policy advisor Work, Jobs in cardiff, wls (with Salaries)

Customer Service Advisor
Capital On Tap —Cardiff
- £500 - £750 a week
- Full-time
- Customer service
- Financial services
- Communication skills
Talent Advisor
Welsh Water —Cardiff
- £42,786 - £48,912 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
5d
Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
6d
Customer Service Advisor - Part-time
Capital On Tap —Cardiff
- £14,151 a year
- Part-time
- Customer service
- Financial services
- Communication skills
National Officer Head of Policy
Trades Union Congress TUC —Cardiff
- £71,816 - £74,672 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
13d
People Advisor
Veezu —Cardiff
- Full-time
- No degree
- Travel
- Human resources
Senior Style Advisor / Supervisor
Mint Velvet —Cardiff
- Part-time
- Employee discount
Quick apply
Crime Reduction Tactical Advisor
South Wales Police —Merthyr Tydfil
- £33,603 - £39,276 a year
- Full-time
- Travel
- Communication skills
- Annual leave
1d
Customer Service & Sales Advisor
NFU Mutual —Cardiff
- £26,733 a year
- Full-time
- Customer service
- Travel
- Data entry
- Annual leave
- Employee discount
8d
Contact Centre Team Manager
BUUK Infrastructure —Cardiff
- £34,143 a year
- Hybrid work
- Microsoft Excel
- Management
- Customer service
8d
Customer Sales Advisor
Halfords —Cardiff
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
6d
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
Community Environment Officer (Access)
Torfaen County Borough Council —Torfaen
- £35,412 - £39,152 a year
- Full-time
- English
Insurance Advisor
Vita —Cardiff
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Community Referral Advisor
Avon Fire & Rescue Service —North Somerset
- £28,598 - £32,061 a year
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Employee discount
19h
Customer Service Advisor
Learning Curve Group —Cardiff
- £25,178.40 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Organisational skills
- Annual leave
1d
111 Contact Centre Operational Lead (Clinical)
Practice Plus Group IUC —Bristol
- £53,644.08 a year
- Weekend availability
- Management
- In-person
- Leadership
5d
Clinical Nurse Advisor
Superdrug —Cardiff
- Up to £39,000 a year
- Organisational skills
- IT
- Communication skills
- Store discount
- Annual leave
Audit Senior- Cardiff
Xeinadin —Cardiff
- Microsoft Office
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
HR Services Senior Assistant, Partner Support Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Customer Service Advisor

Capital On Tap -
Cardiff

Apply Now

Job details

Full-time
£500 - £750 a week

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service
Financial services
Communication skills

Full job description

We’re Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!

Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months)

️ Shifts - 37.5 hours per week Monday - Saturday, between 8am - 8pm on a 6-week shift pattern. You will work 1 in 6 Saturdays.

Customer Service Team
Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.

What You’ll Be Doing ️

Providing friendly, professional support to customers via phone, email, and live chat
Resolving issues efficiently while taking full ownership of each case from start to finish
Listening carefully to understand concerns and delivering fair, practical solutions
Keeping up to date with products and policies to ensure accurate guidance and information is provided
Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
Recognising customers who may need additional support and ensuring they receive the help they need

We’re Looking For

Strong customer service experience, ideally within a call centre or financial services environment
Strong verbal and written communication skills, with the ability to explain information clearly and professionally
Sound judgement and confidence when managing complex or sensitive customer enquiries
Proven ability to handle a high volume of requests while maintaining accuracy and quality
Proactive attitude, with a strong focus on resolving issues at the first point of contact
Empathetic and curious nature, with a genuine passion for helping people
The ability to work independently while also contributing effectively within a fast-paced team environment

Our Values & Culture

Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

Interview Process

Stage 1: First stage: 20-minute intro and values call with Talent Partner (Video call)
Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Other Info
Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

policy advisor jobs in cardiff, wls

Customer Service Advisor

Talent Advisor

Ombudsman and Complex Complaints Lead

Customer Service Advisor - Part-time

National Officer Head of Policy

People Advisor

Senior Style Advisor / Supervisor

Crime Reduction Tactical Advisor

Customer Service & Sales Advisor

Contact Centre Team Manager

Customer Sales Advisor

Facilities Helpdesk Manager

Community Environment Officer (Access)

Insurance Advisor

Community Referral Advisor

Customer Service Advisor

111 Contact Centre Operational Lead (Clinical)

Clinical Nurse Advisor

Audit Senior- Cardiff

HR Services Senior Assistant, Partner Support Services

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