Contract continuous improvement lead Work, Jobs in Cardiff, Crf (with Salaries)

Contract - Continuous Improvement Lead
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
Continuous Improvement Lead
Safran —Cwmbran
- Full-time
- Continuous improvement
- Leadership
- Employee assistance programme
Pathway Operations Lead
Welsh Dragons —Cardiff
- £28,081 - £32,240 a year
- Weekend availability
- Hybrid work
- Travel
- Free parking
- Annual leave
Quick apply
14d
Head of Contract Management
Food Standards Agency —Cardiff
- £72,469 - £86,600 a year
- Full-time
- Remote
- Presentation skills
- Contracts
4d
Supplier Management Lead
Welsh Water —Newport
- £47,492 - £54,618 a year
- Hybrid work
- Continuous improvement
- Contracts
- Negotiation
- Free parking
- Annual leave
Medical Records Team Lead
Spire Healthcare —Cardiff
- Full-time
- Hospital
- Customer service
- Organisational skills
- Free parking
- Annual leave
10d
Supplier Manager
Welsh Water —Newport
- £74,700 a year
- Hybrid work
- Continuous improvement
- Contracts
- Negotiation
10d
Assistant Facilities Manager
CBRE —Cardiff
- Full-time
- Microsoft Office
- Administrative experience
- Contracts
8d
Head of Commercial
Food Standards Agency —Cardiff
- £72,469 a year
- Temporary
- Remote
- Presentation skills
- Driving
- Contracts
15h
Data Protection Monitoring & Compliance Analyst
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
14d
Agency Administration Team Manager - 6 month Fixed Term Contract
Legal & General Investment Management —Cardiff
- From £34,500 a year
- Management
- Financial services
- Communication skills
- Employee discount
11d
Data Protection Monitoring & Compliance Analyst (FTC)
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
14d
Lead Developer (Salesforce)
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Azure
- Salesforce
- DevOps
- Annual leave
- Flexible schedule
14d
Operations Excellence Project Lead
Safran —Cwmbran
- Full-time
- Analysis skills
- Project management
- Continuous improvement
3d
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
10d
Principal Developer (Salesforce)
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Salesforce
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
10d
Agency Administration Team Manager - 6 month Fixed Term Contract
LegalAndGeneral —Cardiff
- From £34,500 a year
- Full-time
- Hybrid work
- Management
- Financial services
- Communication skills
- Employee discount
Quick apply
11d
Risk Manager
M Group —Newport
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
PPC Manager
Tes Global —Llantrisant
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Security Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
14d

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Contract - Continuous Improvement Lead

Deloitte -
Cardiff

Apply Now

Job details

Qualifications

Six Sigma Black Belt
Analysis skills
Continuous improvement
Financial services
AI

Full job description

Basic information

Location

Cardiff, Leeds, London, Manchester

Business Line

Enabling Functions

Job Type

Contract

Date published

18-Jun-2026

Req #

23857

Job description

Job title: Continuous Improvement Lead (contract)

Duration: 12 months TBC

Target Start Date: ASAP

Location: Hybrid - Preferably Cardiff or any other Deloitte office (London, Leeds, Birmingham, Manchester). Travel to the office on a fortnightly basis and for workshops

Rate: Competitive, inside IR35

Deloitte

Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.

About the role:

We are seeking an experienced a Continuous Service Improvement Senior Manager to deliver our new approach to service improvement at Deloitte. As part of our Service Management and CSI team within Enterprise Business Solutions, you will monitor and improve the services provided to the business by our Enabling Functions. This is an exciting opportunity to shape our services ensuring they meet the business’s needs and that our people enjoy a ‘consumer grade’ user experience. This is an Enabling Functions-wide role, working across multiple internally facing service areas so experience in shared services / GBS / BPO service improvement is essential.

Responsibilities but not limited to;

Define and maintain end-to-end customer journeys across key EF value streams, identifying pain points, moments that matter and experience breakdowns
Gather and synthesise customer insight (quant + qual) to inform improvement opportunities
Develop and apply AI / automation prioritisation criteria (e.g. value, feasibility, data readiness, CX impact)
Source and structure operational and experience data to feed prioritisation decisions
Build and manage a pipeline of AI-enabled transformation opportunities, from idea to shortlist
Translate journey insights into E2E transformation hypotheses, not just process improvements

Essential Skills: Experience with the following is required:

Experience in customer journey mapping, service design or customer experience improvement - understands customer experience drivers and pain points
Must have experience working across end-to-end processes in a shared service environment / GBS / BPO Service environment within Corporate, Professional Services or Financial Services
Experience identifying or supporting automation and/or AI-enabled improvements - Understands where AI and automation can drive value in service environments
Strong analytical skills - Experience using data and insight to inform prioritisation and decision-making. Able to interpret operational and experience data. Comfortable working with incomplete or imperfect data to inform decisions
Experience delivering or contributing to continuous improvement or transformation initiatives
Strong stakeholder management - Influence stakeholders to adopt a customer and data-led improvement mindset. Drive impactful change across the delivery and service management functions. Present back to senior stakeholders, Directors and Partners

Desirable

Experience building or contributing to opportunity pipelines, backlogs or prioritisation frameworks
Exposure to Lean, Six Sigma or other structured improvement methodologies (Black Belt certification beneficial)

Skills and Capabilities

Thinks in end-to-end customer journeys, not siloed processes
Able to assess opportunity feasibility vs impact at a practical level
Applies structured thinking to prioritise opportunities based on value and impact
Balances customer experience, business outcomes, and delivery feasibility
Able to translate insight into clear, actionable opportunities
Supports delivery teams to successfully implement cross-functional customer journey changes and realise customer experience value

Deliverables

Define and maintain end-to-end customer journeys across key EBS value streams, identifying pain points, moments that matter and experience breakdowns
Gather and synthesise customer insight (quant + qual) to inform improvement opportunities. Translate journey insights into E2E transformation hypotheses, not just process improvements
Develop and apply AI / automation prioritisation criteria (e.g. value, feasibility, data readiness, CX impact). Build and manage a pipeline of AI-enabled transformation opportunities, from idea to shortlist. Source and structure operational and experience data to feed prioritisation decisions

IR35

As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)

Apply Now

Refine Your Search

contract continuous improvement lead jobs in cardiff, crf

Contract - Continuous Improvement Lead

Continuous Improvement Lead

Pathway Operations Lead

Head of Contract Management

Supplier Management Lead

Medical Records Team Lead

Supplier Manager

Assistant Facilities Manager

Head of Commercial

Data Protection Monitoring & Compliance Analyst

Agency Administration Team Manager - 6 month Fixed Term Contract

Data Protection Monitoring & Compliance Analyst (FTC)

Lead Developer (Salesforce)

Operations Excellence Project Lead

Agile Delivery Manager

Principal Developer (Salesforce)

Agency Administration Team Manager - 6 month Fixed Term Contract

Risk Manager

PPC Manager

Security Manager

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