control room operator Work, Jobs in carlisle, cma (with Salaries)

Control Room Support Operator
Northern Security Limited —Carlisle
- £14.50 an hour
- Weekend availability
- Customer service
- IT
- Communication skills
Quick apply
2d
Receptionist
Park Holidays UK —Wigton
- £8.00 - £12.71 an hour
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
12d

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Security Officer
OCS Group —Dumfries
Valid Security Industry Authority (SIA) licence. Monitor and control access points to ensure only authorized personnel are allowed entry.
£12.85 an hour
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Control Room Support Operator
Northern Security Limited —Carlisle
Excellent communication skills, (written and verbal) including a polite professional telephone manner. Employee welfare calls, dealing with and resolving '…
£14.50 an hour
Quick apply
2d

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Control Room Support Operator

Northern Security Limited -
Carlisle

Quick apply

Job details

£14.50 an hour
2 days ago

Benefits

Company pension

Qualifications

Customer service
IT
Communication skills

Full job description

£14.50 per hour

Support Cover - Based in our Carlisle Office

To book an interview, just give us a call on 01228 547662 and ask for Recruitment

Are you a reliable and organised individual who enjoys working independently and staying calm under pressure? We're looking for a friendly and proactive Administrator to join our Operations Team-playing a key role in keeping our security services running smoothly during nights and weekends.

Working with a wide range of clients across the North England to keep people, properties, and businesses safe. The focus of the control room is the responsibility for the out of hours operational delivery and ensuring the safety of our security officers is monitored. Our team is the heart of everything we do-we believe in treating our people well, supporting their growth, and creating a workplace that's inclusive and fair. From our control room to our mobile response units, we work around the clock to deliver a high standard of service.

Job Description

Role & Responsibilities:

Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
Employee welfare calls, dealing with and resolving 'dropped shifts' / absence cover.
Monitoring CCTV.
Liaising with our mobile response units.

Skills & Experience:

A passion for delivering excellent customer service levels.
A natural problem solver who can multitask and prioritise.
Excellent communication skills, (written and verbal) including a polite professional telephone manner.
Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.
Be able to work under pressure with a positive attitude.

Applicants must be:

Smart, polite, and approachable
Punctual and dependable
Flexible with shift work (including weekends and nights)
Able to provide a 5-year checkable work history for BS7858 screening

Benefits of the role:

Full training will be provided
28 days holiday (pro rata for part time hours)
Company contributory pension scheme available
Full uniform provided
Double time on bank holidays

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.

Quick apply

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