Client services occupations Work, Jobs in Capel Curig, Gwn (with Salaries)

Customer Experience Advisor
Harlech Foodservice —Llanystumdwy
- £19,233.76 a year
- Sales
- Organisational skills
- IT
- Free parking
- Employee discount
Quick apply
9d
Client Care Officer
CCI Credit Management Ltd —Penrhyndeudraeth
- £24,786 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
Quick apply

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Customer Experience Advisor

Harlech Foodservice -
Llanystumdwy

Quick apply

Job details

Permanent
£19,233.76 a year
9 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Sales
Upselling
Organisational skills
IT
Account management
Communication skills
Time management

Full job description

Job Title: Customer Experience Advisor

Department: Customer Experience

Responsible to: Assistant Customer Experience Manager

Salary: £19,233.76

Summary of Main Purpose of the Job:

The Customer Experience Adviser is responsible for managing and developing customer accounts through proactive engagement, delivering an excellent customer experience while driving sales growth and increasing average order value.

The role works closely with Field Sales Representatives to support account management, ensuring customers are regularly contacted, supported, and encouraged to maximise their spend through effective upselling and service delivery.

Knowledge and Skills Required:

Strong communication and relationship-building skills
Commercial awareness with a proactive sales mindset
Ability to identify and act on sales opportunities
Good organisational and time management skills
Strong IT and system capability
High attention to detail and accuracy
Ability to manage multiple accounts and priorities
Positive, resilient and customer-focused approach

Main Duties and Responsibilities:

Account Management & Customer Experience

Manage a portfolio of customer accounts, building strong and effective relationships
Work in alignment with Field Sales Representatives to support account growth and retention
Act as a key point of contact for customer queries, ensuring timely and professional resolution
Ensure all customer interactions are handled in line with company standards and expectations

Sales & Commercial Performance

Proactively conduct outbound calls to customers to drive engagement and sales
Identify opportunities to upsell, cross-sell and increase average delivery value
Support delivery of team targets relating to call volumes, conversion and revenue
Maintain strong product knowledge to confidently promote products and services
Encourage repeat business and maximise customer spend

Order Processing & Administration

Process customer orders accurately via phone, email and digital platforms
Ensure all order administration is completed correctly and within required timeframes
Support the setup and management of new customer accounts
Maintain accurate records of customer interactions and transactions

Customer Queries & Issue Resolution

Handle customer queries and complaints in a professional and efficient manner
Ensure issues are resolved or escalated appropriately in line with company procedures
Provide clear communication and updates to customers throughout the resolution process

Team & Business Contribution

Work collaboratively with colleagues across Customer Experience and Sales teams
Share customer insights and feedback to support business improvement
Contribute to a positive and high-performing team environment

Pay: £19,233.76 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

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