Technical support officer Work, Jobs in Carlisle (with Salaries)

Technical Support Officer
Forestry Commission —Penrith
- £26,959 a year
- Full-time
- Hybrid work
- Customer service
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Environmental Officer
Leo Group Ltd —Penrith
- £33,000 a year
- Full-time
- Microsoft Powerpoint
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
10d
Quality Supply Chain Officer
Omega Proteins —Penrith
- Full-time
- Communication skills
Quick apply
11d
Planning Policy Officer - CMB2635e
Cumberland Council —Carlisle
- £40,777 - £41,771 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Communication skills
- Annual leave
Trainee Assistant Technical Officer- Dispensary
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £25,272 a year
- Weekend availability
- Inventory control
- In-person
- Relocation assistance
10d
Homelessness Service Officer - WMF3125e
Westmorland & Furness Council —Penrith
- £40,777 - £41,771 a year
- Part-time
- Travel
- Communication skills
- Annual leave
- Employee discount
13d
Principal Finance Officer - CMB2652e
Cumberland Council —Carlisle
- £38,220 - £39,152 a year
- Full-time
- Hybrid work
- Budgeting
- Training & development
6d
Director & Head of Sales - H&H Land & Estates
H&H Group of Companies —Carlisle
- Business development
- Annual leave
- Employee assistance programme
Dual Fuel Commercial Metering Engineer
Yü Group —Carlisle
- £43,260 a year
- Weekend availability
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply

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Technical Support Officer

Forestry Commission -
Penrith

Apply Now

Job details

Full-time | Fixed term contract
£26,959 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Childcare

Qualifications

Record keeping
Forestry
Customer service
Filing
Case record updates
English
Technical support
Presentation skills
Communication skills
GIS

Full job description

Details

Reference number

475799

Salary

£26,959

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Pay Band 6b

Contract type

Fixed term
Loan
Secondment

Length of employment

Fixed Term Appointment until 30th March 2027

Business area

FC - Forest Services - The Forestry Commission are the Government's forestry experts, and facilitate the protection, improvement and expansion of England's trees, woodlands and forestry sector.

Type of role

Administration / Corporate Support
Environment and Sustainability

Working pattern

Flexible working, Full-time, Job share

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

This role will be based at Delamere or Penrith, with some flexibility for blended working (see details below).

About the job

Job summary

Forestry Commission - Forest Services - which the Technical Support Officer (Administrator) will be part of, are the government's forestry experts facilitating delivery of government policy to protect. improve and expand England's woods and forests.

We advise nationally and locally on how to unlock the full potential of woodlands and the forestry sector to protect. improve and expand England's valuable woodland assets. We encourage good practice through professional advice, partnerships, advocacy, and grants while discouraging damaging or inappropriate forestry practice through regulations and standards.

Job description

Our work involves engagement with an enormous range of people and organisations, from small landowners and wood business through to large corporations and other public bodies. We are seeking a dynamic individual who learns quickly to provide technical support to our Woodland Officers, Woodland Creation Officers, Field Managers and technical specialists. The post holder will be required to:

Casework Support

Provide administrative support to the North-West and West Midlands Field Teams to assist the effective administration and processing of casework.

Maintain local and national trackers, ensuring information is recorded accurately and updated throughout the life of a case
Download applications in accordance with established procedures.
Carry out routine checks of casework records and trackers to support data accuracy.
Communicate approved process updates and procedural information to field teams as directed.
Prepare standard templates, documents and supporting information for use by Woodland Officers e.g. when inspecting schemes.
Assist with the administration of consultation processes by issuing documentation and maintaining records.
Produce and maintain progress reports and update local monitoring information for managers.
Support the uploading and storage of approved case files in accordance with established procedures.
Produce routine reports and management information from existing data sources.
Respond to routine enquiries from customers, agents and partner organisations, referring more complex matters to senior colleagues where appropriate.
Provide administrative support to technical specialists in the delivery of programme activities.

Administrative and Systems Support

Support colleagues with routine administrative requests, data searches and system queries.
Maintain information held on Forestry Commission systems, including routine updates to GIS records and mapping information in accordance with guidance and procedures.
Assist in distributing information relating to process, guidance and regulatory updates.

