Change analyst Work, Jobs in Cardiff, Crf (with Salaries)

Consumer Support Analyst
LexisNexis Risk Solutions —Cardiff
- Windows
- Microsoft Office
- Communication skills
2d
Consumer Support Analyst
RELX —Cardiff
- Windows
- Microsoft Office
- Communication skills
2d
Strategy Support Analyst
Welsh Water —Cardiff
- £42,786 - £48,912 a year
- Writing skills
- Presentation skills
- Analytics
- Free parking
- Annual leave
21h
Management Information Analyst
Legal & General Investment Management —Cardiff
- Employee discount
Technology and Data Risk Analyst
LegalAndGeneral —Cardiff
- Full-time
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Business Support Analyst
OFGEM —Cardiff
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Research
- Administrative experience
- Annual leave
- Flexible schedule
7d
Technology and Data Risk Analyst
Legal & General Investment Management —Cardiff
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
Intelligence Analyst - National Food Crime Unit (NFCU)
Food Standards Agency —Cardiff
- £34,955 a year
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Analytics
1d
Continuous Improvement Analyst
Hedyn —Malpas
- £41,394 a year
- Full-time
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
Senior Business Analyst
Maritime and Coastguard Agency —Cardiff
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Annual leave
- Employee assistance programme
Digital Business Analyst (Digital Projects)
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Annual leave
- Flexible schedule
3d
Systems Support/ Developer Analyst (Microsoft 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- University
1d
CSV Analyst 12 Month FTC
Norgine —Hengoed
- Bachelor's degree
- Continuous improvement
- Communication skills
Quick apply
Analyst, Financial Crime Operations, Strategy, Risk, Transactions Advisory 5.5 Month Fixed Term Contract
Deloitte —Cardiff
- Hybrid work
- Microsoft Word
- Presentation skills
Senior Data Analyst- Future Workforce Solution
NHS Wales Shared Services Partnership —Cardiff
- £40,559 - £48,841 a year
- Full-time
- Continuous improvement
- Analytics
14d
Data, AI & Emerging Technology Risk Senior Analyst
Legal & General Investment Management —Cardiff
- Analysis skills
- Presentation skills
- Communication skills
- Employee discount
Head of AI Transformation
Proxima —Cardiff
- Hybrid work
- Azure
- Travel
- Training & development
Data Governance Officer
Creditsafe —Cardiff
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Annual leave
Quick apply
1d
Commercial Analyst - Revenue
Welsh Water —Cardiff
- £35,833 - £39,163 a year
- Hybrid work
- Free parking
- Annual leave
3d
Data, AI & Emerging Technology Risk Senior Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Financial services
- Employee discount
Quick apply

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Consumer Support Analyst

LexisNexis Risk Solutions -
Cardiff

Apply Now

Job details

2 days ago

Qualifications

UK GDPR
Ticket management
Case record updates
Microsoft Office Suite
Windows
Microsoft Office
General Data Protection Regulation (GDPR)
Customer support
Customer interaction
Communication skills

Full job description

Are you passionate about helping people and solving problems in a fast-paced, customer-focused environment?

Do you enjoy working with data, processes, and people to deliver accurate, timely outcomes?

About the Business

At LexisNexis Risk Solutions, we help our clients manage customer identity, identify and combat fraud, assess risk and prevent money laundering and terrorist financing. Our aim is to facilitate safer financial transactions by helping clients to assess and manage relationship risk. Cutting-edge technology and information solutions allow us to achieve these goals. Our proprietary big data platform supports local and global businesses in evaluating the risk associated with potential and existing customers. Worldwide risk data allows clients to flag and manage risks presented by individuals and businesses.

About our Team

Our Cardiff-based team provides consumer support for Crediva, Consumer Rights, and UK Insurance. As the first point of contact for our customers, we play a critical role in creating a positive first impression. We manage data queries and requests under GDPR, ensuring all queries are ticketed, investigated, and escalated as needed. Our team coordinates with multiple key stakeholders daily, driving change and enhancing our ways of working.

About the Role

As a Consumer Support Analyst, you will be the first point of contact for consumers, providing support, understanding their concerns, and ensuring issues are resolved effectively. You will manage case processes from start to finish, working within defined service levels and collaborating with colleagues to deliver a high-quality service. This role focuses on accuracy, organisation, and delivering clear, professional communication.

Responsibilities

Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s
Creating, maintaining, and updating appropriate internal documentation
Ensuring the tickets are worked through to satisfactory conclusion and within SLA
Track and respond to consumer rights related requests within specific SLAs
Subject Access Requests
Investigating and resolving data enquiries
Applying Notice of Corrections
Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues
Perform any other tasks assigned

Requirements

Great customer service and admin skills and a passion for developing and maintaining relationships
Used to working in a KPI/SLA driven environment
Experience within Regulated Services industry
Able to work independently and in a team environment
MS Windows operating systems and office applications
Understanding of GDPR requirements
Ability to understand consumer needs and ask effective questions
Strong attention to detail and clear written communication skills

Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

change analyst jobs in cardiff, crf

Consumer Support Analyst

Consumer Support Analyst

Strategy Support Analyst

Management Information Analyst

Technology and Data Risk Analyst

Business Support Analyst

Technology and Data Risk Analyst

Intelligence Analyst - National Food Crime Unit (NFCU)

Continuous Improvement Analyst

Senior Business Analyst

Digital Business Analyst (Digital Projects)

Systems Support/ Developer Analyst (Microsoft 365)

CSV Analyst 12 Month FTC

Analyst, Financial Crime Operations, Strategy, Risk, Transactions Advisory 5.5 Month Fixed Term Contract

Senior Data Analyst- Future Workforce Solution

Data, AI & Emerging Technology Risk Senior Analyst

Head of AI Transformation

Data Governance Officer

Commercial Analyst - Revenue

Data, AI & Emerging Technology Risk Senior Analyst

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