Overview
Are you ready to be part of something truly special?
Following a phenomenal first year of trading, Unity Holidays is continuing to build on strong foundations to deliver the best Owner and Guest experience in the industry across our holiday park and resort operations.
At Unity Holidays, we are committed to recruiting individuals who are not only passionate about people and exceptional service delivery, but who also thrive from working as part of an effective and collaborative team.
Our Security Team plays a vital role in creating a safe, secure and welcoming environment for our Holiday Home Owners, Guests, contractors and team members. We are looking for professional, vigilant and approachable Security Team Members who can balance a strong security presence with excellent customer service and a positive, guest-focused attitude.
We want every Unity Holidays team member to have the best teammates, so together we can build experiences where our core value of Togetherness truly shines through.
We know without doubt that an industry-leading experience starts with our team. We set high standards of excellence and will champion your Growth through training, confidence and learning — and we’ll always celebrate a job well done.
About You
You’ll be calm, professional and approachable, with a strong sense of responsibility and awareness of safety and security.
This role is far more than traditional door work — we are looking for team members who enjoy working with people, creating positive guest experiences and being part of a fast-paced resort environment.
You’ll be confident maintaining a visible presence across the resort, supporting guests, handling situations professionally and helping create a safe, welcoming and enjoyable atmosphere for everyone onsite.
We are looking for individuals who combine strong people skills and customer service with the confidence and professionalism required to manage challenging situations when needed.
You’ll be a hardworking team player who is proactive, reliable and willing to get stuck in across busy operational environments, events and entertainment venues.
Reliability, sound judgement, strong communication and a positive attitude are essential for success in this role.
Key Responsibilities
- Maintain a visible security presence across the resort to promote safety and deter inappropriate behaviour
- Carry out regular patrols, identifying hazards, risks or security concerns and taking appropriate action
- Respond calmly and professionally to incidents, emergencies or disturbances in line with procedures
- Support crowd management and guest safety during busy periods, events and evenings
- Engage positively with guests in a friendly, respectful and professional manner, providing reassurance, guidance and excellent customer service
- Support a safe, welcoming and enjoyable environment across the resort and entertainment venues
- Enforce resort rules fairly and diplomatically while maintaining a calm, controlled approach
- Accurately record and report incidents, accidents and near misses using approved systems
- Escalate serious concerns promptly to the Duty Manager, Security Manager or emergency services
- Remain vigilant to safeguarding concerns and report issues in line with company policy
- Support guest and colleague welfare, including responding to medical or wellbeing incidents
- Communicate clearly with security colleagues and resort teams using radios and approved channels
- Build positive working relationships with operational teams across the resort
- Assist with busy operational periods and events with a proactive, hands-on approach
- Follow all Assignment Instructions (AI), SOPs and complete the Daily Occurrence Book (DOB)
- Use, manage and return security equipment (including radios and body-worn cameras) correctly and in line with training and data protection requirements
Experience & Qualifications Essential:
- Valid SIA Licence
- Strong awareness of safety, security and risk prevention
- Calm, professional and confident communication skills
- Ability to remain composed under pressure and make sound judgements
- Reliable, observant and proactive approach
- Ability to follow procedures and complete accurate reports
Desirable:
- Previous experience within security, hospitality, leisure, nightlife or guest-facing environments
- Experience balancing customer service with safety and security responsibilities
- Experience working within busy entertainment or resort operations
- Knowledge of safeguarding, licensing or health & safety practices
- First Aid qualification
Safeguarding, Licensing & Compliance
This role requires strict adherence to safeguarding, health & safety and licensing procedures.
A DBS check may be required depending on duties and deployment.
Mandatory training and certification must be completed where applicable.
Hours of Work
Security operations run across evenings, weekends, peak holiday periods and events.
Flexibility to work variable shifts, including nights, weekends and bank holidays, is essential.
What We Offer
- Access to holiday park facilities and discounts
- 25% off Food & Drink for you and your family
- 50% off Food & Drink when on shift
- Training and development opportunities
- Team recognition schemes, including monthly Unity Champion awards
- Holiday discounts across Unity Holidays parks
- Free use of leisure facilities
- Employee Assistance Programme providing financial, health and legal support
- A supportive team environment in a vibrant resort setting
About Unity Holidays
is the UK’s newest holiday park operator, committed to delivering first-class experiences in outstanding locations.
We pride ourselves on high standards, strong teamwork and creating environments where guests feel safe, welcome and well cared for — and where our team members feel valued and supported.
Ready to Take the Next Step?
If you’re passionate about safety, professionalism and guest experience, we’d love to hear from you.
INDFOH
Work Location: In person