Compliance and Records Administration

Prepare documentation and records required to support Felling Licence and Restocking Notice compliance activity.
Support the team in meeting administrative deadlines by ensuring files and records are complete and available.
Assist with the review and organisation of electronic filing systems and records management arrangements.

Customer Service and General Administration

Provide general administrative support to the area team.
Respond to routine enquiries from members of the public relating to tree felling and felling licences, providing standard information and directing enquiries as required.

While most of the work is administrative, the post offers an opportunity to learn how trees, woods and forestry deliver a range of environmental, social and economic benefits and how Government supports this.

Person specification

ESSENTIAL

Good computer skills with experience of Office 365 and Microsoft especially Excel
Excellent communication skills both written and verbal
Experience of delivering quality services to a diverse customer base
Demonstrate previous examples of delivering work in a specific timeframe
Experience of working effectively as part of a remote team
Ability to prioritise and manage a varied workload
Good interpersonal and influencing skills demonstrating the ability to build and maintain effective working relationships with internal colleagues and our customers
A minimum of 5 GCSEs/Standard Grades or equivalent (A-C Passes) including Maths and English/English Language is required

Please clearly demonstrate how the above applies to you throughout your application. Failure to do so will mean that your application is automatically sifted out.

DESIRABLE

Understanding of forestry and woodland management
Evidence of maintaining Continuous Professional Development
Advanced experience in the use of Excel
Experience of using a Customer Relationship Management system

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Working Together
Delivering at Pace
Managing a Quality Service

Benefits

Alongside your salary of £26,959, Forestry Commission contributes £7,810 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

A Civil Service pension.
A range of family friendly benefits.
An environment with flexible working options.
Learning and development tailored to your role.
A culture which promotes a diverse and inclusive work environment.
A range of wellbeing benefits including discounted Civil Service Healthcare, access to an Employee Assistance Programme 24/7, Bike to Work Scheme, plus many more.
25 days annual leave, with 1 additional day for each years service up to 5 years (pro rata), plus 10.5 bank holidays/privilege days (pro rata).
Ability to buy or sell 5 days annual leave.
3 days volunteering per year (pro rata).

We aim to provide a great place to work, whichever location you work from. Blended working forms part of our flexible and inclusive approach to future ways of working. It is an informal arrangement which gives you the option to work some of the week from home, and some of the week from our Forestry Commission workplaces, subject to role requirements, business needs, and regular review. Informal blended working arrangements will be available as agreed with the line manager.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

Fixed term appointment until 30th March 2027, with possibility of extension or permanency, but no guarantee.

As part of the application process, you will complete the following:

A tailored CV setting out your career history, with key responsibilities and Please ensure you have provided reasons for any gaps within the last two years. The CV will be split into 3 parts and request: Job History, Previous Skills/Experience, Full Qualification Details
A personal statement in no more than 750 words showing how you meet the essential criteria outlined in the Person Specification.

Further details around what this will entail are listed on the application form.

Should a large number of applications be received, an initial sift may be conducted using the Personal Statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Interview

At interview candidates will be assessed on Behaviours, Experience and Strengths. You may be asked to complete a simple exercise as part of this.

Applications will be sifted the week commencing the 14th September 2026

Interviews will be held on the week commencing the 28th September 2026

Please note the above dates are subject to change.

Interviews will take place over Microsoft Teams.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Forestry from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre [email protected] stating the job reference number in the subject heading.

Existing Civil Servants (excluding Forestry Commission employees) and applicants from accredited NDPBs are eligible to apply, and will only be considered on a loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

Existing Forestry Commission, Forestry England and Forest Research employees are eligible to apply for this Fixed Term Appointment and will only be considered if there is written confirmation from their line manager and HR that their current role will be temporarily backfilled or held open before commencing the application process.

New entrants are expected to join on the minimum of the pay band.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply. However, your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Where a role has been identified as one which falls under the scope of the Public Sector English Language Requirements, within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to converse at ease with members of the public and provide advice in accurate spoken English. Applicants will be assessed in the selection process in accordance with the requirements.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : FS Recruitment
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: [email protected]. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.

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Details

Reference number

Salary

Job grade

Contract type

Length of employment

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information