We are seeking to recruit a motivated Senior Clerical Officer to join our friendly, supportive and hardworking team in the Breast Screening Office at The Cumberland Infirmary
The successful candidate will be required to provide administrative support within the Breast Screening Unit which includes, managing patient appointments, answering patient enquiries, image and medical records handling, use of computers and data input. The post involves liaising with many NHS professionals, support staff and the general public to ensure an efficient and effective service. You will be a cheerful, versatile and helpful team-worker, literate and methodical, with excellent communication skills, able to relate well to people and put them at ease.
A proven ability to engage with a broad spectrum of staff at all levels and experience in the use of Information Management / Technology systems is essential. Candidates must be highly organised, with exceptional communication skills and excellent attention to detail. We positively support personal development for all colleagues across the department.
The working pattern for this position is 24 hours per week over 3 days. The post will be based at the Cumberland Infirmary Carlisle The post holder as with all of our posts may be required to work at other sites within the Trust.
Communicate with patients and their carers by letter, telephone and in person to arrange appointments. Provide a first line of contact for patients who have concerns or complaints about their appointment.
Identify mammography referrals for annual follow up, add to waiting list and appoint when appropriate.
Maintain referrals file for annual mammograms.
Monitor the clinic schedule for available slots. Alert line managers to any potential problems in meeting demand for appointments within targets.
Respond to telephone enquiries in for both breast clinic and mammogram appointments. Book appointments appropriately and issue appointment confirmation letters to patients.
Monitor the booking status of clinics to ensure that appointment slots are utilised efficiently. Contact patients to arrange appointments, at short notice if necessary to use available slots.
Cancel appointments as required, ensuring patients are seen within an appropriate timescale.
Book mammogram and ultrasound examinations for patients attending the one stop breast clinic and arrange ultrasound appointments if requested from the review breast clinic
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date
