complex care case manager Work, Jobs in cardiff, crf (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
9d
Labour and Employee Relations Specialist
Cytiva —Cardiff
- Full-time
- Analysis skills
- Travel
- Human resources
10d
Registered Mental Health Nurse - CAMHS Drug And Alcohol Team
Aneurin Bevan University Health Board —Caerleon
- £40,559 - £48,841 a year
- Full-time
- English
- Travel
- Communication skills
- Paid training
- Annual leave
11d
General Manager
Kier Group —Cardiff
- 12 hour shift
- Leadership
- Communication skills
- Flexible schedule
5d
Support Workers
ILS Case Management —Ebbw Vale
- £14.04 - £21.06 an hour
- Part-time
- Annual leave
Clinical Board Accountant
Cardiff and Vale University Health Board —Cardiff
- £40,559 - £48,841 a year
- Full-time
- English
11d
Casual Daytime Opportunities Support Worker
Rhondda Cynon Taf —Rhondda Cynon Taff
- £13.90 an hour
- Travel
2d
(REF: 288) Support Worker – Caerphilly
Case Management Cymru —Caerphilly
- £14.28 an hour
- Part-time
4d
Deputy Facilities Manager / Assistant Facilities Manager
Nuffield Health —Bristol
- Full-time
- Contracts
- Employee discount
- Gym membership
9d
Indirect Tax Manager- Cardiff
Xeinadin —Cardiff
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Casual Residential Child Care Practitioner
Rhondda Cynon Taf —Rhondda Cynon Taff
- £16.08 an hour
- Nights as needed
- Communication skills
- Annual leave
- Employee discount
1d
Finance Manager
Bristol City Council —Bristol
- £55,529 - £57,884 a year
- Part-time
- Presentation skills
AWS Solutions Architect
Legal & General Investment Management —Cardiff
- DevOps
- System design
- Java
- Employee discount
AWS Solutions Architect
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- DevOps
- System design
- Java
- Employee discount
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Dispensing Store Manager (small store)
Boots —Weston-super-Mare
- Weekend availability
- Customer service
- Retail management
- Leadership
- Free parking
- Annual leave

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

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Job details

Full-time
£50,129 - £57,365 a year
9 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

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complex care case manager jobs in cardiff, crf

Ombudsman and Complex Complaints Lead

Labour and Employee Relations Specialist

Registered Mental Health Nurse - CAMHS Drug And Alcohol Team

General Manager

Support Workers

Clinical Board Accountant

Casual Daytime Opportunities Support Worker

(REF: 288) Support Worker – Caerphilly

Deputy Facilities Manager / Assistant Facilities Manager

Indirect Tax Manager- Cardiff

Casual Residential Child Care Practitioner

Finance Manager

AWS Solutions Architect

AWS Solutions Architect

Dispensing Store Manager (small store)

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