Claims lead Work, Jobs in Castleford, Wyk (with Salaries)

Service Administration Manager
Pelican Engineering —Castleford
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
14d
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Business Manager
Quantik —Leeds
- £45,000 - £55,000 a year
- Part-time
- CRM software
- Business development
- Human resources
- Annual leave
Quick apply
14d
Contact Centre Claims Advisor
Benenden Health —York
- £26,300 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Annual leave
2606SCM - Senior Claims Manager
NHS Resolution —Leeds
- £57,528 - £64,750 a year
- Communication skills
- Annual leave
- Employee assistance programme
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Manager - Serious Injury
Minster Law —Wakefield
- £50,000 - £70,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Group Workplace Manager
Pure Retirement —Leeds
- £40,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Service & Operations Manager - FTC
Minster Law —Wakefield
- £42,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Empty Homes Team Leader
Yorkshire Housing —York
- £45,685 a year
- Full-time
- Maintenance
- Leadership
- Communication skills
- Annual leave
- Employee discount
1d
Liability Technical Quality Lead
Sedgwick —Leeds
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
Operational Delivery Lead - Claims Management
Pwc UK —Bradford
- Full-time
- Hybrid work
- Financial services
- Leadership
- Communication skills
Final Inspection Lead
Sulzer —Leeds
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
8d
Employee Relations & Policy Lead
PIB Group Services Ltd. —Harrogate
- £70,000 - £75,000 a year
Quick apply
8d
Workforce Development Lead
Mind in Bradford —Bradford
- £30,067 - £34,611 a year
- Full-time
- Analysis skills
- Project management
- Organisational skills
- Annual leave
- Sick pay
1h
Gas Team Leader (Commercial and Contracts)
Yorkshire Housing —Leeds
- £46,659 a year
- Driving
- Organisational skills
- IT
- Annual leave
- Employee discount
8d
MDU Build Supervisor
M Group —Leeds
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Advisor - Professional
ghd hair —Leeds
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Quick apply
Claims Advocate - Speciality Lines
Aon Corporation —Leeds
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Catastrophic Injury - Team Leader
Minster Law —Wakefield
- £70,000 - £90,000 a year
- Remote
- Mentoring
- Leadership
- Annual leave
12d

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Service Administration Manager

Pelican Engineering
Castleford

Quick apply

Job details

Permanent | Full-time
From £35,000 a year
14 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Organisational skills
Leadership
Communication skills
Time management

Full job description

Pelican Bus & Coach is the UK and Ireland importer and distributor for YUTONG Buses and Coaches. Based near Leeds, it is wholly owned by Pelican Engineering Co. Ltd which was established in 1919 and has traded continuously since that date. Pelican is a successful family business with over 200 employees across multiple sites and are committed to continuous development of our people.

Due to continued growth, we are seeking an additional Service Administration Manager with an automotive or transport related background for our expanding YUTONG site based in Castleford, West Yorkshire.

JOB DESCRIPTION

The Service Administration Manager is responsible for leading and managing the Service Administration Team to ensure the efficient and accurate administration of all aftersales activities. The role oversees service call handling, work in progress (WIP) control, warranty claim processing, invoicing, customer communications, supplier administration, and departmental reporting.

This role will ensure compliance with manufacturer requirements and company procedures while driving operational efficiency, maximising warranty recovery, and supporting the delivery of excellent customer service.

RESPONSIBLE FOR

Direct management and development of the Service Administration Team, including Service Administrators and Warranty Administrators responsible for service call handling, job processing, warranty claim administration, invoicing, customer communication, and associated aftersales support activities.

Accountable for ensuring the team delivers accurate, efficient, and customer-focused administrative support to the Service Department, while maintaining compliance with manufacturer requirements, company procedures, and service performance standards.

