Senior support analyst Work, Jobs in Cardiff, Crf (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
12d
Business Analyst
CGI —Bridgend
- Full-time
- Data analysis skills
- Software development
- Agile
Quick apply
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
13d
Performance Analyst
Scrumconnect Consulting —Bridgend
- £50,000 - £55,000 a year
- SQL
- Mentoring
- IT
Senior Analyst - Data Enrichment
Somerset Bridge Group —Cribbs Causeway
- £68,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
4d
Senior Risk Pricing Analyst
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
IOM Senior Partnership Analyst
HM Prison & Probation Service —Bridgend
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
10d
Senior GIS Analyst
Jacobs —Cardiff
- Hybrid work
- Computer Science
- Business development
- In-person
- Employee assistance programme
3d
Project Manager – SRS Business Change
Cardiff Metropolitan University —Cardiff
- £46,049 - £51,753 a year
- Full-time
- Project management
- Agile
- Communication skills
- Annual leave
10d
Senior Performance Analyst
Scrumconnect Consulting —Bridgend
- £400 - £450 a week
- SQL
- Mentoring
- Communication skills
Senior Financial Crime Investigator - Business Banking
Monzo —Cardiff
- £31,100 - £39,350 a year
- Weekend availability
- Remote
- Mentoring
- Leadership
2d
Service Designer
Scrumconnect Consulting —Bridgend
- £65,000 - £75,000 a year
- Bachelor's degree
- Agile
- AI
Senior Digital Business Analyst
Capgemini —Cardiff
- Hybrid work
- Agile
- IT
- Communication skills
FinCrime Due Diligence Analyst
Capital on Tap —Cardiff
- £500 - £750 a week
- Analysis skills
Senior Pricing Analyst
Admiral —Cardiff
- SQL
- Python
- Annual leave
Performance Analyst
The Welsh Rugby Union —Pontyclun
- Hybrid work
- No degree
- Organisational skills
- IT
- Free parking
- Employee assistance programme
3d
Senior Cyber Analyst
Admiral —Cardiff
- Azure
- AWS
- Scripting
- Annual leave
2d
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
12d
Head of Data and Analytics
Walker & Sloan —Cardiff
- Full-time
- Hybrid work
- Mentoring
Senior FP&A Analyst
IndigoTG —Magor
- Communication skills
12d

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Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Customer service
Business processes
IT support
Computer networking
IT
CompTIA Security+
Communication skills
Active Directory
CompTIA A+

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

senior support analyst jobs in cardiff, crf

Senior Service Desk Analyst

Business Analyst

External Identity Support Analyst (Cardiff)

Performance Analyst

Senior Analyst - Data Enrichment

Senior Risk Pricing Analyst

IOM Senior Partnership Analyst

Senior GIS Analyst

Project Manager – SRS Business Change

Senior Performance Analyst

Senior Financial Crime Investigator - Business Banking

Service Designer

Senior Digital Business Analyst

FinCrime Due Diligence Analyst

Senior Pricing Analyst

Performance Analyst

Senior Cyber Analyst

Agile Delivery Manager

Head of Data and Analytics

Senior FP&A Analyst

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HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

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