service delivery manager Work, Jobs in canterbury, eng (with Salaries)

Service Delivery Manager
ORBITAL NET LIMITED —Canterbury
- £30,000 - £32,000 a year
- Organisational skills
- IT
Quick apply
Postperson with Driving
Royal Mail Group —Canterbury
- Part-time
- Employee discount
Shift Manager
Greggs —Canterbury
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Group Catering Manager - University of Kent
Chartwells —Canterbury
- £42,000 a year
- Hospitality
- Management
- Culinary experience
- Free parking
- Employee discount
7d
Clinician Support Team Manager
Psicon —Canterbury
- £60,000 - £70,000 a year
- Monday to Friday
- Hybrid work
- Annual leave
Operations Manager
Nationwide Facilities Limited —Ashford
- £40,000 - £60,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- In-person
Quick apply
Sales - Sales Advisor - UK
New Look —Canterbury
- Part-time
- Microsoft Word
Service Delivery Manager
EQUANS —Chatham
- Hybrid work
- English
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Groundworker
Canterbury Environment Company (Canenco) —Canterbury
- £36,138.07 a year
Grounds Operative
Canterbury Environment Company (Canenco) —Canterbury
- £28,516.56 a year
- Communication skills
Multi Site Operations Manager
HatHats Coffee Company Limited —Whitstable
- £38,566.85 - £48,362.33 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
Event & Festival Bar Supervisor/ Manager
Columbia Events —Lydd
- £200 a day
- Weekend availability
- Hospitality
- Bar
- In-person
Quick apply
7d
Service Delivery Manager
Icomera UK Ltd —Chatham
- Full-time
- Hybrid work
- English
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Funding and Awards Manager
University of Kent —Canterbury
- £48,822 - £54,893 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
Apple Retail - Assistant Manager
Select Tech Group —Canterbury
- £26,750 a year
- Weekend availability
- Management
- Time management
- Employee assistance programme
- Employee discount
Quick apply
4d
Registered Manager
Achieve Together —Chilham
- £40,000 - £43,000 a year
- Full-time
- Management
- Leadership
- Communication skills
- Employee discount
Assistant Manager/General Manager
El Sol Taps Restaurant —Canterbury
- £26,320.88 - £37,904.84 a year
- Part-time
- Hospitality
- Management
- Organisational skills
Quick apply
Trainee Deputy Manager
League of Friends of the Kent & Canterbury Hospital —Canterbury
- From £13.84 an hour
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
- Sick pay
Quick apply
1d
Senior Facilities Manager (Branches), North London & East Anglia
National Westminster Bank PLC —Southend-on-Sea
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
3d
Regional Delivery Manager
Evri —Maidstone
- £43,050 - £53,000 a year
- Agile
- IT
- Employee assistance programme
- Employee discount

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Service Delivery Manager

ORBITAL NET LIMITED
Canterbury

Quick apply

Job details

Permanent
£30,000 - £32,000 a year

Qualifications

Organisational skills
Telecommunication
IT

Full job description

Role Overview

The Vfast Parks Service Delivery Manager is responsible for the end-to-end coordination and execution of service delivery activities across the Vfast portfolio, supporting broadband and managed Wi-Fi services delivered via WiMAX and fibre infrastructure into residential, holiday parks, leisure sites, and marinas.

The role owns installation delivery, engineer planning and resourcing, scheduling of national deployments, and maintenance response coordination, operating within a highly reactive, fast-paced environment where customer experience and service continuity are critical.

This position ensures that all delivery and support activities meet defined Installation SLAs and Park Operator SLAs, while maintaining clear communication, expectation management, and operational control across internal teams, field engineers, and customers.

Values Alignment

Pace: Delivers high-quality service outcomes with urgency and ownership
Excellence: Maintains strong operational discipline and attention to detail
Together: Works collaboratively across teams, partners, and customers to deliver seamless service

Key Responsibilities

Service Delivery & Installation Management

Own and manage the delivery of:
New customer installations
Park-wide rollout activities (phased or full-site deployments)
Moves, adds, and changes
Ensure all installations are delivered in line with defined SLAs, quality standards, and customer expectations
Maintain visibility of all active jobs, ensuring progress, completion, and closure

Engineer Planning & Resource Management

Plan and coordinate national field engineering resources, including Internal engineers and third-party contractors
Optimise engineer utilisation across:
Installations
Fault response
Maintenance and upgrade works
Balance planned work vs reactive demand, ensuring priority alignment with SLAs and customer impact

Scheduling & Coordination

Own centralised scheduling of:
Installations
Survey visits
Maintenance and fault response
Manage scheduling tools, workflows, and booking processes
Ensure efficient routing and geographic clustering of jobs to maximise productivity
Dynamically adjust schedules in response to incidents, delays, or changing priorities

Incident & Maintenance Response

Oversee coordination of faults, outages, and degraded service incidents across park environments
Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments
Act as an escalation point for major service-impacting issues
Maintain communication with park operators during incidents, ensuring transparency and confidence

Supplier & Contractor Coordination

Manage performance of third-party engineering partners and contractors
Ensure adherence to:
SLAs
Quality standards
Health & Safety requirements
Escalate and address underperformance where required

Skills & Experience Essential

Proven experience in a Service Delivery, Field Operations, or Scheduling Management role
Strong experience managing:
Field engineering teams (direct or subcontracted)
High-volume installation and fault workflows
Demonstrable experience operating in a reactive, SLA-driven environment
Strong organisational and coordination skills across multiple concurrent activities
Excellent stakeholder and customer communication capability

Desirable

Experience supporting Service Provider Technologies, IT or Telecoms products
Familiarity with scheduling and workforce management systems
Experience in leisure parks, holiday parks, or similar multi-tenant environments

Core Competencies

Operational Control: Maintains clear oversight of all delivery and support activities
Responsiveness: Reacts quickly and effectively to changing priorities and incidents
Coordination: Aligns engineers, suppliers, and stakeholders to deliver outcomes
Communication: Provides clear, confident updates and manages expectations effectively
Continuous Improvement: Identifies and implements efficiency and quality improvements

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

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service delivery manager jobs in canterbury, eng