It service desk team lead Work, Jobs in Castleside, Dur (with Salaries)

IT Service Desk Team Lead
Newcastle Building Society —Newcastle upon Tyne
- £33,709 - £43,783 a year
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
6h
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
Chief Technology Officer
North Tyneside Council —North Tyneside
- £73,599 a year
- Full-time
- Leadership
3d
Internal IT Engineer
Partnerize —Newcastle upon Tyne
- Travel
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Operational Support Officer
HM Courts & Tribunal Service —Durham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
7d
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Customer Success Manager
Atlas Cloud —Newcastle upon Tyne
- £25,420.00 - £51,554.30 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Work from home
Quick apply
10d
IT Asset and Configuration Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Receptionist
Hotel Indigo Durham —Durham
- Part-time
- Bar
- Computer literacy
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
HR Synergy Roadmap, Planning and Change Assurance Lead
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £69,105 a year
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Presentation skills
7d
Service Team Leader
Morrisons —Bishop Auckland
- Cash handling
- Annual leave
- Employee discount
Quick apply
3d
HR Business Partner
Ministry of Justice —Durham
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee discount
8h
Enterprise Account Director
Aspire Technology Solutions —Gateshead
- £50,000 - £60,000 a year
- Full-time
- Business development
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
Hotel - Duty Manager
Premier Inn —Whitley Bay
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
VacancyTitle: Care Worker
Housing 21 —Sunderland
- £13.48 an hour
- English
- Cleaning
- No travel
- Annual leave
- Employee assistance programme
6d

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IT Service Desk Team Lead

Newcastle Building Society -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£33,709 - £43,783 a year
6 hours ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Gym membership
Paid volunteer time
Car scheme

Qualifications

Technical troubleshooting
ITIL Certification
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Continuous improvement
Organisational skills
ServiceNow
Information technology team management
Leadership
Communication skills
Help desk

Full job description

Job Posting Title

IT Service Desk Team Lead

Salary Band

£33,709 - £43,783

Job Description

About the Role

As the IT Service Desk Lead, you will be responsible for the day-to-day operational leadership of the Service Desk, ensuring that incidents and service requests are managed efficiently, consistently and with a strong focus on customer experience.

You will lead the Triage Analysts and Service Desk Analysts, overseeing ticket flow, prioritisation and resolution activity to ensure that service levels are met and users receive timely and effective support.

Working closely with the Service Desk Manager and practice leads across Incident, Problem and Change, you will ensure that Service Desk activities are aligned to operational standards and that the team operates in a structured, disciplined and customer focused way.

You will play a key role in improving first time fix, reducing ticket volumes and driving continuous improvement across the Service Desk.

About You

You'll bring significant experience from a Service Desk or IT support environment and will have operated at a senior analyst, second-line or team leadership level. You will have a strong understanding of incident, request and service desk management and be confident leading teams in a fast-paced operational environment.

With excellent organisational skills, you'll be comfortable managing workloads across a team, ensuring priorities are balanced and service levels are maintained. You'll be a natural problem solver who enjoys supporting others to resolve complex technical issues while maintaining a strong focus on delivering great customer outcomes.

You'll have experience using IT service management platforms such as ServiceNow, alongside a good understanding of ITIL-based service management practices. Strong communication and stakeholder management skills are essential, as you'll work closely with teams across IT to coordinate activity and drive service improvements.

We're particularly interested in someone who enjoys coaching and developing colleagues, embraces continuous improvement and thrives in a structured, process-driven environment. Experience within a regulated sector would be advantageous, and relevant certifications such as ITIL Foundation would be beneficial.

About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

Corporate bonus scheme (on target 5%, up to a maximum 10%)
Pension scheme (up to 9% employer contribution)
Annual performance related pay reviews
Colleague mortgage scheme
Electric car salary sacrifice scheme
Life assurance (4x salary) and income protection
Access to our financial advisers
Access to a range of high street and online discounts

Work/Life Balance

A 35 hour weekly contract
25 days’ annual leave + bank holidays (rises to 30 with length of service)
The option to buy and sell up to 5 days’ holiday
Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

Access to a health cash plan through a Medicash scheme
Access to an employee assistance programme
Free onsite gym at our Cobalt head office and access to discounted gyms
Two paid volunteering days’ each year
Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [email protected]

Company:

Newcastle Strategic Solutions Limited

Apply Now

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it service desk team lead jobs in castleside, dur

IT Service Desk Team Lead

IT Service Desk Manager

Chief Technology Officer

Internal IT Engineer

IT Apprentice

Operational Support Officer

3rd Line Network Support Engineer

Customer Success Manager

IT Asset and Configuration Manager

Receptionist

HR Synergy Roadmap, Planning and Change Assurance Lead

Service Team Leader

HR Business Partner

Enterprise Account Director

Hotel - Duty Manager

VacancyTitle: Care Worker

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