Product support Work, Jobs in Cardiff, Wls (with Salaries)

Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
Postperson with Driving
Royal Mail Group —Cardiff
- Part-time
- Employee discount
3d
Onboarding Analyst (Weekends)
Capital On Tap —Cardiff
- £500 - £750 a week
- Weekend availability
- Financial services
Customer Service Advisor
Capital On Tap —Cardiff
- £500 - £750 a week
- Full-time
- Customer service
- Financial services
- Communication skills
Travel Sales Consultant
Trailfinders —Cardiff
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Product Owner
Box UK —Cardiff
- Hybrid work
- Presentation skills
- No degree
- Software development
Collections Officer
Capital On Tap —Cardiff
- £27,000 - £34,000 a year
- Full-time
- Financial services
- Communication skills
Customer Service Advisor - Part-time
Capital On Tap —Cardiff
- £14,151 a year
- Part-time
- Customer service
- Financial services
- Communication skills
Product Mgr II
LexisNexis Risk Solutions —Cardiff
- Full-time
- Product management
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Product Analyst
SSE —Cardiff
- £49,004 - £57,728 a year
- Full-time
- Azure
- Data analysis skills
- AWS
- Employee discount
- Gym membership
9h
Data Analyst
Admiral —Cardiff
- Hybrid work
- SQL
- Annual leave
4d
Technical Support Analyst
The Currency Cloud Services Limited —Cardiff
- Night shift
- Doctoral degree
- DevOps
- Master's degree
Community Support Staff
Places for People —Beaufort
- £29,742 a year
- Weekend availability
- Customer service
- Microsoft Office
- IT
- Flexible schedule
4d
Product Mgr II
RELX —Cardiff
- Full-time
- Product management
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Data Administrator
LexisNexis Risk Solutions —Cardiff
- Full-time
- Microsoft Office
- Employee assistance programme
- Employee discount
Product Manager II
LexisNexis Risk Solutions —Cardiff
- Full-time
- Product management
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Lloyds Banking Group Customer Support - Barry
Lloyds Banking Group —Barry
- £13,100 - £13,475 a year
- Part-time
- Customer service
- Financial services
- Banking
3d
Cycle Technician
Halfords —Cardiff
- £11.25 - £13.11 an hour
- Part-time
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
Bar staff / 2042 - The Central Bar, Cardiff
J D Wetherspoon plc —Cardiff
- £12.81 an hour
- Weekend availability
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
1d
Short
NEXT —Cardiff
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
3d

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Technical Support Engineer

Advanced Secure Technologies -
Saint Mellons

Quick apply

Job details

Full-time
£26,225 - £29,000 a year

Benefits

On-site parking

Qualifications

Microsoft Windows Server
IIS
Customer service
Microsoft SQL Server
Windows
Administrative experience
IT support
B2B
Software testing
IT
Application support
Root cause analysis
BTEC
Communication skills
A Level

Full job description

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

Act as a key part of our 1st Line Support Team, resolving technical queries from customers
Assist with investigation and root-cause analysis of 2nd Line tickets
Capture, categorise and escalate software support tickets in line with SLAs
Work closely with our technical and development teams to resolve live issues
Support customer system setup and configuration under guidance
Contribute to product testing, customer feedback and continuous improvement initiatives
Provide excellent levels of service to our customers, communicating effectively and professionally.

Requirements

What We’re Looking For:

Interest or experience in IT support, application support, or operational roles
Confident working with technical systems (training provided)
Comfortable with data handling and Microsoft 365 tools
Excellent communication and customer service skills – extremely important as this is a business-to-business role
Process-driven mindset and attention to detail
Problem-solving approach with the ability to work independently
Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
Strong organisational, attention to detail and administrative skills

Benefits

What We Offer:

£26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
Full training and structured development plan
Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
Opportunities to specialise in application support, system configuration, software testing or service delivery
25 days holiday + bank holidays
Bonus scheme and regular incentives
Onsite gym, parking, essentials-stocked kitchen, and team socials
A varied, customer-facing role with real impact and responsibility

If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!

Location and hours:
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.

Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

On Site Working:
We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.

Diversity & Inclusion:
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.

Quick apply

Refine Your Search

product support jobs in cardiff, wls

Technical Support Engineer

Postperson with Driving

Onboarding Analyst (Weekends)

Customer Service Advisor

Travel Sales Consultant

Product Owner

Collections Officer

Customer Service Advisor - Part-time

Product Mgr II

Product Analyst

Data Analyst

Technical Support Analyst

Community Support Staff

Product Mgr II

Data Administrator

Product Manager II

Lloyds Banking Group Customer Support - Barry

Cycle Technician

Bar staff / 2042 - The Central Bar, Cardiff

Short

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