re looking for someone with strong collections experience who is also confident using AI tools and prompting techniques to improve customer conversations, workflows, and operational efficiency. The successful candidate will help identify opportunities to streamline processes, improve communication quality, and support automation initiatives while remaining hands-on in customer interactions.

This position is ideal for someone with experience in Collections & Recoveries within consumer lending or financial services, particularly in fast-paced, technology-driven environments.

Key Responsibilities:

Handle inbound and outbound customer conversations relating to arrears, repayments, and financial difficulty
Support customers with appropriate repayment solutions and forbearance options based on their circumstances
Deliver fair and empathetic treatment to vulnerable customers in line with regulatory expectations
Manage customer interactions across collections, servicing, debt management plans, and IVAs
Use AI tools and prompting techniques to improve communication quality, efficiency, and customer outcomes
Help identify opportunities for automation and process improvement within collections operations
Work closely with Operations, Product, and Engineering teams to support improvements to customer journeys and internal tooling
Maintain accurate customer records and ensure all activity is completed compliantly
Contribute ideas to improve team performance, customer experience, and operational effectiveness

Requirements

Experience working in Collections & Recoveries within consumer lending or financial services
Strong communication skills with the ability to handle sensitive customer conversations professionally and empathetically
Experience supporting customers in financial difficulty and understanding vulnerable customer treatment
Interest in AI tools, prompt engineering, and process automation
Comfortable using technology and learning new systems quickly
Proactive, hands-on approach with strong attention to detail
Ability to work effectively in a fast-paced environment
Fintech or digital financial services experience is desirable
Previous experience with consumer finance, particularly in credit cards, personal loans, or buy-now-pay-later products

Benefits

Competitive salary and performance-based bonuses
Flexible working arrangements; we follow a hybrid work culture

Quick apply

Refine Your Search

loan servicing specialist jobs in canary wharf, gtl

Collections Specialist

PPC Specialist

Senior Customer Success Account Manager (12-month FTC)

Awards and Progression Officer

Loans Operations Specialist (Vice President)

Assessment Lead Officer (INTERNAL)

Office Administrator

Associate/Senior Associate Lending Solutions Asset Management

Associate, Credit Risk

Broker Support

Director, Lending Specialist

Wholesale Lending Business Readiness Director

Ultra-High-Net-Worth Private Banker

Aviation Account Manager

Secured Credit Risk Manager

Transfer Pricing Manager

Senior Credit Analyst

Highway & transport Design Technician

Lead Modeller – Business Planning

Other jobs to consider

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