Customer experience advisor Work, Jobs in Cardiff, Crf (with Salaries)

Customer Service Advisor - Days
Capital on Tap —Cardiff
- £26,500 a year
- Full-time
- Communication skills
Customer Advisor
Welsh Water —Cardiff
- £26,200 a year
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
5d
Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
- £28,500 a year
- Monday to Friday
- Hybrid work
- Communication skills
Customer Service Advisor
Olleco —Newport
- £27,497 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Sales - Sales Advisor - UK
New Look —Cardiff
- Part-time
- Customer service
BMW Service Bookings Administrator
Sytner —Cardiff
- Employee discount
Client Services & Front of House Advisor - Llanishen
JNP Legal —Cardiff
- From £23,132.20 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Sales Advisor
Admiral —Cardiff
- £26,300 a year
- Communication skills
- Annual leave
Customer Advisor - TradePoint
B&Q —Cardiff
- £13.10 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Sales Advisor
Hotel Chocolat —Pontyclun
- £13.05 an hour
- Customer service
- Hotel
- Café
- Employee discount
Customer Care Advisor - 9 Month FTC
Ogi —Cardiff
- £26,227.50 a year
- Hybrid work
- Bilingual
- CRM software
- Analysis skills
Quick apply
Customer Service Advisor
Link Financial —Caerphilly
- £26,000 - £28,500 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
New Business Customer Advisor
Admiral —Cardiff
- From £26,300 a year
- Full-time
- Hybrid work
- Communication skills
5d
Customer Services Advisor
BUUK Infrastructure —Cardiff
- £26,265 a year
- Hybrid work
- Organisational skills
- Communication skills
5d
Seasonal Sales Advisor
The White Company —Cardiff
- Seasonal
9d
Sales Advisor - Full Time/Part Time
M&S Opticians —Cardiff
- Part-time
- Sales
- No experience needed
- Communication skills
Quick apply
Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
5h
Aftersales Advisor
Birchwood Motors —Cardiff
- £36,000 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
- Free parking
- Employee discount
Quick apply
4d
Client Services & Front of House Advisor - Pontyclun
JNP Legal —Pontyclun
- From £23,132.20 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
4d
Retail Sales Advisor - 20 Hours
DFS —Cardiff
- £12.71 an hour
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
1h

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Customer Service Advisor - Days

Capital on Tap -
Cardiff

Apply Now

Job details

Full-time
£26,500 a year

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Live chat
Customer service call handling
Customer interaction
Communication skills

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months).

Salary

£26,500 starting salary.

Shifts ☎️

- 37.5 hours per week

- Monday - Saturday, between 8am - 8pm on a 6-week shift pattern.

- You will only work 1 in 6 Saturdays, and just 1 week of shifts til 8pm in the 6 week rotation.

Customer Service Team
Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. You will play an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.

What You'll Be Doing ️

Providing friendly, professional support to customers via phone, email, and live chat
Resolving issues efficiently while taking full ownership of each case from start to finish
Listening carefully to understand concerns and delivering fair, practical solutions
Keeping up to date with products and policies to ensure accurate guidance and information is provided
Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
Recognising customers who may need additional support and ensuring they receive the help they need

We're Looking For

Strong customer service experience within a contact centre environment
Excellent verbal and written communication skills, with the ability to explain information clearly and professionally
Sound judgement and confidence when managing complex or sensitive customer enquiries
Proven ability to handle a high volume of requests while maintaining accuracy and quality
Proactive attitude, with a strong focus on resolving issues at the first point of contact
Empathetic and curious nature, with a genuine passion for helping people

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don't have all of the necessary skills, we still encourage you to apply.

Interview Process

Stage 1: First stage: 15-minute intro and values call with Talent Partner (Video call)
Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

customer experience advisor jobs in cardiff, crf

Customer Service Advisor - Days

Customer Advisor

Customer Service Advisor - Midnights Team

Customer Service Advisor

Sales - Sales Advisor - UK

BMW Service Bookings Administrator

Client Services & Front of House Advisor - Llanishen

Customer Sales Advisor

Customer Advisor - TradePoint

Sales Advisor

Customer Care Advisor - 9 Month FTC

Customer Service Advisor

New Business Customer Advisor

Customer Services Advisor

Seasonal Sales Advisor

Sales Advisor - Full Time/Part Time

Customer Service and Office Manager

Aftersales Advisor

Client Services & Front of House Advisor - Pontyclun

Retail Sales Advisor - 20 Hours

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