case manager Work, Jobs in cardiff, crf (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
6d
Relationship Manager (South Wales)
iamproperty & iamsold —Cardiff
- Up to £50,000 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
Relief Sheltered Housing Officer
Trivallis —Pontypridd
- £34,550.38 a year
- Part-time
- IT
- Negotiation
- Annual leave
12d
Insight and Policy Storytelling Officer
Sport Wales —Cardiff
- £41,574.01 - £44,535.11 a year
- Full-time
- Analysis skills
- Presentation skills
- IT
Compliance & Enforcement Manager (ID Verification)
Companies House —Cardiff
- £58,531 - £65,136 a year
- Full-time
- Presentation skills
- Leadership
Tribunal Caseworker (Plus Reserves)
Intellectual Property Office —Newport
- £29,952 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Free parking
- Annual leave
6d
General Manager
A & M Group —Bridgend
- £50,000 - £60,000 a year
- Full-time
- Management
- Customer service
- In-person
Quick apply
3d
Domestic Abuse Safety Officer - South Wales (Cardiff/Vale and Swansea)
HM Prison & Probation Service —Cardiff
- £30,001 - £50,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee discount
1d
External Affairs Manager
Guide Dogs for the Blind Association —Cardiff
- £40,000 - £45,000 a year
- Monday to Friday
- Management
Regional Sexual Assault Services Manager
New Pathways —Newport
- £36,500 a year
- Full-time
- Hybrid work
Quick apply
12d
(REF: 285) Team Leader – Cardiff
Case Management Cymru —Cardiff
- £19 an hour
- Part-time
- Communication skills
Female Support Worker
Community Case Management Services Ltd —Cardiff
- From £15.20 an hour
- Part-time
- Rehabilitation centre
- Flexible schedule
General Manager
Kier Group —Cardiff
- Full-time
- Leadership
- Communication skills
- Flexible schedule
2d
Health & Safety Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £54,495 a year
- Full-time
- Communication skills
1d
Labour and Employee Relations Specialist
Cytiva —Cardiff
- Full-time
- Analysis skills
- Travel
- Human resources
7d
IOM Senior Administrative Officer
HM Prison & Probation Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee discount
8d
HR Advisor
RF Brookes —Rogerstone
- Human resources
Quick apply
22h
Clinical Board Accountant
Cardiff and Vale University Health Board —Cardiff
- £40,559 - £48,841 a year
- Full-time
- English
8d
(Ref: 283) Support Worker – Cardiff
Case Management Cymru —Cardiff
- £15 an hour
- Part-time
Records Clerk
Ministry of Justice —Cardiff
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
7d

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
6 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

case manager jobs in cardiff, crf

Ombudsman and Complex Complaints Lead

Relationship Manager (South Wales)

Relief Sheltered Housing Officer

Insight and Policy Storytelling Officer

Compliance & Enforcement Manager (ID Verification)

Tribunal Caseworker (Plus Reserves)

General Manager

Domestic Abuse Safety Officer - South Wales (Cardiff/Vale and Swansea)

External Affairs Manager

Regional Sexual Assault Services Manager

(REF: 285) Team Leader – Cardiff

Female Support Worker

General Manager

Health & Safety Manager

Labour and Employee Relations Specialist

IOM Senior Administrative Officer

HR Advisor

Clinical Board Accountant

(Ref: 283) Support Worker – Cardiff

Records Clerk

I want to receive the latest job alerts for case manager in cardiff, crf

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