Maintenance associate Work, Jobs in Castleford (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Analysis skills
- Communication skills
Quick apply
Postdoctoral Research Associate
University of York —University of York
- £37,694 - £46,049 a year
- Full-time
- Doctoral degree
- Communication skills
Docucare Associate
Xerox —Sheffield
- Full-time
- Computer literacy
- Maintenance
- In-person
Process Safety Senior Consultant (Associate)
DEKRA —Leeds
- £70 an hour
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
09 Senior Associate - SE - Field Service
Nilfisk Ltd —Bradford
- No weekends
- Customer service
- Maintenance
- Annual leave
- Employee discount
Quick apply
Shift Leader
Dusk.com —Doncaster
- Full-time
- Analysis skills
- Quality control
- Conflict management
Quick apply
Project Coordinator Clinical Pharmacology
Fortrea —Leeds
- Full-time
- English
- Mentoring
- Organisational skills
1d
Associate Director - FM Operational Readiness
Turner & Townsend —Leeds
- Full-time
- Management
- Business development
- No degree
Quick apply
Service Technician
Crane NXT —Sheffield
- Full-time
- Windows
- Microsoft Office
- Travel
- Paid training
- Annual leave
Microsoft 365 Engineer
OneAdvanced —York
- Microsoft Access
- Azure
- Maintenance
- Employee assistance programme
- Bereavement leave
Team Leader
Dusk.com —Doncaster
- From £29,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Conflict management
Quick apply
9d
Sales Associate
NEXT —Sheffield
- Part-time
- Customer service
Systems Engineer
OneAdvanced —York
- Weekend availability
- Azure
- Communication skills
- Employee assistance programme
- Bereavement leave
Digital System Support Engineer
Caesars Entertainment —Leeds
- Weekend availability
- Computer Science
- Analysis skills
- Bachelor's degree
7d
Retail Assistant
Convex Services —Sheffield
- £14 - £16 an hour
- Full-time
- In-person
- Free parking
- Paid training
Quick apply
2d
Principal Engineer / Associate – Construction & Buildability Advisory
WSP —Leeds
- Part-time
- Hybrid work
- Civil engineering
- In-person
- Communication skills
- Flexitime
- Work from home
Part Time Sales Associate, Tommy Hilfiger - Meadowhall
Tommy Hilfiger —Sheffield
- Part-time
- Hospitality
- Communication skills
Senior Systems Engineer
OneAdvanced —York
- Microsoft Access
- Azure
- Maintenance
- Employee assistance programme
- Bereavement leave
Associate Client Advocate
Aptean —Sheffield
- Full-time
- CRM software
- Customer service
- AI
Associate Solutions Developer – Engineering Technologies
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Organisational skills
- Python
- HTML
- Profit sharing
2d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Live chat
Technical troubleshooting
Computer Science
Incident queue management
Ticket management
Microsoft Office Suite
Analysis skills
Computer hardware
Remote access software
Ticket management systems
Technical support incident logging
Network support
Technical writing
Customer interaction
IT incident logging
Application support
Communication skills
Time management
Analytics
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

maintenance associate jobs in castleford

Service Desk Analyst - Tier I

Postdoctoral Research Associate

Docucare Associate

Process Safety Senior Consultant (Associate)

09 Senior Associate - SE - Field Service

Shift Leader

Project Coordinator Clinical Pharmacology

Associate Director - FM Operational Readiness

Service Technician

Microsoft 365 Engineer

Team Leader

Sales Associate

Systems Engineer

Digital System Support Engineer

Retail Assistant

Principal Engineer / Associate – Construction & Buildability Advisory

Part Time Sales Associate, Tommy Hilfiger - Meadowhall

Senior Systems Engineer

Associate Client Advocate

Associate Solutions Developer – Engineering Technologies

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