Customer solutions specialist Work, Jobs in Cardiff, Wls (with Salaries)

Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
13d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Cardiff
- Temporary
- Customer service
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount
Customer Success & Onboarding Specialist
Comgem —Bridgend
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Sick pay
Quick apply
1d
Payments Specialist
ExpenseIn —Cardiff
- £35,000 - £40,000 a year
- Hybrid work
- Analysis skills
- APIs
- Financial services
- Annual leave
Quick apply
Senior Collections Specialist
Sonovate —Cardiff
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Data entry
- Financial services
- Leadership
- Employee assistance programme
Quick apply
7d
SME Relationship Director
Lloyds Banking Group —Cardiff
- £85,493 - £100,580 a year
- Full-time
- Hybrid work
- Driving
- Communication skills
- Negotiation
13d
Platform Specialist
Legal & General Investment Management —Cardiff
- SQL
- Employee discount
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
5d
Platform Specialist
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- SQL
- Employee discount
Quick apply
Quality Specialist
Cytiva —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
- Annual leave
11d
Safety Team Support Administrator
National Grid Electricity Distribution —Trowbridge ED
- £39,508 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
2d
AI Analyst
Hodge Bank —Cardiff
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
System Development & Application Manager
Hafod —Cardiff
- £54,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- IT
5d
Cyber Security Specialist
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- DevOps
- Travel
- IT
- Free parking
- Employee assistance programme
Senior Regulatory Specialist
Ecolab Inc. —Cardiff
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Specialist | ICT Technical Services – Infrastructure
Link Financial Outsourcing —Caerphilly
- £50,000 - £60,000 a year
- Full-time
- Azure
- SharePoint
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Payment Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Employee discount
Quick apply
2h
Labour and Employee Relations Specialist
Cytiva —Cardiff
- Full-time
- Travel
- Human resources
- Business
- Annual leave
Fire Safety Officer
Hafod —Cardiff
- £50,000 a year
- Full-time
- Communication skills
11d

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Customer Experience Specialist

Hafod -
Cardiff

Apply Now

Job details

Full-time
£27,191 a year
13 days ago

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Maintenance
IT
Communication skills
Time management

Full job description

Here for people. Here for communities. Here for you.

What is the role?

Make a difference every day as a Customer Experience Specialist at Hafod.

Our Customer Experience team is primarily based at our Head Office in Cardiff, but subject to business needs we do offer the option for working 1 day a week from home.

This is a 18 months fixed term, full time position, working 36 hours per week.

Our teams work Monday to Friday, with no weekend shifts and we offer the opportunity for flexible working.

What you’ll be doing

You will be the first point of contact for the organisation, working closely with both customers and colleagues to deliver excellent customer service and administrative support.
You’ll be responsible for responding to all incoming enquiries in a timely and professional manner.
Reporting to the Customer Experience Team Leader, your role will be providing assistance for our customers through resolving issues, responding to urgent requests.
Providing a point of experience and knowledge for customer queries and ensuring that all calls are handled efficiently to reach a satisfactory resolution.

You can find the full job description attached for a more detailed overview of the role.

What you’ll bring

You’ll be confident working on your own initiative and have developed excellent communication skills to allow you to connect, support, and successfully provide solutions for our customers.
Previous experience in handling high call volumes would be beneficial for this role.
The calls require a management of housing and maintenance-related queries, although a background within Housing is not required for this role, experience within a housing or customer service environment is highly desirable.
You will need resilience and an ability to manage challenging situations as this role will handle complaints calls and navigate challenging behaviour from callers.
Strong IT skills are essential, particularly in Microsoft Word and Excel.
You’ll need to demonstrate an ability to prioritise workloads and time management skills whilst handling a high volume of calls, emails, and social media enquiries.
From time to time, you may be asked to support other departments, so the ideal candidate will be adaptable, reliable, and bring a positive, can-do attitude to the team.

Interested in applying?

Submit your application online.

We’ll review all applications and if you’re shortlisted, we’ll get in touch to arrange an interview at Culverhouse Cross, Cardiff.

There will be an activity based assessment w/c 20th July followed by final stage of interview on w/c 27th July

If you’re successful at the end of the recruitment process, we’ll offer you the role and begin your pre-employment checks. This includes confirming your right to work and completing an enhanced DBS check, which we’ll organise and pay for.

If you’d like some tips or advice with the recruitment process, we’ve put together some helpful guidance, here.

We may close this advert early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Support and adjustments

We’re committed to ensuring a fair and inclusive recruitment process. If you need any reasonable adjustments or support at any stage, please let us know and we'll be happy to help.

About Head Office

Our head office teams provide the support that keeps our organisation moving, helping us deliver high-quality services to communities right across Wales. We provide the foundations that enables our customer facing teams to focus on what matters most.

Our directorate brings together key business functions including People (HR), Communications, Finance, Procurement, Payroll, IT, Development and several specialist support teams. We look after everything from recruiting and paying colleagues, to managing budgets, systems, data, governance, partnerships and organisational improvement.

The work our head office teams do directly shapes the quality, sustainability and reputation of Hafod. We help ensure resources are used wisely, decisions are well informed, risks are managed and colleagues have the tools and support they need to their jobs well.

You’ll be part of a collaborative, professional community that values improvement, inclusion and impact. Roles in our head office teams offer real influence, variety and the chance to make a difference behind the scenes while seeing the outcomes of your work in communities across Wales.

#MP

At Hafod, we’re a socially conscious, not for profit organisation providing housing, care and support across south Wales. Everything we do is guided by our mission, Get the basics right, connect with you, and invest for a better future. We work together to deliver services that make a real difference in our communities.

We’re committed to creating a culture where everyone feels they truly belong; not just included, but respected, valued, and safe to be themselves. When people feel they belong, they bring their best, and that benefits all of us.

Apply Now

Refine Your Search

customer solutions specialist jobs in cardiff, wls

Customer Experience Specialist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Enablement Specialist

Customer Success & Onboarding Specialist

Payments Specialist

Senior Collections Specialist

SME Relationship Director

Platform Specialist

Customer Success Manager

Platform Specialist

Quality Specialist

Safety Team Support Administrator

AI Analyst

System Development & Application Manager

Cyber Security Specialist

Senior Regulatory Specialist

Specialist | ICT Technical Services – Infrastructure

Payment Analyst

Labour and Employee Relations Specialist

Fire Safety Officer

I want to receive the latest job alerts for customer solutions specialist in cardiff, wls

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