Senior support analyst Work, Jobs in Cardiff, Crf (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Senior Systems Support/ Developer Analyst (Corporate Systems)
Cardiff University —Cardiff
- £51,735 - £56,535 a year
- Full-time
- University
- IT
8d
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Databases
- Analysis skills
- APIs
Quick apply
Strategy Support Analyst
Welsh Water —Cardiff
- £42,786 - £48,912 a year
- Writing skills
- Presentation skills
- Analytics
- Free parking
- Annual leave
8d
Senior Analyst - Data Enrichment
Somerset Bridge Group —Cribbs Causeway
- £68,000 - £75,000 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Annual leave
- Referral programme
Quick apply
Data Governance Officer
Creditsafe —Cardiff
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Annual leave
Quick apply
8d
Senior Business Analyst (MI and Reporting)
British Council —Cardiff
- £40,179 a year
- Hybrid work
- English
10d
Senior Service Desk Analyst
Acacium Group —Bristol
- Monday to Friday
- Hybrid work
- Employee assistance programme
Quick apply
Financial Crime Analyst (Monitoring & Assurance)
Tokio Marine HCC —Bridgend
- Full-time
- Communication skills
- Analytics
10d
Test Lead
Transport for Wales —Pontypridd
- Up to £55,000 a year
- Computer Science
- Engineering
- Analysis skills
9d
Health and Care Intelligence Apprentice
North Somerset Council —Weston-super-Mare
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Organisational skills
- Annual leave
9d
MBA Future Leaders Programme - International Pricing Manager
Admiral —Cardiff
- Hybrid work
- Spanish
- Data analysis skills
- Master's degree
- Annual leave
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,850 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
9d
Performance Analyst
Scrumconnect Consulting —Bridgend
- £50,000 - £55,000 a year
- Communication skills
Information Security Analyst - Vulnerability Management
Starling —Cardiff
- Full-time
- Hybrid work
- Scripting
- APIs
- Communication skills
- Annual leave
- Employee discount
Quick apply
External Activity Analyst- Out of Area Referral Management
Aneurin Bevan University Health Board —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- Analytics
5d
Data Analyst (NCMD)
University of Bristol —Clifton
- £39,906 - £44,746 a year
- Part-time
- Hybrid work
- Communication skills
- School
3d
Head of Data and Analytics
Walker & Sloan —Cardiff
- Full-time
- Hybrid work
- AI
- Analytics
Data, AI & Emerging Technology Risk Senior Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Financial services
- Employee discount
Quick apply
Data Analyst - OpEx (Contract role)
Oxford Instruments plc —Bristol
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Work from home

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Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Technical troubleshooting
Ticket management
Internal department liaison
Continuous improvement
Network support
Technical writing
Customer support
Customer interaction
Training & development
Root cause analysis
CompTIA Security+
Communication skills
CompTIA A+
Help desk

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

senior support analyst jobs in cardiff, crf

Senior Service Desk Analyst

Senior Systems Support/ Developer Analyst (Corporate Systems)

External Identity Support Analyst (Cardiff)

Strategy Support Analyst

Senior Analyst - Data Enrichment

Data Governance Officer

Senior Business Analyst (MI and Reporting)

Senior Service Desk Analyst

Financial Crime Analyst (Monitoring & Assurance)

Test Lead

Health and Care Intelligence Apprentice

MBA Future Leaders Programme - International Pricing Manager

Agile Delivery Manager

Performance Analyst

Information Security Analyst - Vulnerability Management

External Activity Analyst- Out of Area Referral Management

Data Analyst (NCMD)

Head of Data and Analytics

Data, AI & Emerging Technology Risk Senior Analyst

Data Analyst - OpEx (Contract role)

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HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

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