For over 20 years, Sapphire has delivered industry-leading IT security solutions to public and private sector clients across the UK and Ireland.
About the role:
We are looking for a motivated IT Support Apprentice to support the delivery of IT services across the organisation. This role offers hands-on experience in end-user support, Microsoft 365, and IT service management within a structured, security-focused environment.
Responsibilities:
Provide first-line support to end users, resolving day-to-day technical issues
Deliver support across Microsoft 365 tools and services
Work within an ITIL-aligned ITSM system to manage incidents and service requests
Support user lifecycle processes (onboarding, movers, leavers)
Maintain and manage IT assets, including device builds and tracking
Ensure accurate documentation and ticket updates within ITSM tools
What we’re looking for:
SC (Security Check) clearance
Strong interest in IT and problem-solving
Commitment to following best-practice security workflows and procedures
This is an excellent opportunity to gain practical experience in a professional, security-conscious IT environment
Working hours: 35 hours per week, Monday to Friday, 9am - 5pm
Perks & benefits:
Private medical insurance
Option to extend cover to a spouse/partner
Optional dental cover available
Death in Service benefit (4x salary)
Access to a supportive, collaborative working environment with strong team culture
Comprehensive training programme and ongoing development opportunities to build your skills and career
Future prospects:
Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
