Crm business analyst Work, Jobs in Cardonald, Glg (with Salaries)

Senior Analyst - Senior Compliance and Intelligence Analyst
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Flexible schedule
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Senior Analyst - Senior Compliance and Intelligence Analyst

OFGEM -
Glasgow

Apply Now

Job details

Permanent | Full-time
£52,397 - £62,699 a year

Benefits

Annual leave
Company pension
Flexible schedule

Qualifications

Power BI
Microsoft Excel
R
SQL
Analysis skills
Presentation skills
Communication skills
Python

Full job description

Details

Reference number

468859

Salary

£49,452 - £62,699

National £49452-58519, London £52397-62699
Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 7

Level 2B

Contract type

Permanent

Business area

OFGEM - Retail - Retail Compliance

Type of role

Analytical
Investigation
Statistics

Working pattern

Flexible working, Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Successful candidates may be based in any of our office locations Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

Job summary

As the UKs energy regulator, Ofgem works to protect consumers and ensure a safe, affordable and sustainable energy system. We are seeking an experienced Senior Compliance and Intelligence Analyst to join our Retail Compliance team, playing a pivotal role in identifying emerging compliance risks, assessing supplier performance and supporting evidence-based regulatory action.

This is a highly analytical role, ideal for someone with a strong background in intelligence development, compliance monitoring, risk assessment or consumer protection. You will lead the development of analytical products that combine qualitative intelligence, casework evidence and quantitative data to deliver clear insights, identify market and supplier trends, and influence compliance priorities. Working across Horizon Scanning, KPI development, thematic reviews and casework, you will transform complex and sometimes imperfect data into robust, decision-ready intelligence that supports governance, risk management and consumer protection outcomes. You will design analytical frameworks, information requests and performance measures, undertake targeted research into emerging risks, and develop meaningful KPIs that demonstrate the impact of Retail Compliance activity.

The role requires excellent critical thinking skills, the ability to work confidently with large and varied datasets, and experience producing high-quality reports, insight packs and briefings for senior stakeholders. You will also work closely with colleagues across Ofgem, industry stakeholders and suppliers to gather evidence, test findings and enhance organisational understanding of consumer and market risks. We are looking for someone who can balance attention to detail with strategic insight, is comfortable working in fast-paced and evolving environments, and has a passion for using intelligence and data to drive better outcomes for consumers. Strong analytical capability is essential, while experience with compliance intelligence, horizon scanning, KPI development, Excel, Power BI or other analytical and automation tools would be highly advantageous.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Job description

Key Responsibilities

Analytical

Lead the development of analytical approaches to monitor, analyse and interpret compliance intelligence, casework evidence, supplier performance data and consumer harm indicators, combining qualitative and quantitative evidence to identify risks, themes and practical options for action.
Design proportionate information requests and data templates that reflect likely supplier data structures and support consistent, comparable responses.
Lead analytical input into Retail Compliance outputs, including Horizon Scanning reporting, thematic evidence packs, casework MI, KPI products and governance-ready insight products.
Develop and analyse KPIs and outcome measures to evidence the impact and effectiveness of Retail Compliance activity, including Horizon Scanning, thematic work and casework oversight.
Manage the internal dissemination of compliance intelligence, supplier performance insight and consumer-risk analysis for senior managers and colleagues across Retail Compliance and wider Ofgem.
Undertake high quality research and proactively identify evidence to assess emerging compliance risks, supplier behaviours and consumer outcomes, including routine and targeted research to support Horizon Scanning, KPI development and thematic scoping.
Work pragmatically with incomplete or imperfect data, using available tools and proportionate methods to produce timely, defensible and decision-ready analysis.
Proactively identify and test opportunities to use automation and AI-enabled tools responsibly to improve Horizon Scanning, routine and targeted research, qualitative synthesis, RFI design, KPI development and governance-ready reporting.
Lead on written and visual deliverables, including insight packs, analytical reports, senior briefings, thematic findings, options papers and governance materials.
Manage and coordinate analytical input into priority and unplanned requests, ensuring outputs are accurate, proportionate and delivered at pace.

Stakeholder management

Engage with internal stakeholders, workstream leads, analytical specialists and policy colleagues to scope and agree the evidence needed to support compliance prioritisation, Horizon Scanning, Thematic Reviews, Casework and reliable KPI metrics to evidence the impact and effectiveness of Retail Compliance activities.
Engage with suppliers and other industry stakeholders where needed to support evidence gathering, clarify data returns and test analytical findings, including helping to shape information requests that are realistic for supplier operational systems and data structures.
Communicate actionable insights clearly to senior managers, compliance colleagues, workstream leads and governance forums, tailoring complex analysis for non-specialist audiences.
Engage with wider Ofgem teams, consumer bodies and government departments where relevant to develop a joined-up understanding of consumer risk and supplier performance.

Person specification

Essential Criteria:

Solid expertise in leading analysis of regulatory, compliance, operational or consumer-risk evidence, including the ability to combine qualitative intelligence with quantitative data to produce practical recommendations. Experience of compliance, consumer protection, Horizon Scanning, KPI development or intelligence-led risk assessment would be particularly relevant. (LEAD CRITERIA)
Ability to coordinate others and design efficient and robust analytical processes, including proportionate information requests, data-quality checks, routine analysis of large datasets, and delivery of repeatable insight products.
Excellent qualitative and quantitative analytical skills, critical thinking and an ability to work with uncertainty, imperfect data and limited tools to solve problems, formulate pragmatic options and present actionable information to inform decisions.
Excellent oral and written communication and influencing skills, with an ability to build effective working relationships with internal and external stakeholders. Experienced in presenting complex evidence clearly for senior and non-specialist audiences.
Experience working collaboratively with a diverse range of colleagues, including workstream leads and analytical peers, and actively contributing to a culture of inclusion, quality assurance and capability building.

Desirable Criteria:

Strong knowledge of the energy sector, including supplier obligations, consumer protection, compliance risk, retail market operations and customer outcomes, and/or experience of working with supplier operational data, billing systems, CRM platforms and other complex customer/account datasets to support effective information requests, data interpretation and supplier engagement.
Strong Excel skills and confidence working with structured datasets are important. Familiarity with Power BI or similar reporting tools would be helpful. Experience with SQL, Python, R or other analytical / automation tools would be advantageous but is not essential. Interest in responsible use of AI to improve insight and efficiency.

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Delivering at Pace
Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

You will be asked to deliver a presentation at interview stage. Details of the presentation will be included in the invitation to interview.

Benefits

Alongside your salary of £49,452, OFGEM contributes £14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

When you press the Apply now button, you will be directed to a Civil Service test guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Lucy Dowding
Email : [email protected]

Recruitment team

Email : [email protected]

Online test instructions

This test is NOT timed. Please take advantage of the practice test available and take your time to complete. You'll need to allow sufficient time to complete numerical test before you can submit your application.

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Online test instructions

Further information