Customer service representative Work, Jobs in Castlereagh, Ant (with Salaries)

Community and Member Service Executive
Glandore —Belfast
- £28,000 - £30,000 a year
- Full-time
- Hospitality
- English
- Microsoft Office
- Store discount
- Health & wellbeing programme
Quick apply
5d
Customer Service Advisor
Teleperformance —Belfast
- £27,976 a year
- Weekend availability
- Organisational skills
- Computer skills
- Communication skills
- Employee discount
- Referral programme
Customer Experience Agent
The Vaults Group —Belfast
- £12.71 an hour
- Part-time
- Microsoft Outlook
- Customer service
- In-person
- Employee discount
Quick apply
6d
Customer Service Advisor
SSE —Belfast
- £26,239 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Gym membership
15h
Customer Service Specialist
Ziggicig —Belfast
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Store discount
- Employee discount
Quick apply
5d
Customer Service Assistant - Dunmurry
BoyleSports —Belfast
- Customer service
- Team management
- POS
Quick apply
10d
Customer Service Field Representative
Resolvecall —Belfast
- £28,157.09 - £39,233.09 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer Service Representative
HCLTech —Belfast
- Communication skills
Hampton by Hilton - Reception - Guest Service Agent
Andras Hotels —Belfast
- £12.20 - £13.20 an hour
- Part-time
- Computer literacy
- Hotel
- Front desk
- Free parking
- Annual leave
Quick apply
11h
Customer Support and Collections Associate
Close Brothers —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Membership Advisor
Bannatyne —Belfast
- £12.71 an hour
- Weekend availability
- Sales
- Marketing
- Customer service
- Annual leave
- Employee assistance programme
8h
Customer Service Advisor
Musgrave —Belfast
- Hybrid work
- Communication skills
Quick apply
12d
Customer Service Representative / Move Consultant
McGimpsey Brothers Removals Limited —Newtownards
- From £26,083.20 a year
- Full-time
- Microsoft Word
- Sales
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
18h
Customer Operations Associate
Raylo —Belfast
- Hybrid work
- Bachelor's degree
- Continuous improvement
- AI
- Work from home
Quick apply
Associate, Customer Success Advocacy - New Grad
Ciena —Belfast
- Full-time
- PMP
- Customer service
- Engineering
Customer Service Coordinator
Donnelly Group NI —Newtownabbey
- Full-time
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer Service Advisor
TrustFord —Newtownabbey
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Customer Service Assistant
B&M Retail —Downpatrick
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
15h
Customer Service Sales Advisor
Kingspan Water and Energy —Craigavon
- £27,494 a year
- Full-time
- Hybrid work
- Computer literacy
- Business development
- Computer skills
- Employee discount
- Referral programme
Quick apply
3d
Senior Associate, Private Client Services, Advisory, Tax, Belfast or Derry, Londonderry
EY —Belfast
- Mentoring
- Tax experience
- Employee discount

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Community and Member Service Executive

Glandore
Belfast

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year
5 days ago

Benefits

Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Sick pay

Qualifications

Hospitality
Sales support
Stakeholder liaison
Filing
Internal department liaison
English
Microsoft Office Suite
Microsoft Office
Client services
Front desk
Event planning assistance
Customer interaction
Events management
Communication skills

Full job description

Who are we?

Glandore provides high-end private serviced offices, coworking space and shared workspaces to rent in Dublin, Cork and Belfast city centre.

Why work with us?

As Glandore continues to grow and expand, so does our team. Working at Glandore allows you to engage with a diverse range of industries and individuals. We value the importance of workplace wellbeing, striving to develop long term connections and relationships with everyone we work with. An Irish family-run business since 2001, we offer a fun, energetic, hard-working environment with a helpful, flexible and dynamic approach.

What’s it all about?

We currently have an exciting role for an enthusiastic Community and Member Services Executive to join our Belfast team. Glandore accommodates and caters for a dynamic cross section of businesses, from start-ups and small/medium sized enterprises to international companies setting up in Ireland.

