Job Type: Service & Planned Preventive Maintenance (PPM) Manager
Hours: Permanent, Full Time, 40 hours per week
Location: PSI Belfast
Salary: Based on Knowledge/Experience, circa £35K to £40K
About PSI Production
PSI Production is a dynamic and growing organisation specialising in the delivery, installation, and maintenance of technical production systems across multiple sectors. With operations spanning Belfast, Edinburgh, and Dublin, the company provides high-quality engineering support, maintenance services, and technical solutions to a diverse client base.
Our focus is on reliability, technical excellence, and customer service, ensuring that all systems and equipment we support operate safely, efficiently, and to the highest standards. As we continue to expand, we are committed to investing in our people, processes, and technology to deliver best-in-class service across all locations.
About the Role:
PSI Production is seeking a highly organised and proactive Service & Planned Preventative Maintenance (PPM) Manager to oversee and coordinate service operations across all company locations, including Belfast, Edinburgh, and Dublin.
This role combines operational management with hands-on technical capability, requiring the ability to both oversee maintenance strategy and personally diagnose and support resolution of complex mechanical and electrical faults on-site when required.
The successful candidate will ensure the efficient delivery of planned and reactive maintenance, maintain compliance with service-level agreements (SLAs), and drive continuous improvement in asset reliability, system performance, and engineering standards.
Key Responsibilities:
PPM & Maintenance Management
- Develop, implement, and continuously optimise Planned Preventative Maintenance (PPM) programmes developing a CMMS/maintenance management systems
- Ensure all maintenance activities are executed in line with manufacturer specifications, statutory requirements, and SLAs
- Adjust maintenance schedules based on asset condition, failure trends, and performance data
Technical Leadership & On-Site Support
- Provide technical oversight of all service and maintenance activities across mechanical and electrical systems
- Conduct on-site fault diagnosis and troubleshooting, particularly for complex or recurring issues
- Interpret technical drawings, schematics, and system layouts to identify root causes of failures
- Support engineers in resolving issues related to:
- Mechanical systems (motors, drive systems, moving components in Stage Engineering)
- Electrical systems (control panels, wiring, relays, power distribution - lighting and sound systems)
- Faulty components, system integration issues, or intermittent failures
- Carry out or supervise root cause analysis (RCA) and implement corrective actions to prevent recurrence
Performance, SLA & KPI Management
- Ensure all service activities meet defined SLA response and resolution targets
- Monitor KPIs such as:
- PPM completion rate
- First-time fix rate (FTFR)
- Mean Time to Repair (MTTR)
- Equipment downtime
- Use data insights to drive continuous improvement in service delivery and asset performance
Compliance & Documentation
- Ensure compliance with health & safety regulations, industry standards, and statutory inspections
- Maintain accurate records within CMMS, including:
- Asset registers
- Service reports
- Maintenance history
- Compliance certifications
- Support audits by ensuring full traceability of all maintenance activities
Training & Technical Development
- Identify technical skill gaps and coordinate training programmes and certifications
- Ensure engineers are competent in:
- Fault-finding techniques
- Safe working practices
- Equipment-specific maintenance procedures
Client Management
- Act as a key technical point of contact for clients regarding service performance and system issues
- Provide clear explanations of technical faults, corrective actions, and preventative measures
- Build strong working relationships through technical credibility and service delivery excellence
Multi-Site Coordination
- Travel between Belfast, Edinburgh, and Dublin to:
- Conduct site inspections and technical reviews
- Support engineers on complex jobs
- Ensure consistency in standards and procedures
Skills & Experience
- Proven experience in service management, maintenance engineering, or technical operations role
- Strong hands-on technical knowledge of mechanical and electrical systems
- Demonstrable ability to diagnose and resolve technical faults on-site
- Experience with:
- Fault finding and troubleshooting techniques
- Reading technical schematics and documentation
- Maintenance of complex equipment or systems
- Experience using CMMS / PPM systems
- Understanding of maintenance methodologies:
- Preventative maintenance
- Reactive maintenance
- Predictive maintenance (desirable)
- Knowledge of health & safety compliance and safe systems of work
- Experience managing engineers or field-based technical teams
- Strong organisational and scheduling capability
Personal Attributes
- Technically confident and hands-on when required
- Analytical and solution-driven approach to problem-solving
- Strong leadership and decision-making capability
- Excellent communication skills with both technical and non-technical stakeholders
- Ability to perform under pressure and manage multiple priorities
- Customer-focused with a commitment to high service standards
What We Offer
- Competitive salary (£35,000 – £40,000)
- Opportunity to lead a technically focused service function
- Hands-on involvement in engineering and operational improvement
- Multi-site responsibility with scope for progression
- Supportive and growing business environment
Contact:
Please send an email to [email protected] if you have any questions
Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Company pension
- On-site parking
Licence/Certification:
- Driving Licence (required)
Work Location: In person
