Service delivery officer Work, Jobs in Carlisle, Cma (with Salaries)

Operational Support Officer
HM Courts and Tribunals Service —Carlisle
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
11d
Preparation and Scanning Officer
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £25,272 a year
- Weekend availability
- Relocation assistance
9d
Sexual Health Admin Support
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £25,760 - £27,476 a year
- Full-time
- Relocation assistance
12d
VacancyTitle: Resourcing Officer
Nuclear Transport Solutions —Carlisle
- £32,000 - £37,000 a year
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
Medical Recruitment Administration Officer
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £25,760 - £27,476 a year
- Full-time
- Human resources
- Contracts
- Communication skills
- Relocation assistance
Operational Support Officer (Band 6/AO)
Health and Safety Executive —Carlisle
- £28,499 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
5d
Administration Officer
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Carlisle
- £25,760 - £27,476 a year
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
12d
Control Room Operator
Northern Security Limited —Carlisle
- £14.50 an hour
- Weekend availability
- Customer service
- IT
- Communication skills
Quick apply
HWRC Contract Compliance Officer - Waste Management
Biffa Waste Services —Carlisle
- £36,750 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Travel
Quick apply
9d
Portfolio Officer
The Riverside Group —Carlisle
- £31,302.63 a year
- Full-time
- Customer service
- Microsoft Office
- Agile
2d
Benefits Officer WMF3082e
Westmorland & Furness Council —Penrith
- £32,061 - £32,597 a year
- Full-time
- Customer service
- Microsoft Office
- Travel
- Annual leave
- Employee discount
12d
Income Manager (General Needs)
The Riverside Group —Carlisle
- £55,418.93 - £61,251.50 a year
- Full-time
- Analysis skills
- Human resources
- Communication skills
1d
Income Management Team Leader
The Riverside Group —Carlisle
- £37,371.80 - £41,132.67 a year
- Full-time
- Analysis skills
- Communication skills
1d
Domestic Abuse Related Death Project & Programme Officer - CMB2576e
Cumberland Council —Cumberland
- £20,940 - £21,534 a year
- Part-time
Technical Services Officer - WMF3090e
Westmorland & Furness Council —Penrith
- £28,598 - £29,540 a year
- Full-time
- Customer service
- Administrative experience
- IT
- Annual leave
- Employee discount
2d
Chief Executive (Head of Paid Service) - CMB2601e
Cumberland Council —Cumberland
- £188,227 a year
- Full-time
- Relocation assistance
1d

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Operational Support Officer

HM Courts and Tribunals Service -
Carlisle

Apply Now

Job details

Permanent | Part-time | Full-time
£25,582 a year
11 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Administrative experience
Presentation skills
Organisational skills
IT
Communication skills

Full job description

Details

Reference number

469342

Salary

£25,582

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Contract type

Permanent

Type of role

Operational Delivery

Working pattern

Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

This position is based at CARLISLE COMBINED CARLISLE, CA1 1DJ

About the job

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, both office-based and in a court, which will include:

Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
Creating and updating records digitally, interpreting information required on a court file accurately.
Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations
Supporting the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently.
When required, you will be an essential first point of contact for all court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.

Your knowledge, skills and experience

Customer service skills; ability to work in a service-led customer-facing environment.
Digital and administrative skills; with excellent attention to detail.
Communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications.
Resilience and empathy to be able to deal with sensitive information and situations.
A team player; able to work collaboratively and flexibly to deliver business objectives.

Please refer to the role profile attachment for more information.

Lead Criterion: Statement of Suitability. A sift based on the statement of suitability only, may be held if a large number of applications are received.

Further details:

These operational roles are customer facing, requiring successful applicants to be court based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.

Applications for part-time working will be considered, however due to the nature of the role the minimum we could consider is 30 hours per week over 5 days.

Carlisle Combined Court is a multi-jurisdictional site, and the successful candidate will work in all disciplines.

This is a court‑based role covering both office and courtroom environments; therefore, hybrid working will not be considered.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Technical Skills

Using your CV as a reference, please provide a summary of the key responsibilities from your previous experience that is most relevant to the Admin Officer position. Begin with your most recent experience and work backwards. For each position, include the job title, duration of employment, and a concise overview of your main duties. (Maximum 250 words).
This section is intended to help us understand where and how you gained experience in: Customer service, administration, IT systems and applying attention to detail in your work
Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do, supported by specific examples. This question, by contrast, is about what youve done and the context in which your experience was gained.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Managing a Quality Service
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Please see Job Description

Benefits

Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : SSCL Recruitment Enquiries Team
Email : [email protected]
Telephone : 0345 241 5359

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/19079?entityId=19079

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information