Senior helpdesk engineer Work, Jobs in Canary Wharf, Gtl (with Salaries)

Onsite IT Support Specialist
Protocol 89 —London
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
1h
Senior Helpdesk IT Engineer
RedDoor IT Ltd —Croydon
- £32,000 - £40,000 a year
- Full-time
- Customer service
- Computer networking
- SharePoint
Quick apply
Senior Platform Reliability Engineer
Ricoh —London
- Azure
- Bakery
- Travel
Senior Caretaker
BAM Construction —London
- Communication skills
- School
Coordinator
Capital Maintenance Ltd —London
- £31,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Maintenance
- Microsoft Office
Quick apply
Graduate Cloud Support Engineer
Acturis Ltd —London
- Hybrid work
- Computer Science
- Customer service
- Engineering
- Work from home
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Building Services Engineer – North London, Hertfordshire & Essex
Acorn —Enfield
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1st Line Technical Support
D P SYSTEMS —Loughton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Employee discount
Quick apply
IT Operations Engineer
VERNE —London
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
Quick apply
23h
Senior Security Engineer
WPP Media —London
- Hybrid work
- Microsoft Access
- Azure
- AWS
- Annual leave
- Employee discount
3d
Electrical Engineer
Kier Group —London
- Full-time
- Communication skills
Engineering Manager, AI Models Infrastructure
Intercom —London
- Hybrid work
- In-person
- AI
- Communication skills
- Work from home
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
Network Architect
Wanstor —London
- Full-time
- Hybrid work
- Continuous improvement
- Computer networking
- IT
- Annual leave
Quick apply
Foot Mobile Engineer – Covent Garden, West End & Westminster
Acorn —London
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
1d
Technical Architect (Microsoft 365/Azure)
Wanstor —London
- Full-time
- Hybrid work
- Azure
- Scripting
- IT
- Annual leave
Quick apply
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
Contract Manager
BGIS —London
- Full-time
6d

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senior helpdesk engineer jobs near canary wharf, gtl

Onsite IT Support Specialist

Protocol 89
London

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Job details

Permanent | Full-time
From £35,000 a year
1 hour ago

Benefits

Company pension
Company events

Qualifications

Microsoft Windows Server
Microsoft Word
Sage
TCP
Microsoft Outlook
Customer service
iOS
Accounting software
Microsoft Office
CompTIA Network+
IT support
Scripting
DNS
SharePoint
TCP/IP
Communication skills
PowerShell
Active Directory
CompTIA A+
Intune
VPN

Full job description

Job Summary

We are seeking a reliable and customer-focused Onsite IT Support Specialist to serve as the primary point of technical support for approximately 115 users. As the sole onsite engineer, you will deliver hands-on technical assistance, troubleshoot and resolve day-to-day IT issues, and ensure smooth operation of the company’s IT environment. This role is critical in maintaining high productivity for both onsite and remote users through excellent service and proactive problem-solving.

Key Responsibilities

Provide first/second-line technical support to ~115 users, both onsite and remote, resolving most day to day issues.
Diagnose, troubleshoot, and resolve hardware and software issues on Windows 11 laptops, iPhones, a small number of Macs, and iPads.
Manage and support Microsoft 365 environment including Exchange Online, Intune, OneDrive, SharePoint, Teams, and related services.
Administer and support Active Directory (AD) on a Windows Server network.
Support core business applications, particularly Microsoft Outlook, Word, Adobe Acrobat, and Sage 50 accounting software for the Finance team.
Maintain, troubleshoot, and support meeting room conferencing equipment (video conferencing systems, displays, audio, etc.).
Occasionally set up and operate AV equipment for company events and meetings.
Perform hardware maintenance, deployment, and basic repairs/replacements.
Manage user accounts, permissions, and devices via Microsoft Intune and Active Directory.
Ensure data security, and adherence to company IT policies.
Document incidents, resolutions, and processes in the ticketing system.
Escalate complex issues to external vendors or senior engineers when necessary.
Proactively identify recurring issues and recommend improvements to the IT environment.
Deliver exceptional customer service with clear written and verbal communication.

Requirements & Qualifications

Experience in a similar onsite IT support or helpdesk role is desirable (2+ years preferred).
Strong technical knowledge of:
Windows 11 environment and troubleshooting
Microsoft 365 administration (Intune, Exchange, Teams, OneDrive, SharePoint)
Active Directory and Windows Server
iOS device support (iPhone/iPad)
Basic Mac support
Networking fundamentals (TCP/IP, Wi-Fi, VPN, DNS, etc.)
Microsoft Office suite and Adobe Acrobat
Some experience with Sage 50 or similar accounting software is useful.
Familiarity with meeting room AV and conferencing systems (Teams, Clickshare, etc.).
Excellent customer service, communication, and interpersonal skills — able to explain technical concepts to non-technical users, and correctly understand issues that are reported.
Professional, patient, and solution-oriented attitude with the ability to work independently as the sole onsite IT presence.
Basic level of manual handling / lifting e.g. unboxing, installing computers, cabling, shifting boxes etc.

Preferred Skills

Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent.
Experience supporting hybrid/remote users.
Basic scripting or automation knowledge (PowerShell is a plus).
Ticketing system experience.

What We Offer

Competitive salary
Stable onsite role with predictable hours
Opportunity to own the full IT support experience for the site

This is a highly visible role that requires someone who takes pride in keeping users productive and happy while maintaining a professional and calm demeanor under pressure.

Pay: From £35,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

Refine Your Search

senior helpdesk engineer jobs in canary wharf, gtl

Onsite IT Support Specialist

Senior Helpdesk IT Engineer

Senior Platform Reliability Engineer

Senior Caretaker

Coordinator

Graduate Cloud Support Engineer

Call Centre Team Leader

Building Services Engineer – North London, Hertfordshire & Essex

1st Line Technical Support

IT Operations Engineer

Senior Security Engineer

Electrical Engineer

Engineering Manager, AI Models Infrastructure

Technical Support Associate - London

Network Architect

Foot Mobile Engineer – Covent Garden, West End & Westminster

Helpdesk Technician (1st line)

Technical Architect (Microsoft 365/Azure)

IT Technical Systems Analyst (Applications Team)

Contract Manager

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