Legal & general Work, Jobs in Cardiff (with Salaries)

Customer Experience Advisor
Legal & General Investment Management —Cardiff
- From £25,000 a year
- Monday to Friday
- Customer service
- Administrative experience
- Financial services
- Employee discount
- Flexible schedule
3d
Paraplanner
Legal & General Investment Management —Cardiff
- Employee discount
Regulatory Reporting Analyst
Legal & General Investment Management —Cardiff
- Microsoft Excel
- Financial services
- Communication skills
- Employee discount
7d
LGMS Personal Assistant
Legal & General Investment Management —Cardiff
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Employee discount
2d
Data Analyst (Analytics Engineer)
Legal & General Investment Management —Cardiff
- Azure
- SQL
- AWS
- Employee discount
7d
Senior Life Medical Underwriter
Legal & General Investment Management —Cardiff
- Hybrid work
- Sales
- Communication skills
- Employee discount
People Data Design Lead
Legal & General Investment Management —Cardiff
- Oracle
- Analysis skills
- Presentation skills
- Employee discount
8d
Senior Finance Analyst
Legal & General Investment Management —Cardiff
- Accounting
- IT
- Employee discount
5d
Digital Solutions Architect
Legal & General Investment Management —Cardiff
- Azure
- AWS
- No degree
- Employee discount
4d
Team Manager - Tax Operations
Legal & General Investment Management —Cardiff
- Management
- Analysis skills
- Accounting
- Employee discount
Manager, Business Intelligence and Market Insights
Legal & General Investment Management —Cardiff
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
- Employee discount
7d
Lead Cloud Engineer (Azure)
Legal & General Investment Management —Cardiff
- Azure
- SQL
- AI
- Employee discount
4d
AWS Solutions Architect
Legal & General Investment Management —Cardiff
- DevOps
- System design
- Java
- Employee discount

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Customer Experience Advisor

Legal & General Investment Management
Cardiff

Apply Now

Job details

Permanent
From £25,000 a year
3 days ago

Benefits

Company pension
Employee discount
Flexible schedule
Car scheme

Qualifications

Pension
Customer service
Administrative experience
Payroll
Financial services
Communication skills

Full job description

Cardiff

Full-time

Customer Service

Hybrid

5966_21911

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

We’re looking for a Customer Experience Advisor to join our Workplace New Business & Payroll (Client Services) team in Cardiff. This is a predominantly admin-based role supporting pension schemes with contribution queries, payment reconciliation and member pension updates, with a small element of inbound and outbound calls as part of the wider service.

It’s a great opportunity for someone who enjoys organised, detail-focused work and takes pride in providing effective support to schemes. This is a permanent, hybrid position with one day a week in the office and flexible working hours between 7:30am and 5:30pm Monday to Friday. You’ll work 35 hours a week, with a starting salary of £25,000.

What you'll be doing:

Providing day-to-day administrative support across pension scheme servicing activities
Responding to queries by email and delivering a high standard of service
Handling a small number of inbound and outbound calls to support schemes and provide updates
Using spreadsheets and internal systems to reconcile payments and maintain accurate records
Supporting schemes with queries relating to pension contribution submissions
Updating schemes on the status of members’ pensions and resolving general enquiries
Recording customer information accurately across multiple systems and processes
Following internal procedures and regulatory requirements to deliver accurate and efficient outcomes

Who we're looking for:

Strong administrative experience, ideally in a busy operational or customer service environment
Good Excel and spreadsheet skills, with confidence working across multiple systems
Excellent attention to detail, particularly when working with payments, records or data
Strong written communication skills and a professional approach to email handling
Confident verbal communication skills for occasional inbound and outbound calls
Good organisation and prioritisation skills, with the ability to manage a range of queries effectively
A customer-focused mindset and a practical approach to problem-solving
Experience in pensions or financial services administration would be helpful, but is not essential

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
There are many discounts we offer – both for our own products and at a range of high street stores and online
We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Apply Now

Refine Your Search

legal & general jobs in cardiff

Customer Experience Advisor

Paraplanner

Regulatory Reporting Analyst

LGMS Personal Assistant

Data Analyst (Analytics Engineer)

Senior Life Medical Underwriter

People Data Design Lead

Senior Finance Analyst

Digital Solutions Architect

Team Manager - Tax Operations

Manager, Business Intelligence and Market Insights

Lead Cloud Engineer (Azure)

AWS Solutions Architect

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