Director of process improvement Work, Jobs in Carshalton, Gtl (with Salaries)

Deputy Chief Operating Officer, Sutton Health and Care
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £100,493 - £114,951 a year
- Full-time
- Management
- Microsoft Office
- Master's degree
8d
Director of Enablement & Performance
Gravitee —London
- Hybrid work
- APIs
- AI
- Communication skills
7d
Senior Director of Service Delivery
WTW —Reigate
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
14d
Global Operations Coordinator - BCG Institute
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Senior Director, Head of International Network Compliance (EMEA)
Capital One UK —London
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
Global Product Team Lead Senior Director - Talent Acquisition, Alumni & Career Services
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Director- Programme Delivery
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- Up to £88,000 a year
- Management
- Microsoft Office
- Business development
12d
Head of PMO - Crawley, Bristol or Reading
FDM Group —London
- Hybrid work
- Project management
- Travel
- Leadership
- Annual leave
Chief Operating Officer (COO): Scaling #1 UK Short-Let Management Franchise
Pass the Keys —London
- £120,000 - £140,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Leadership
Quick apply
13d
Head of Estates & Facilities
Laine Theatre Arts —Epsom
- £40,000 - £50,000 a year
- Full-time
- Management
- Maintenance
- Microsoft Office
- Annual leave
Quick apply
18h
Compliance Monitoring & Oversight Director
Boston Consulting Group —London
- Full-time
- Data analysis skills
- Project management
- AI
SVP, Client Delivery (EMEA)
Accommodations Plus International —London
- Full-time
- Remote
- Sales
- Marketing
- Analysis skills
Quick apply
Director of Participant Operations
Our Future Health —London
- From £100,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Referral programme
Quick apply
12d
Senior Director Strategic Growth Initiatives & Transformation
SharkNinja —London
- Master's degree
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Annual leave
12d
Head of Evaluation & Insights
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- £74,000 - £78,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Master's degree
14d
Workforce Development Lead, Enhanced Mental Health Pathfinders Alliance
The Survivors Trust —London
- Up to £40,234 a year
- Full-time
- Hybrid work
- Computer networking
- Leadership
- Communication skills
Quick apply
Associate Director of Partner Experience
Pattern —London
- Full-time
- Project management
- Team management
- Leadership
13d
Director of Scaled Customer Success, Global
Frontify AG —London
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
Senior Vice President, Regional Operations
CULTURAL EXPERIENCES ABROAD LLC —London
- Full-time
- English
- Master's degree
- Communication skills
Quick apply
12d
Director of People Operations
Multiverse —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Gym membership
- Life insurance
Quick apply

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Deputy Chief Operating Officer, Sutton Health and Care

Epsom and St Helier University Hospitals NHS Trust -
Carshalton

Apply Now

Job details

Permanent | Full-time
£100,493 - £114,951 a year
8 days ago

Qualifications

Driving Licence
Report writing
Management
Procurement
Microsoft Office
Master's degree
Presentation skills
Patient care
Organisational skills
IT
Certified Project Manager
Business
Leadership
Communication skills
Negotiation

Full job description

Band 8d

Main area

Senior Management

Grade

Band 8d

Contract

Permanent

Hours

Full time - 37.5 hours per week

Job ref

343-8141451-AG

Site

Green Wrythe Lane Health Clinic

Town

Carshalton

Salary

£100,493 - £114,951 pa pro rata inc. HCAS outer

Salary period

Yearly

Closing

02/08/2026 23:59

Interview date

10/08/2026

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

This is an exciting opportunity to join Sutton Health and Care ((SHC) as Deputy Chief Operating Officer for community services. The post holder will have excellent leadership skills, strategic insight and lead the transformation and delivery of planned care community services in line with the NHS Plan.

The role contains two main key components; excellent very senior leadership at a Deputy Chief Operating Officer level and experience of leading and transforming services and collaborative/multi organisational pathway design across the partner organisations across Sutton, aligned to the NHS Plan (neighbourhood development).

The post holder will also support the development of new ways of working across Sutton in line with the programmes of work of the Integrated Care Partnership Board aligned to PLACE based care and the Alliance aenda, with line management responsibilities for senior managers and deputising responsibilities for the Chief Operating Officer at strategic meetings and in strategic decision making discussions.

Main duties of the job

The post holder will be responsible for the delivery of SHC's operational performance including productivity and efficiency of planned and unplanned care teams under the employment of the Trust and provide expert transformational support for service development under the direction of the Chief Operating Officer. This include include, in particular, the line management of the Band 8C Senior operational, transformation and clinical managers, deputising responsibilities for the Chief Operating Officer (banded at VSM) at strategic meetings and in strategic decision making discussions.

In particular, the role portfolio contains the responsibility for oversight of SHC's financial management (in alignment with the Trust corporate finance), SHC business planning, CIP delivery, workforce scrutiny and procurement delivery. The role also leads and takes responsibility for the community development of BI and data, digitalisation for SHC and the line management of SHC's planned care portfolio and respective managers to include taking the lead responsibility for planned care transformation for SHC. This is in relation to the Group outpatient transformation programme for which the portfolio holder will lead and be responsible for on behalf of SHC.

Interview Date: 10th of August 2026

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group (gesh) cares for a population of four million people in South West London and North East Surrey.

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Sutton Health and Care is an innovative venture between local partner health and social care organisations in which community services is fully integrated to support the delivery of a new model of care for the people of Sutton. Hosted by ESTH, the model ensures the breaking down of traditional organisational barriers to enable the provision of care to be centred around the patient. An Alliance Board representing all partners has been formulated to support consensus decision making.

SHC prides itself on having a highly dedicated team and offer a stimulating and dynamic working environment with a wide range of staff benefits and development opportunities. We are looking for employees who aspire to excellence, share our values and vision and can play a crucial role in our ongoing achievements.

Detailed job description and main responsibilities

Strategic Advice and Leadership

Accountable for the delivery of performance, operational management and delivery of key KPIs within critical portfolio service areas
Responsible for the delivery of SHCs performance, delivery and operations of key KPIs as set out within the NHS Plan and service specifications
Lead responsibility for specific large scale programmes of work, related to the transformation of SHC and also aligned to external partnership and collaboration for instance those within the Sutton Alliance scope of work
Deputise for the Chief Operating Officer at Board level and in relation to any strategic leadership discussions/decision making and strategic meetings
Deputise for the Chief Operating Officer at relevant meetings to discuss financial and resource management, transformation plans and performance issues
Lead for planned care delivery and strategic planned care transformation for SHC. This includes participation in the gesh planned care transformation programme, to include CVRM and collaboration with primary care
Leadership and responsibility thereof for senior management within SHC at banding levels 8C and above
Lead responsibility for financial matters pertaining to SHC to include chairship of the workforce panel, workforce planning with assurance that budgetary controls are met
Lead responsibility for risk, compliance, procurement and contract management for SHC
Lead responsibility for business planning/CIP for SHC.

Operational Leadership

Lead responsibility for the direct performance and outcomes of key respective service areas with actions in place to address issues of under performance
Lead responsibility for the SHC financial budget alongside the Chief Operating Officer to optimise resource management, ensuring that the service operates within the agreed contractual financial envelope
Identify strategic and operational risks and implement mitigation plans, reporting significant risks and proposed actions through the governance of the organisation with onward escalation to the Alliance Board as appropriate
Minimise boundaries between services, both within and outside the PCNs to maximise the impact of integrated care pathways
Create effective working relationships with each of the partners to achieve effective use of resources or enhanced quality and productivity as appropriate
Facilitate effective relationships with local stakeholders including local practices, wider partners and the local community to include voluntary, faith and charity sectors
Lead and manage SHC community staff including recruitment, sickness and absence, appraisals, CPD and performance including working closely with professional leads to further develop skills and capabilities within the team
Manage operational planning on behalf of the respective services within the portfolio, noting this may be subject to change as part of the Deputy role remit
Ensure that SHC complies with all the relevant policies and procedures that relate to gesh/ESTH
Responsible for appropriate data collection for the services, which is collated, to meet both internal and external requirements and provide statistical analysis reports for service delivery and performance in an accurate and timely manner
Provide gesh, Sutton Alliance and LBS and other partners and stakeholders as requested with timely business reports to provide assurance as to the performance of SHC services including identification of mitigating actions
Develop an annual capacity plan, activity profile and operational plan which achieves the key performance, quality and activity targets, monitor and manage this
Responsibility for the SHC business planning process
Participate in the community out of hours on call rota
Participate in Integrated Leadership senior management decision making meetings on behalf of SHC
As Deputy Director of SHC Lead and take responsibility for strategic programmes of work - both internal and external to the organisation
Promote high level leadership to SHCs senior managers, operational managers, providing support, advice and enabling difficult and, at times, sensitive and complex conversations in relation to performance issues and concerns as appropriate
Responsible for encouraging research and development, both internally and with other organisations as appropriate
Contribute to and support the Trust's performance management and personal development review system.

Performance and Quality Standards

Lead and take the overall responsibility for key performance indicators (performance and finance) for SHC and the operational delivery of community services, working with managers to enable mitigations and resolve
Responsible, with the Chief Operating Officer and associated team members, for ensuring performance improvement in services where performance indicators highlight improvement
Ensure that all clinical services actively promote safe/effective care and provide positive patient experience as the means of delivery individualised patient care in conjunction with the Site Chief Nursing Officer.

Clinical Governance and Risk Management

Lead responsibility for risk management to include the risk register process, and compliance across SHC reporting and escalating to the Chief Operating Officer and Site Chief Nursing Officer as appropriate with mitigation planning and resolve
Monitor risk, undertaking assessments in local areas of responsibility in accordance with the Trust Risk Strategy
Investigate complaints and prepare initial draft responses on behalf of the service as required.

Staff Management

Manage staff in accordance with the Trust's Human Resources policies and procedures. This includes recruitment and selection, performance management including appraisal and personal development planning and developing planning and dealing with disciplinary issues and appeals
Investigate and lead disciplinary investigations for SHC as required.

Person specification

Education/Qualifications

Essential criteria

Masters level qualification or equivalent experience
Management qualification MBA/Master's level
Project management certification
Evidence of ongoing development as a manager in a particular or chosen field

Desirable criteria

Professional or clinical qualification

Experience

Essential criteria

Significant experience at a senior management operational level above Band 8a in health and/or social care in a complex organisation
Senior experience with managing departments or services both within the NHS or in a relevant organisational body.
Good leadership/robust senior management experience
Experience of transformation change in a multiagency environment and across organisation
Experience of the procurement and contractual process
Experience of managing complex conflict, sickness and performance issues
Experience of effective budget responsibility and management, delivering to agreed targets to include CIP and business planning management
Proven ability to integrate and motivate staff to deliver clear outcomes and results to improve user/carer experience

Desirable criteria

Experience of managing multiagency teams

Skills/Abilities/Knowledge

Essential criteria

Strategic thinking and decision making skills
Evidence of effective complex and sensitive interpersonal skills with particular ability to liaise with multidisciplinary team members and remain credible - both within and external to the organisation
Evidence of higher level leadership ability in leading teams across organisations, departments or in large scale areas of work
Demonstrate experience, innovation and creativity to redesign and develop services through transformation, innovation and service redesign
Knowledge of current health and social care agenda
Knowledge and experience of managing cultural change
Provide and receive highly complex, sensitive or contentious information; barrier to understanding, agreement or cooperation requirement
Present complex sensitive or contentious information to large groups including senior managers, external agencies.
Ability to be able to negotiate, influence and provide complex higher level motivational reassurance
Understanding of a range of engagement strategies for working in partnership with patients and carers, partners and workforce
Evidence of strong customer focus and a drive to improve services and the health status of patients and the public

Desirable criteria

Professional coaching and facilitation skills

Personal Attributes

Essential criteria

Excellent oral, written communication skills including report writing and presentation skills to large groups of people both within the organisation and external to
Ability to work independently and think creatively
Ability to collaborate at different levels within the local system and find solutions on challenging issues
Excellent organisational skills
IT skills across a range of applications including MS Office
Adaptability and flexibility
Understanding of working with ambiguity
Passionate about improving health and social care outcomes for the population
Demonstrably open to new ideas and a management style that empowers others
Political awareness and high emotional intelligence
Ability to achieve results and targets and drive for best performance
Confident and resilient
Commitment to openness, honesty, inclusiveness and high standards

Other Requirements

Essential criteria

Ability to travel across different work bases
Flexible to meet the needs of the service i.e. on call rota

Desirable criteria

Valid UK driving licence and access to car for business purposes

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]

Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

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Band 8d

Job overview

Main duties of the job

Interview Date: 10th of August 2026

Working for our organisation

Detailed job description and main responsibilities

Person specification

Education/Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Skills/Abilities/Knowledge

Essential criteria

Desirable criteria

Personal Attributes

Essential criteria

Other Requirements

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Application numbers