Engagement co Work, Jobs in Cardiff, Crf (with Salaries)

Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
3d
Community Engagement Coordinator
Hafod —Treharris
- £31,000 a year
- Part-time
- Recruiting
- Communication skills
9d
Customer Data Research Co-Ordinator
Transport for Wales —Pontypridd
- Microsoft Powerpoint
- Presentation skills
- Analytics
Events and Visits Co-Ordinator
Transport for Wales —Pontypridd
- Organisational skills
7d
Brand Content Creator
Cardiff Metropolitan University —Cardiff
- £35,608 - £38,784 a year
- Full-time
- Hybrid work
- University
- Communication skills
- School
- Annual leave
2h
VacancyTitle: Resident Services Associate
Grainger plc —Cardiff
- Full-time
- Remote
- Customer service
- Annual leave
Pharmacy Foundation Programme Administrator
Health Education and Improvement Wales —Cardiff
- £26,813 - £27,890 a year
- Part-time
- Organisational skills
- Communication skills
7d
Customer Service Helpdesk Operative Apprenticeship
Welsh Revenue Authority —Cardiff
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Language training provided
7d
MultiSkilled Host
CBRE —Cardiff
- Part-time
- Continuous improvement
- Front desk
- Cleaning
- Employee discount
Gweld Fi Programme Officer
Carers Trust —Cardiff
- £20,000 - £23,000 a year
- Part-time
- Hybrid work
Regional Training and Development Lead Co-Ordinator
South Wales Police —Bridgend
- £37,020 - £42,612 a year
- Full-time
- Travel
- Training & development
Social Inclusion Service Coordinator
CISWO —Pontypridd
- £24,158 - £30,197 a year
- Part-time
- Hybrid work
- First Aid Certification
- Communication skills
Quick apply
Senior Research Fellow, Wales Centre for Public Policy
Cardiff University —Cardiff
- £61,823 - £67,468 a year
- Full-time
- Research
- University
- School
Manager, Learning and Talent Support Services, HR Services
Deloitte —Cardiff
- Hybrid work
- Customer service
- Continuous improvement
- Human resources
3d
Welsh Development Manager
Nadara —Cardiff
- £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
Customer Service Helpdesk Operative Apprenticeship (Welsh Essential)
Welsh Revenue Authority —Cardiff
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Language training provided
9d
Senior HR Employee Relations Business Partner
Public Sector Resourcing —Cardiff
- Full-time
- Hybrid work
- Project management
- Human resources
- Communication skills
- Free parking
- Annual leave
7d
Children's Activity Support - Group Helper (Supporting young people at Rise Up in Ely, Cardiff)
Barnardo's —Cardiff
- Call to connect
- Experience working with children
- Preschool
Power Platform Consultant - Contract
iCoTech Services —Cardiff
- £500 - £600 a day
- Remote
- Team management
Quick apply
Senior Assistant, Audit Independence, Quality, Risk & Security Services, (DISCoE)
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Quality control

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engagement co jobs near cardiff, crf

Customer Engagement Co-ordinator

United Welsh -
Caerphilly

Apply Now

Job details

Full-time
£28,194.75 a year
3 days ago

Qualifications

Microsoft Word
Social housing experience
Client engagement
Stakeholder liaison
Complaint handling
Databases
Partnership building
Relationship management
Front desk
Customer interaction
Communication skills
Welsh

Full job description

Customer Engagement Co-ordinator

Reporting to: Senior Customer Service Coordinator

Broad purpose of the post

We are looking for a Customer Engagement Co-ordinator to deliver exceptional customer service across various channels, making sure queries are resolved professionally and quickly.

In this role you will manage reception duties, process documents, and welcome visitors warmly. You will work flexibly within our Housing and Communities Team, maintaining high service standards and creating positive experiences for customers. Building strong relationships with partners and managing customer expectations proactively are important aspects of the role.

Fixed Term Contract (12 Months), Full Time (35 hours)
£28194.75 per annum
Closes 2nd September, Midday
Interviews 9th / 10th September

Key accountabilities

Deliver a responsive, customer-focused service across all communication channels, including telephone, face-to-face, text, email, and social media, making sure queries are resolved effectively and quickly
Show excellent person skills while managing reception duties at our head office, including processing documents, handling post, and warmly welcoming visitors to the office
Record, assist and action customer feedback including compliments and complaints, and use the knowledge gained from feedback to improve our services
Support the Housing and Communities Team by working flexibly to make sure the highest standards of service delivery, enabling positive experiences for both internal and external customers and partners
Assist United Welsh in meeting their financial targets to make sure that the organisation can make the most of its financial strength. For example, making sure that rent queries and direct debit mandates are correctly and professionally handled
Build strong relationships with partners such as Celtic Horizons, managing agents, and support providers to shorten customer journey time and resolve queries efficiently at the first point of contact. Where possible, you will resolve queries and provide relevant information at the first point of contact to provide the best possible outcome for the customer and deliver departmental KPIs.

Essential Criteria

Proven experience in a customer service role, demonstrating the ability to handle a range of customer inquiries effectively
Ability to work effectively within a dynamic team, maintaining high standards of professionalism, empathy, and kindness
Proficiency in Microsoft Excel, Word, Outlook, and email, with the ability to learn and adapt to new software
Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
Strong person skills, capable of managing reception duties, processing documents, handling postal tasks, and warmly welcoming customers
Highly adaptable and flexible, able to work within a team to meet changing priorities and demands. Remaining calm and composed under pressure, ensuring effective service delivery
Proactively manage customer perceptions and expectations, providing education and guidance as needed
Skilled in building and maintaining positive relationships with residents and other stakeholders, fostering trust and satisfaction
Strong numerical skills, with the ability to accurately calculate rent payments

Desirable Criteria

Experience of working within the Social Housing sector
Experience of customer service through corporate social media channels
Competent using Capita OpenHousing as a housing management system
Familiar with Microsoft Teams
Familiar with IS databases
Welsh language skills

Apply Now

Refine Your Search

engagement co jobs in cardiff, crf

Customer Engagement Co-ordinator

Community Engagement Coordinator

Customer Data Research Co-Ordinator

Events and Visits Co-Ordinator

Brand Content Creator

VacancyTitle: Resident Services Associate

Pharmacy Foundation Programme Administrator

Customer Service Helpdesk Operative Apprenticeship

MultiSkilled Host

Gweld Fi Programme Officer

Regional Training and Development Lead Co-Ordinator

Social Inclusion Service Coordinator

Senior Research Fellow, Wales Centre for Public Policy

Manager, Learning and Talent Support Services, HR Services

Welsh Development Manager

Customer Service Helpdesk Operative Apprenticeship (Welsh Essential)

Senior HR Employee Relations Business Partner

Children's Activity Support - Group Helper (Supporting young people at Rise Up in Ely, Cardiff)

Power Platform Consultant - Contract

Senior Assistant, Audit Independence, Quality, Risk & Security Services, (DISCoE)

I want to receive the latest job alerts for engagement co in cardiff, crf

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