Regional operations manager

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- Full-time
- Team management
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Quick apply
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Regional Operations Manager
BidvestNoonan —Cheltenham
Produce and submit accurate management information to provide meaningful insights to your customers. Preferred candidates will have operated in a retail…
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BidvestNoonan -
Cheltenham

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Job details

Permanent | Full-time

Qualifications

Succession planning
Customer relationship building
Operations management
Stakeholder collaboration
Client engagement
Stakeholder liaison
Facilities management
Payroll administration
Client relationship development
Performance management
Stakeholder coordination
Team management
Customer relationship management
Human resources
Recruiting
SIA
Management reporting
Risk assessment
Retail experience
Training & development
Financial management
Account management
Payroll processing
Analytics
Stakeholder management
Rota coordination

Full job description

About The Role

Regional Operations Manager - Retail Cleaning

We are looking for a Operations Manager to join us here at Bidvest Noonan, you'll be someone that thrives in a dynamic working environment.

You'll be someone who thrives whilst managing all operational and commercial requirements across a designated portfolio of sites, primarily within the retail sector whilst taking accountability for account retention and growth by ensuring all day‑to‑day KPIs and service standards are consistently met.

We want someone who is not only our senior point of contact but someone who can build and maintain strong relationships with key customer stakeholders across the portfolio.

Key accountabilities

Demonstrate strong commercial awareness through the effective management of a P&L valued at approximately £4.5m.
Attend client, third-party, and internal meetings as required, including meetings at Bidvest Noonan offices or other locations as directed by senior management.
Produce and submit accurate management information to provide meaningful insights to your customers.
Develop and maintain strong operational knowledge of TimeGate (T&A), ensuring all site schedules are fully accurate and compliant.
Build and sustain effective client relationships through regular site visits and proactive engagement.
Monitor performance against agreed KPIs, taking corrective action where targets are not met.
Ensure Assignment Instructions and Risk Assessments are consistently maintained and up to date across all sites.
Manage colleague performance, working closely with the People & Culture team where required.
Ensure all colleagues receive training to the required standards for their assigned sites.
Oversee weekly reconciliation and allocation of duties to ensure accurate payroll processing.
Liaise with the Talent Acquisition team to support recruitment activity and ensure staffing requirements are met.
Ensure you have robust successions plans and future talent is captured and development plans are in place.

Knowledge, experience, and competencies

Ideally candidates will have FM soft services experience
Ideally Be in possession of an SIA SG/DS/CP Licence
Preferred candidates will have operated in a retail environment or similar fast paced sectors
Experience of managing teams across multiple locations
Able to review and analyse management information and data and provide valuable customer insights.
Have excellent stakeholder management skills and the ability to build relationships and influence stakeholders at all levels.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

Quick apply

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