It service desk analyst Work, Jobs in Cardiff, Crf (with Salaries)

IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
EMEA Service Desk Analyst
QuidelOrtho —Pencoed
- Full-time
- Microsoft Outlook
- Windows
- Scripting
- Employee assistance programme
- Gym membership
9h
Service Desk Analyst
Sysco —Portishead
- Full-time
- Bilingual
- Customer service
- English
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
Service Desk Analyst - Swedish Speaking
Sysco International —Portishead
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

ICT Service Desk Technician
BUUK Infrastructure —Cardiff
To provide in person and telephone IT technical assistance to BUUK’s internal customers in the Cardiff Office. Cost of living annual pay review.
From £31,519 a year
14d
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
Act as a key part of our 1st Line Support Team, resolving technical queries from customers. Provide excellent levels of service to our customers, communicating…
£26,225 - £29,000 a year
Quick apply

I want to receive the latest job alerts for it service desk analyst in cardiff, crf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service desk analyst jobs near cardiff, crf

IT Support Engineer

CheckFire Ltd
Caerphilly

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Free parking
Profit sharing
Additional leave
Company pension
Transport links
Referral programme
Sick pay
On-site parking

Qualifications

Jira
Azure
Microsoft Outlook
Windows
ITIL
IT support
Mobile device management
SharePoint
ServiceNow
Cybersecurity
Communication skills
Intune

Full job description

IT Support Engineer

Location: Bedwas, Caerphilly

Salary: up to £35,000

About us

With 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands.

The Role

The IT Service Desk Analyst is the first point of contact for all IT-related incidents, service requests, and queries across the MultiShield Group. You will deliver high-quality technical support, ensure rapid issue resolution, and play a key role in maintaining a stable, secure, and efficient technology environment. This role supports hardware, software, networks, business systems, and end-user services while contributing to ongoing improvements in IT service delivery.

What You’ll Do

First Line Support & Incident Management

Act as the initial point of contact for all IT support issues via phone, email, ticketing system, and in person.
Log, prioritise, and manage incidents and service requests using ITSM tools.
Troubleshoot and resolve hardware, software, and network issues efficiently.
Escalate more complex problems to second-line or specialist teams where required.

User Support & Customer Service

Provide outstanding customer service to all internal users across the Group.
Support employees with the setup, access, and use of business applications and tools.
Assist with user onboarding/offboarding, including accounts, devices, and permissions.
Produce and maintain end-user guides and knowledge-base articles.

Systems, Devices & Infrastructure Support

Prepare, configure, and deploy laptops, desktops, printers, mobile devices, and peripherals.
Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive.
Assist with network troubleshooting (WiFi issues, basic connectivity checks).
Maintain and update asset inventory records.

Security & Compliance

Ensure all systems and devices follow CheckFire’s IT security policies.
Support patching, antivirus, MFA, and general cybersecurity practices.
Identify and report potential security risks or suspicious activity.

Continuous Improvement

Identify recurring problems and recommend long-term solutions.
Contribute to process improvements within the IT Service Desk.
Support IT projects, system upgrades, and rollout activities as required.

What we’re looking for

Essential

Experience in a similar IT support/helpdesk or service-desk environment.
Strong knowledge of Windows operating systems and Microsoft 365.
Basic understanding of networks, user administration, and hardware troubleshooting.
Excellent communication and customer-service skills.
Ability to prioritise tasks in a fast-paced environment.

Desirable

Experience with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira).
Exposure to cloud environments (Azure AD, Intune, MDM).
Understanding of ITIL principles.
Knowledge of cybersecurity fundamentals.

Why You’ll Love Working for Us

Competitive pay package with profit share opportunity
Be part of a fast-paced, high-impact team delivering products that protect lives
Collaborative, supportive environment with strong team culture
Modern purpose-built office and warehouse, with free on-site parking
Work in a role where every day you make a difference for our customers

Pay: Up to £35,000.00 per year

Benefits:

Additional leave
Company pension
Free parking
On-site parking
Profit sharing
Referral programme
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

it service desk analyst jobs in cardiff, crf

IT Support Engineer

EMEA Service Desk Analyst

Service Desk Analyst

Senior Service Desk Analyst

Service Desk Analyst - Swedish Speaking

Other jobs to consider

I want to receive the latest job alerts for it service desk analyst in cardiff, crf

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected