3rd line support Work, Jobs in Carterton, Oxf (with Salaries)

Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Linux
- Employee assistance programme
- Sick pay
8d
Short-term Temporary Team Member
NEXT —Banbury
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
9d
ITMS 3rd Line Technician
Onecom —Swindon
- Monday to Friday
- Organisational skills
- Leadership
- Employee discount
Quick apply
Police Contact Enquiry Officer (Oxford)
Thames Valley Police —Oxford
- £27,449 a year
- Part-time
- Hotel
- Annual leave
- Employee discount
1d
Business Support Administrator
Benefact Group —Cheltenham
- Full-time
- Hybrid work
- Annual leave
- Sick pay
Commercial Coordinator
Noriker Power Ltd —Cheltenham
- £30,000 - £35,000 a year
- Full-time
- Project management
- Bachelor's degree
- Organisational skills
Quick apply
Procurement & Commercial Apprentice
University of Gloucestershire —Pittville
- £24,685 - £28,031 a year
- Full-time
5d
IT Support Engineer - Fixed Term
Astroscale —Didcot
- £30,000 - £50,000 a year
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
IT Support Technician
Haas F1 Team —Banbury
- Weekend availability
- Microsoft Outlook
- Windows
- No degree
Quick apply
13d
Director, Safety Physician
Summit Therapeutics —Oxford
- £10 - £20 an hour
- Data analysis skills
- Case management
- Computer skills
Quick apply
Senior IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Microsoft Outlook
- English
- Windows
6d
EFL Teacher and Activity Leader
UKLC —Cheltenham
- From £582.76 a week
- Temporary
- No experience needed
- English
- Microsoft Office
- Annual leave
Quick apply
7d
Partnership Account Executive
Benefact Group —Cheltenham
- Full-time
- Communication skills
- Annual leave
- Sick pay
12d
IT Network Engineer
Bleckmann UK Ltd —Swindon
- £55,000 - £64,000 a year
- Full-time
- Computer Science
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Systems Operation Lead
Dalcour Maclaren —Bicester
- Azure
- Military
- SharePoint
- Free parking
- Annual leave
Quick apply
Staff Hardware Engineer
MDA Space —Didcot
- Hybrid work
- Leadership
- Python
- Employee assistance programme
- Life insurance
14d
Principal Cloud Engineer (AWS) (Multiple)
Cloudscaler —Cheltenham
- £95,000 - £130,000 a year
- Full-time
- Hybrid work
- AWS
- Annual leave
- Referral programme
Senior Application Engineer - HCM
UK SBS Ltd —Swindon
- Full-time
- Oracle
- ERP systems
- Java
Senior Infrastructure Technical Consultant
St. James's Place —Cirencester
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
HR Administrative Assistant - Maternity Cover
The Park Academies Trust —Swindon
- £27,254 - £29,064 a year
- Temporary
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Employee assistance programme
Quick apply
1d

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Technical Support Specialist

VoCoVo -
Chipping Norton

Apply Now

Job details

£38,000 - £41,000 a year
8 days ago

Benefits

Cycle to work scheme
Company pension
Company events
Employee assistance programme
Private medical insurance
Sick pay

Qualifications

Technical support
VoIP
ITIL
Computer networking
Customer support
Linux
MySQL

Full job description

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You've probably already seen us in action - we're trusted by Tesco, Asda, Dunelm and John Lewis, just to name a few.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK.

Role Overview
Join our team as Technical Support Specialist and work directly with our customers to customise VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy.

This role is hybrid and requires 1 day per week working from our office in Shipton-Under-Wychwood OX7 6XU.

Please note, to apply for this position you must be based in the UK and have the legal right to work.

What we're looking for

You have a background in Technical Customer Support
Previous experience working with linux - you're comfortable navigating a filesystem, familiar with command-line tools. Experience working with typical network and troubleshooting commands is advantageous
Experience with telephony/telco integrations- an understanding of the SIP protocol, SIP trunking and experience in troubleshooting & resolving telephony or VoIP issues is highly desirable
Experience in networking fundamentals - a principal understanding of network types & models is fundamental to the role. Experience configuring or troubleshooting network is desirable
Working with MySQL - any exposure to MySQL or equivalent is beneficial
ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus

Who you are

You are detail oriented, quickly identifying issues and consequences in technical support
You are collaborative and empower colleagues by sharing knowledge
You enjoy efficiently managing multiple responsibilities
You are a proactive learner, embrace new skills, feedback and challenges

What you'll do

Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements, consistent and reliable support, and review processes to ensure customer success
Support engineers remotely whilst they are on-site, identifying and troubleshooting issues
Build comprehensive documentation around customers in your portfolio and ensure complex challenges are documented to simplify or aid future resolutions
Offer technical out-of-hours support for critical business situations

Salary
Salary range: £38,000-£41,000

Benefits

25 Days Holiday + Bank Holidays (increases with years of service)
Option to buy or sell 5 days holiday each year
Sick Pay - 8 weeks full pay, 4 weeks half pay
Life Assurance - (4 times basic pay)
Private Medical Insurance
Employee Assistance Programmes (EAP)
Cycle2Work Scheme
Electric car green salary sacrifice scheme
Enhanced Maternity & Paternity package
Child Care Scheme
Training & development opportunities
Company organised events
Pension (Royal London Group) 5% employer contribution matched
Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!

Apply Now

Refine Your Search

3rd line support jobs in carterton, oxf

Technical Support Specialist

Short-term Temporary Team Member

ITMS 3rd Line Technician

Police Contact Enquiry Officer (Oxford)

Business Support Administrator

Commercial Coordinator

Procurement & Commercial Apprentice

IT Support Engineer - Fixed Term

IT Support Technician

Director, Safety Physician

Senior IT Service Desk Analyst

EFL Teacher and Activity Leader

Partnership Account Executive

IT Network Engineer

Systems Operation Lead

Staff Hardware Engineer

Principal Cloud Engineer (AWS) (Multiple)

Senior Application Engineer - HCM

Senior Infrastructure Technical Consultant

HR Administrative Assistant - Maternity Cover

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