KEY RESPONSIBILITIES

Lead, supervise, and support the Service Administration Team, ensuring a high standard of performance across service call handling, job processing, invoicing, and warranty administration.
Manage the day-to-day allocation of work across the team to ensure service-related tasks are completed accurately, efficiently, and within agreed deadlines.
Oversee work in progress (WIP), ensuring all documentation is complete and accurate, and liaise with workshop engineers and relevant departments to maintain smooth workflow and timely job completion.
Ensure all manufacturer warranty claims, service invoices, and supporting documentation are submitted correctly and within required timescales to maximise recovery and minimise write-offs.
Monitor rejected warranty claims on a daily basis, investigate root causes, and implement corrective actions to improve claim acceptance rates and departmental performance.
Maintain regular contact with manufacturers regarding warranty performance, claim submissions, service issues, procedural updates, and compliance requirements.
Manage supplier accounts linked to the Aftersales Department, ensuring documentation is submitted promptly and payments are processed in line with agreed terms.
Support the delivery of excellent customer service by monitoring customer satisfaction levels, responding to queries, and resolving complaints through to successful conclusion.
Identify opportunities to improve departmental processes, controls, and team efficiency, supporting the implementation of continuous improvement initiatives.
Complete monthly settlements, debtor reconciliations, and other financial administration accurately and within agreed deadlines.
Produce and analyse departmental reports, providing regular updates to the Service Manager on WIP, warranty recovery performance, write-offs, service administration performance, and other key operational metrics.
Ensure compliance with company policies, manufacturer standards, and relevant administrative procedures.
Support recruitment, onboarding, training, coaching, and performance management activities within the Service Administration Team.
Carry out any additional administrative or operational duties reasonably required to support the efficient operation of the Aftersales Department.

KEY SKILLS & EXPERIENCE REQUIRED

Essential

Previous experience in a Service Administration, Aftersales Administration, Warranty Administration, or similar supervisory or management role.
Strong understanding of vehicle service department processes, including WIP management, invoicing, warranty claims, and customer service administration.
Experience leading, motivating, and developing administrative teams.
Excellent organisational and time management skills with the ability to manage multiple priorities and meet deadlines.
Strong attention to detail and commitment to accuracy.
Proven ability to identify issues, investigate root causes, and implement effective solutions.
Excellent communication and interpersonal skills with the ability to build positive relationships with customers, manufacturers, suppliers, and colleagues.
Strong problem-solving and decision-making capabilities.
Competent in Microsoft Office applications, particularly Excel, Word, and Outlook.
Experience using service management or dealer management systems.
Ability to prepare, analyse, and interpret operational and financial reports.

Desirable

Experience within the automotive, commercial vehicle, or related aftersales environment.
Knowledge of manufacturer warranty systems and claim processes.
Understanding of debtor reconciliations, settlements, and cost recovery procedures.
Experience of implementing process improvements and operational efficiencies.
Relevant qualification in Business Administration, Customer Service, Management, or a related discipline.

PERSONAL ATTRIBUTES

Professional, customer-focused, and approachable.
Strong leadership skills with the ability to motivate and develop team members.
Highly organised, methodical, and proactive.
Able to work effectively under pressure while maintaining accuracy and attention to detail.
Positive attitude with a commitment to continuous improvement.
Strong sense of accountability and ownership.
Flexible and adaptable in response to changing business needs.

agencies - thanks we've got this one

Pay: From £35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

claims lead jobs in castleford, wyk

Service Administration Manager

Large and Complex Loss Handler

Business Manager

Contact Centre Claims Advisor

2606SCM - Senior Claims Manager

Associate Team Leader

Operations Manager - Serious Injury

Group Workplace Manager

Service & Operations Manager - FTC

Empty Homes Team Leader

Liability Technical Quality Lead

Operational Delivery Lead - Claims Management

Final Inspection Lead

Employee Relations & Policy Lead

Workforce Development Lead

Gas Team Leader (Commercial and Contracts)

MDU Build Supervisor

Customer Service Advisor - Professional

Claims Advocate - Speciality Lines

Catastrophic Injury - Team Leader

I want to receive the latest job alerts for claims lead in castleford, wyk

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