Office & Customer Service Administrator
Part-time with the opportunity to increase to full-time hours
Location: Carlisle
About Van Glass Ltd
Van Glass Ltd is a family-run business based in Carlisle, supplying aftermarket van windows throughout the UK and installing them at our depot.
As we continue to develop the business and prepare to launch our new online store, we are looking to expand our small team. We’re looking for a friendly, organised and reliable person who will take pride in their work, provide excellent customer service and be happy to help across different areas of the business.
As a family-run business, finding the right person is extremely important to us. This will initially be a part-time position, with the opportunity to increase to full-time hours if desired. We are looking for someone who can join our growing team within the next few months, ideally by November or early December 2026.
The role
This is a varied office-based role covering customer service, order processing and general administration. There may also be an opportunity to help with our social media content and online marketing.
Your main responsibilities will include:
- Answering telephone, email and social media enquiries
- Taking customer orders and payments
- Preparing quotations and processing orders
- Organising deliveries, collections and pallet shipments
- Tracking orders and helping customers with delivery enquiries
- Managing the fitting diary and organising work schedules
- Contacting customers with updates about their orders
- Carrying out general administration, data entry and record keeping
- Assisting with basic bookkeeping tasks using Sage
- Supporting other members of our small team when needed
- Helping to maintain accurate product and customer information
Depending on your experience and interests, the role may also include:
- Creating simple content for Facebook, Instagram and TikTok
- Taking photographs and videos of products and completed installations
- Helping to plan and schedule social media posts
- Supporting the launch and ongoing management of our new online store
- Assisting with basic marketing campaigns and promotional content
Marketing or social media experience would be helpful, but it is not essential. We are more interested in finding someone enthusiastic, creative and willing to learn.
About you
We are looking for someone who:
- Is friendly, approachable and confident speaking to customers
- Has previous office, administration or customer service experience
- Is organised and able to manage several tasks at once
- Has excellent attention to detail
- Communicates clearly and professionally by telephone and email
- Is comfortable using computers and Microsoft Office
- Is reliable, proactive and willing to help as part of a small team
- Can work independently and use their own initiative
- Is interested in social media and content creation
Experience using Sage, Shopify, Canva or business social media accounts would be an advantage, but training can be provided.
Hours and benefits
- Permanent, part-time position
- Hours to be agreed with the successful applicant
- Monday to Friday during our usual business hours
- Opportunity to increase to full-time hours
- Pay to be discussed and agreed depending on experience and responsibilities
- Full training provided
- Friendly, supportive and close-knit working environment
- Varied role with the opportunity to develop your responsibilities
How to apply
Please apply with your CV and a short covering message telling us:
- Why you are interested in the role
- What hours you are looking for
- Your previous administration or customer service experience
- Whether you have any social media, content creation, ecommerce or marketing experience
We understand that not every applicant will have experience in every area listed. If you are organised, friendly, reliable and feel you would be a good fit for our team, we would still be happy to hear from you.
Pay: From £12.71 per hour
Expected hours: 25.5 – 42.5 per week
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