The Community and Member Services Executive will be based in our Belfast office and will assist with all aspects of member engagement and administrator duties and working closely with the Glandore team on internal and external events within the group, while providing 5 star service at all times.

Engagement with our community of members is at the forefront of everything we do at Glandore. This position is a central role within the community team and will be the first point of contact for all members and visitors to the business centre.

This role requires a person who is experienced in taking ownership of all duties and managing them with efficiency, accuracy, and a calm disposition, while always focused on providing a 5-star customer service experience. This is a dynamic and demanding role that requires an individual who can adapt to changing priorities, demands and expectations.

The ideal candidate will be highly organised and detail orientated, to ensure enquiries, bookings and events are completed in a timely, efficient and professional manner. A passion for exceeding in member expectations, and a customer focused personality will be key to success within this role.

What you’ll be doing

Community and Events:

Act as a brand ambassador for Glandore consistently delivering the highest level of service, information, and professionalism in all dealings with potential and existing members.
Support the Member Engagement Team to create and manage a programme of internal social, wellness and advisory events for Glandore Members.
Ensure the complete administration and execution of all planned events, including hosting all internal events.
Prepare event space to required standards, assisting with room set-up, AV requirements and catering ordering from external vendors.
Manage, update and monitor our internal members portal – including sourcing and updating member partners and perks.
Liaise with other teams within the organisation regularly to optimise member experience, ensure smooth running of events and to develop the online members portal.

Front of House:

First point of contact for visiting clients, guests, employees and contractors
Provide support to sales department where required.
Respond to any members queries concerning but not limited to access, venue, facilities, maintenance issues, procedural concerns, etc.
Liaise with various parties to book and arrange meeting rooms on the online booking system.
Monitor central email system and answer emails and phone calls in a timely manner
General clerical duties, filing, scanning, typing, printing, binding
Organise and arrange online orders.
Organise incoming and outgoing post, couriers and virtual client post.
Ensure welcome packs and security cards are ready for clients ahead of move in.
Maintain client contact information database during onboarding and offboarding and throughout members lifecycle from member to alumni.

Finance/Accounts:

Ensure all charges are accurately applied to client accounts.
Assist with invoice preparation on a monthly basis.
Settle account for external bookings and events.

What we’d like from you

Warm, outgoing personality a must. Fluent English required
Professional appearance and manner at all times
Ability and desire to take ownership of client enquiries
Must be extremely organised to run a busy event schedule and operations area
Willingness to learn and follow company procedures
Developing excellent relationships with members, suppliers & staff
Enthusiastic approach to providing excellent customer service
Attention to detail and ability to think one step ahead
Flexible to a changing workload – able to prioritise
Strong MS office skills
Good IT skills, including knowledge of a range of software packages
3 + years previous experience in a similar role is preferable
Experience in the hospitality industry, events or corporate environment is an advantage

Company benefits

An opportunity to join a dynamic, supportive and friendly community
Working within a prestigious Belfast city centre location
Complimentary workplace wellness programme including Glandore staff contests, exercise classes & CSR activities
Company staff events throughout the year, Summer/Christmas parties, team lunches and away days
Partner perks & benefit discount rates, including 10% on some VHI Healthcare, discounts for hotel stays, discounts at affiliated pharmacies, discounts at beauty salons etc.
Staff discounts in Suesey Street Restaurant – 20%
Family leave benefits, after 2 years of service
Pension Plan with company contribution up to 5% of annual salary
Life insurance
Cycle to work scheme
Tax Savers scheme
Annual Performance review to discuss personal training and development opportunities
Team wide training and development opportunities – communication skills, negotiation skills
Focus on work life balance and mental health wellbeing – team of mental health first aiders in each location to support staff
Leadership program – LIFT Ireland

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
Sick pay

Application question(s):

Are you eligible to work full time in Belfast?

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in castlereagh, ant

Community and Member Service Executive

Customer Service Advisor

Customer Experience Agent

Customer Service Advisor

Customer Service Specialist

Customer Service Assistant - Dunmurry

Customer Service Field Representative