Business Support - Network Project
FTC until 31st March 2027; 2 days per week (15hrs) - There is a strong possibility for this contract to be extended subject to business needs and funding.
Your purpose:
The Administration Assistant – Network Membership plays a key role in supporting the day-to-day administration, growth and engagement of the Network.
Working closely with the Network Lead, the post holder provides high-quality administrative support across membership services, communications, marketing activities, events and stakeholder engagement. The role is responsible for ensuring the efficient administration of Network operations and delivering an excellent experience for members, partners and stakeholders.
Key Accountabilities:
Membership Administration
· Provide day-to-day administrative support to existing and prospective Network members.
· Administer membership processes, including enquiries, onboarding and renewals.
· Support the delivery of welcome meetings and member onboarding activities.
· Maintain accurate membership records and update the membership database and CRM system.
· Coordinate membership calendars, meetings and engagement activities.
· Liaise with the Finance team regarding membership payments, invoices and renewals.
· Maintain member profiles and information on the Network website.
· Develop, maintain and distribute membership resources and promotional materials.
Communications and Member Engagement
· Produce and distribute member newsletters and regular communications.
· Share relevant information, opportunities and resources with members.
· Support initiatives that encourage member engagement and participation across the Network and with ADSS.
· Coordinate invitations and communications for meetings, webinars, insight sessions and other Network events.
Marketing and Promotion
· Support the delivery of the Network's marketing and promotional plan.
· Schedule and publish social media content, including LinkedIn posts and campaign activity.
· Update and maintain website content.
· Assist with promoting Network activities, events and membership opportunities.
· Coordinate promotional and branded materials.
Events and Meeting Administration
· Support the Network Lead in organising and administering meetings, webinars and events.
· Administer event platforms such as Ticket Tailor.
· Coordinate invitations, registrations and attendee communications.
· Prepare meeting papers, presentations and event materials.
· Provide administrative support for Founding Partner meetings.
Typical Day-to-Day Activities
· Responding to member enquiries and coordinating renewals.
· Scheduling meetings and maintaining the Network calendar.
· Preparing newsletters and LinkedIn content.
· Updating website content and member profiles.
· Coordinating webinars and networking events.
· Preparing presentations and promotional materials.
Essential Skills and Experience
· Excellent organisational and time management skills.
· Strong administrative skills and attention to detail.
· Excellent written and verbal communication skills.
· Confident using Microsoft Office, CRM systems and collaboration tools.
· Experience coordinating meetings, webinars and events.
· Ability to build positive relationships.
· Proactive and able to work independently.
Desirable Experience
· Experience within a membership organisation or professional network.
· Experience using Ticket Tailor.
· Experience updating website content.
· Basic design skills.
· Understanding of stakeholder engagement.
Working Pattern;
This is a part-time role providing administrative support to the Network for 2 days per week. Working arrangements will be agreed with the Network Lead and may require flexibility to support meetings and events.
Pay: £10,491.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: Hybrid remote in Mountain Ash CF45 4SN
