Guest Relations Supervisor
£26,644.80 Per Annum, Plus Desirable Benefits
Full-time, Permanent Position
We’re looking for a Guest Relations Supervisor to play a key role in delivering exceptional guest experiences across Port Lympne Hotel & Reserve.
The Guest Relations Supervisor is required to oversee the smooth and efficient running of the guest service team, alongside our African inspired restaurant and Giraffe Lodge accommodation. During off-peak and in the absence of the Guest Relations Manager and Assistant Guest Relations Manager, the Guest Relations Supervisor will be required to oversee the front of house operation. This incorporates all accommodation areas across the Reserve. The role holder is required to maintain and enhance the guests offering and ensure that customers receive a seamless experience.
The Guest Relations Supervisor is also expected to operate the facilities to an exceptionally high standard and ensure that the standards are continually maintained and enhanced. The role requires highly visible hands-on leadership, ensuring the team achieves all brand and company metrics and objectives. They are also expected to coach, support, and engage with their team, support the creation of a positive work culture that is focused on excellence, as well as seeking strategies to continuously improve the guest experience.
Who we are looking for:
We’re looking for a confident and driven hospitality professional with at least one year of supervisory experience in a fast-paced, customer-focused environment. Passionate about delivering exceptional guest experiences, you’ll have a strong background in service delivery, a keen eye for detail, and a genuine commitment to high-quality food and drink standards.
A natural leader, you thrive on supervising and developing diverse teams, confidently handling guest concerns through to resolution while continuously seeking opportunities to improve service standards. You bring a positive, adaptable mindset, embrace change, and enjoy finding fresh ways to enhance the customer experience.
With excellent communication skills, outstanding personal presentation, and the ability to remain calm under pressure, you’ll be a confident front-facing representative of our brand. Strong IT skills, knowledge of GDPR, Health & Safety and Fire Safety regulations are essential, while experience with Opera, food service or barista experience would be an advantage.
Contract details:
This is a full-time permanent position, working 40 hours a week, five days out of seven. Working hours can range between the hours of 07:45-22:00, and will include weekdays, weekends, and bank holidays. A reliable mode of transport is recommended due to our remote location of the park. All applicants must have right to work in the UK and hold a valid UK driving license.
The location:
Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.
Why you should join us:
We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, Customer’ and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.
Be part of the Port Lympne and Howletts family and join our pride.
You can also expect a host of other roarsome benefits including:
- 28 days annual leave inclusive of bank holidays, rising with length of service. (Pro-rata to start date and working hours).
- Comprehensive training and development opportunities, including workshops and e-learning.
- Enhanced Sickness, Maternity and Paternity Policies.
- Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
- Exceptional discounts on food, retail and accommodation at our parks.
- Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
- Company Pension
- And many more length or service-related rewards and Benefits.
Your adventure awaits.
#joinourpride
Please note, this role may close early if we receive a high volume of applications.
To apply: If you want to work in an exciting and unique environment where no two days are the same,email your C.V. and covering letter
Job Types: Full-time, Permanent
Pay: £26,644.80 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
- Store discount
Application question(s):
- Do you have at least one year of supervisory experience in a customer-focused role? Tell us here:
- Do you have previous experience delivering high-quality food and drink experiences? Tell us here:
- Do you have experience in resolving guest concerns promptly? Give us an example here:
Experience:
- Barista: 1 year (preferred)
- Customer service: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
- First Aid Certification (preferred)
Work Location: In person
