Helpdesk operator Work, Jobs in Castle Bromwich (with Salaries)

Switchboard and Helpdesk Operative
Mitie —Dudley
- Night shift
- Communication skills
8d
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- Full-time
- Customer service
- Communication skills
5d

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Switchboard and Helpdesk Operative

Mitie -
Dudley

Apply Now

Job details

Permanent
8 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Internal department liaison
Customer support
Customer interaction
Communication skills

Full job description

We are seeking a reliable and professional Switchboard & Helpdesk Operator to join our team on a flexible bank contract basis. This role is ideal for someone looking to cover night shifts while enjoying the freedom of a zero-hours arrangement. You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed.

Key Responsibilities:

Handling incoming calls via the switchboard during night-time hours.
Providing excellent customer service and resolving queries efficiently.
Logging and escalating helpdesk issues where necessary.
Ensuring accurate communication and liaising with relevant departments.
Maintaining a calm and professional approach when dealing with callers.

What We Offer:

Flexible zero-hours contract, allowing for the ability to tailor shifts to suit your availability.
Full training provided, ensuring you are fully equipped to excel in the role.
A supportive and welcoming team environment.

Skills & Experience Required:

Strong communication skills and a professional telephone manner.
Ability to work independently during night shifts.
Previous experience in a similar role is desirable but not essential, as training will be provided.
Good organisational and problem-solving skills.

Shift Pattern:
The role involves night shifts from 10pm to 7am, with approximately 3 shifts per week. Flexibility is essential to meet our business needs.
If you are a dependable and motivated individual with a keen eye for detail and a passion for providing excellent customer service, we'd love to hear from you!

Apply Now

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helpdesk operator jobs in castle bromwich

Switchboard and Helpdesk Operative

Electrician

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