Digital customer service advisor Work, Jobs in Cardiff, Wls (with Salaries)

Customer Advisor
Welsh Water —Cardiff
- £26,200 - £30,555 a year
- Temporary
- Hybrid work
- Annual leave
- Employee assistance programme
3d
BMW Service Bookings Administrator
Sytner —Cardiff
- Employee discount
Customer Care Advisor - 9 Month FTC
Ogi —Cardiff
- £26,227.50 a year
- Hybrid work
- Bilingual
- CRM software
- Analysis skills
Quick apply
IT Advisor
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- School
- Annual leave
3d
Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
Senior Assistant, HR Services – People Service Desk, 12 month FTC/Secondment
Deloitte —Cardiff
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Organisational skills
3d
Retail Sales Advisor - Cardiff
Oak Furnitureland —Cardiff
- £48,300 - £53,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
4d
PART-TIME REGIONAL DIRECTOR - business development focus
Boardroom Advisors —Cardiff
- £50,000 - £100,000 a year
- Sales
- Customer service
- Business development
Quick apply
Business Development Manager
SmartSearch —Cardiff
- Full-time
- Business development
- Negotiation
- Employee assistance programme
Quick apply
HR Advisor
EnerSys Ltd. - UK —Newport
- £31,700 - £47,600 a year
- Full-time
- Recruiting
- Contracts
- AI
Quick apply
3d
Customer Service Advisor - Isle of Wight
Barclays —Newport
- £26,700 a year
- Weekend availability
- Banking
- Life insurance
9d
Customer Advisor - 18 Hours
JoJo Maman Bébé —Bristol
- Sales
- Computer skills
- Annual leave
5d
Sales Assistant
Superdrug —Blaenau Gwent
- £9.75 - £13.00 an hour
- Customer service
- Communication skills
- Store discount
- Employee discount
1d
Director, Wealth Manager
Royal Bank of Canada —Cardiff
- Full-time
- Business development
- Team management
- Financial services
12d
Head of PMO
IndigoTG —Magor
- Management
- PMP
- Project management
3d
Security Engineer
Wales & West Utilities —Newport
- £62,160 - £71,484 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
12d
Head of PMO
Indigo Telecom Group —Magor
- Management
- PMP
- Project management
3d
Head of HSE Technical Services
Wilmington plc —Cardiff
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Annual leave
- Employee discount
Clinical Nurse Advisor
Superdrug —Cardiff
- Up to £39,000 a year
- Organisational skills
- Communication skills
- Store discount
- Annual leave
Senior Commodity Manager- Valves
Baker Hughes —Nailsea
- Full-time
- Bachelor's degree
- Continuous improvement
- Leadership
- Flexible schedule
- Life insurance

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digital customer service advisor jobs near cardiff, wls

Customer Advisor

Welsh Water -
Cardiff

Apply Now

Job details

Temporary
£26,200 - £30,555 a year
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Car scheme

Qualifications

Live chat
UK GDPR
Fortran
Customer interaction
Welsh

Full job description

Date: 19 Aug 2026
Company: DWR Cymru Cyfyngedig Welsh Water Plc
City: Cardiff

Address:
Cardiff, Wales, GB, cf30lt

#job-location.job-location-inline { display: inline; }
Job Requisition Number 9129
Work Type Temporary 12 Months
Job Function Customer Services
Salary Range Starting salary £26,200 with progression plan up to £30,555
Base Linea
Closing Date Wednesday 26th August 2026 at 23:59

What you’ll be responsible for

We're looking for passionate Welsh speakers to join our Customer Hwb team as Welsh Language Advisors.

This is a varied and rewarding role where you'll support customers through a range of billing and operational enquiries across multiple channels, including telephone, webchat, email and social media. No two days are the same, and you'll play a key role in helping customers while promoting Welsh language services across the business.

At Dŵr Cymru Welsh Water, we know that diverse teams are the most successful teams. Equality, diversity and inclusion are at the heart of our culture, and we want everyone to feel confident, proud and able to bring their whole selves to work.

You'll use your Welsh and English language skills to provide excellent customer service, resolve complex enquiries and ensure customers receive the right support at the right time.

You'll be:
Supporting customers through multiple channels in both Welsh and English.
Helping customers with enquiries relating to their bills, payments, water and wastewater services.
Using your problem-solving skills to resolve a wide range of customer queries.
Taking ownership of customer cases and aiming to resolve issues at the first point of contact.
Working collaboratively with colleagues and other departments to find the best outcomes for customers.
Maintaining accurate customer records and ensuring GDPR compliance.
Managing customer requests through shared inboxes and digital channels.
Supporting business campaigns and responding to emerging customer issues and trends.
Participating in a standby rota when required.
Representing Welsh Water at community and public events, including Welsh language events such as the Eisteddfod and Royal Welsh Show.
About you

You'll start on a Band 3 salary of £26,200, while completing your onboarding and development programme.
Following successful completion of your onboarding plan and demonstration of the required competencies, you'll progress to the Band 4 salary for the role.
To support your development and set you up for success, you'll receive comprehensive training and ongoing coaching throughout your onboarding period.
Hybrid working opportunities may be available following successful completion of your training and probation period.
Good to know

You'll start on a Band 3 salary of £26,200, while completing your onboarding and development programme.
Following successful completion of your onboarding plan and demonstration of the required competencies, you'll progress to the Band 4 salary for the role.
To support your development and set you up for success, you'll receive comprehensive training and ongoing coaching throughout your onboarding period.
Hybrid working opportunities may be available following successful completion of your training and probation period.
Benefits

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
Enhanced employer pension contributions – Up to 11% employer contributions
Enhanced family friendly policies
Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
Reduction on gym memberships and high street shopping
Cycle to work scheme
Car-leasing scheme
Health CashBack scheme
An employee assistance programme for employees and their immediate family
Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.

Job Segment: Water Treatment, Wastewater, Engineering

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Refine Your Search

digital customer service advisor jobs in cardiff, wls

Customer Advisor

BMW Service Bookings Administrator

Customer Care Advisor - 9 Month FTC

IT Advisor

Digital Customer Service Advisor

Senior Assistant, HR Services – People Service Desk, 12 month FTC/Secondment

Retail Sales Advisor - Cardiff

PART-TIME REGIONAL DIRECTOR - business development focus

Business Development Manager

HR Advisor

Customer Service Advisor - Isle of Wight

Customer Advisor - 18 Hours

Sales Assistant

Director, Wealth Manager

Head of PMO

Security Engineer

Head of PMO

Head of HSE Technical Services

Clinical Nurse Advisor

Senior Commodity Manager- Valves

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