application support engineer Work, Jobs in cannock, sts (with Salaries)

IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £25,000 - £28,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
9d
Technical Support & Application Engineer UK (f/m/x)
OMICRON electronics —Stafford
- Full-time
- English
- Up to 25% travel
- Flexitime
Technical Support Engineer
Open Minds —West Bromwich
- £32,000 a year
- Full-time
- Windows
- JavaScript
- Scripting
Quick apply
2d
Associate Applications Support Engineer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Advanced Technical Support Engineer
Schneider Electric —Telford
- Full-time
- Hybrid work
- Computer literacy
- English
- Programmable logic controllers
IT Support Engineer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- IT
- Annual leave
12d
Engineering Systems Support Engineer
JCB —Rocester
- Full-time
- Engineering
- Gym membership
IT Support Apprentice
Epwin Group PLC —Telford
- Full-time
- Management
- Leadership
3d
Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Digital Workplace Engineer
South Staffordshire Plc —Walsall
- Up to £35,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Employee assistance programme
- Employee discount
20h
3rd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Service Desk Engineer
NFP Corp —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
14d
Junior Release Engineer
FNZ —Birmingham
- Full-time
- Azure
- Customer service
- SQL
APS Engineer
BNP Paribas —Solihull
- Full-time
- Employee discount
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
Junior Full Stack Software Engineer (Remote first)
Spencer West —Birmingham
- Remote
- SQL
- Bachelor's degree
- No degree
- Work from home
1d
Senior DevOps Engineer - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £60,400 - £65,886 a year
- Full-time
- Azure
- System design
- English
10d
Systems Support Engineer (5-month FTC)
Fisher German —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- IT
Tech Support - Cloud VDI
SCC —Birmingham
- £42,000 - £52,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Mentoring
- IT
Customer Support Engineer (Site)
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Administrative experience
- Organisational skills

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IT Support Technician

Datasystems (Midlands) Limited
Cannock

Quick apply

Job details

Permanent | Full-time
£25,000 - £28,500 a year
9 days ago

Benefits

Company pension
On-site parking

Qualifications

Sage
TCP
Azure
Customer service
GCSE
Microsoft Exchange
Windows
Technical support
Microsoft Office
Administrative experience
Firewall
DHCP
Scripting
DNS
Mac OS
IT
TCP/IP
Active Directory
Help desk
4G/LTE

Full job description

About us

Datasystems (Midlands) Limited are a Managed Service Provider (MSP) based in Cannock, Staffordshire supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services.

We are a forward-thinking company with a growth mindset, seeking an experienced engineer to join the team in providing excellent IT remote support to our clients.

Description:

We are seeking a pro-active IT Helpdesk Technician to join our growing team in Cannock.

Our organisation is looking for a strong, independent and reliable individual to join our IT Support team. The successful candidate will be required to work both independently and as part of a team to provide proactive support for our clients.

The number one goal of everyone in our team is to make our clients exceptionally happy. The Helpdesk Technician plays an important role in making sure that happens.

The Helpdesk Technician handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly, and the Client is informed of what to expect every step of the way.

Providing first and, in some cases, second-line support to users of desktop and laptop PCs.

Responsibilities:

Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket

Delight our Clients with a Friendly, Quick and Helpful Experience

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests

Monitor background systems to ensure client devices, servers and networks are working correctly and secure.

Deliver impeccable customer service and customer satisfaction.

Liaise with third party suppliers, working between them and the client to troubleshoot and resolve issues.

Maintain up-to-date documentation of any changes, logins or other critical information. Review Remote Monitoring & Management (RMM) dashboard and apply remediation actions as indicated by our Processes

Review regularly scheduled/automated actions as indicated by our Processes

Escalate tickets that require Senior Helpdesk Engineer support

Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.

Skills/Experience:

A love of (and ability to) Solve Problems & Challenges. Great Communications skills. An understanding of support tools, techniques and how technology is used to provide services.

Experience of support, installation and configuration of:

Network Infrastructure (methodology and deployment) – Routers, Firewalls, Access Points, Firewalls, Cabling.

Network Technologies – AD, DNS, DHCP, TCP/IP

Microsoft technologies – Azure, Hyper-V, Active Directory, Teams etc.

Internet services – ADSL, FTTC, FTTP, leased line, 4G etc.

Security software – centrally managed AV solutions and email filtering.

Backup / Disaster Recovery Software, including Business Continuity systems.

RMM Platform – deployment, general use, management and resource scripting.

You must have good administrative knowledge of Microsoft 365 (Including MS Office and MS Exchange Online), Microsoft Operating Systems (Primarily Windows 10/11), MacOS and various other key business applications, such as Sage Accounts.

Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

Join our team and enjoy a dynamic work environment where your technical expertise will be valued. Apply now to be part of our IT Support team!

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,500.00 per year

Benefits:

Company pension
On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

Technical support (IT MSP Preferred): 3 years (required)
Customer service (IT MSP Preferred): 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

application support engineer jobs in cannock, sts

IT Support Technician

Technical Support & Application Engineer UK (f/m/x)

Technical Support Engineer

Associate Applications Support Engineer

Advanced Technical Support Engineer

IT Support Engineer

Engineering Systems Support Engineer

IT Support Apprentice

Support Desk Engineer

Digital Workplace Engineer

3rd Line Engineer - Support

Service Desk Engineer

Junior Release Engineer

APS Engineer

Support Desk Engineer

Junior Full Stack Software Engineer (Remote first)

Senior DevOps Engineer - Technology CSC - Counter Terrorism Policing HQ

Systems Support Engineer (5-month FTC)

Tech Support - Cloud VDI

Customer Support Engineer (Site)

I want to receive the latest job alerts for application support engineer in cannock, sts

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