Are you ready to start your career with an amazing opportunity in a customer service role within financial services?
As the market leader in the Life and Pensions administration sector, Diligenta are recruiting enthusiastic school leavers to join our growing team as Customer Service Representatives on a structured apprentice scheme. Diligenta are looking for candidates who are passionate about life and giving an excellent customer experience, understand digital applications and how best to utilise them, and are keen to develop their career to develop a career in the finance sector.
Our customer service apprenticeship encompasses all the skills required to be in an environment that utilises systems to create a great experience, whilst also developing essential skills within an evolving customer environment for future progression.
You will be working in a modern office environment, with a relaxed dress code, and a team that is here to support you in your career and personal development that could lead to other specialist roles within our business.
Become a digital champion within your role, utilising our range of systems available to you.
- Answering calls through our telephony system from policyholders or third parties, using our advanced systems to deal with queries. No sales involved.
- Using digital and verbal communications to support both internal and external customers.
- Supporting and resolving customer requirements for changes on policies and submitting work requests to the back-office team through our digital platforms, to ensure that customers are fully informed and necessary documents are sent.
- Identifying, logging, and resolving complaints from policyholders or third parties through our various systems.
- Keeping up to date with process changes, system updates and policies, including IT Security and GDPR regulations.
What you need to demonstrate.
- Good, clear communication with attention to detail.
- Active listener with good problem-solving skills.
- Professionalism and the ability to work independently or as part of a team
- Desire to learn.
- Passion for providing a great customer experience with the ability to focus on assisting customers find solutions through our extensive digital platforms.
- Good digital skills to embrace the technologies within the business and become a super user of the systems we utilize.
- Empathy and patience.
In return you will receive:
· Above National Minimum Apprenticeship Salary
· 31 days holiday including bank holidays
· Eligibility for an annual discretionary bonus scheme
· Companywide Recognition Scheme
· A contributory company pension scheme where we match your contributions up to 6%
· A comprehensive set of ‘Moments that Matter’ policies, such as Carer’s Leave
· A companywide Wellbeing Programme, including an Employee Assistance Programme and other benefits/resources/apps to support your mental/physical and financial wellbeing
· Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
· Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
· Interest free Season Ticket loans and a Cycle to Work Scheme
· Group Life Assurance ('Death in Service") / Group Income Protection
Diligenta is a market leader in the Life and Pensions sector, providing administration services to many of the best-known financial services companies in the UK. We provide services to one in four of the UK’s population administering more than 23 million policies, providing a wide range of services including Customer Services, IT and Change Management to major life and pensions insurers.
Our aim is to be acknowledged as the 'best in-class’ platform-based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can't solve themselves, through our exceptional services and diverse platforms, all of which gives us our distinct personality.
Our extensive digital platforms allow us to provide the excellent customer experience which is at the heart of everything we do. We also believe that providing an excellent employee experience is just as important. We care about the moments that matter and work at delivering diverse solutions every day.
We at Diligenta believe that a diverse mix of talented and ambitious people helps us better understand and respond to our client customer needs. Working in customer facing roles can be extremely rewarding, and by using a range of digital platforms to find the optimum solution for your customer, you can help people achieve goals and play a direct role in the success of the business.
Job Types: Full-time, Apprenticeship
Pay: From £24,570.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
Ability to commute/relocate:
- Peterborough PE2 6FY: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you lived in the UK for the last 3 years?
- If you have Right to Work, when does it expire?
- Are you available to start in September 2026?
- Do you have a Degree or Higher Education qualification in Customer Services?
- Do you have a Level 3 qualification in Customer Services, or have you studied a Customer Service module as part of a broader course?
- Do you hold GCSEs (Grades 4-9) or equivalent Level 2 qualifications in Maths and English? You MUST be able to provide certifications/evidence. In case you cannot provide certificates/evidence or do not hold these Maths & English qualifications, an initial assessment in Maths & English will be required as part of the recruitment process. Please only continue if you are happy to partake in this assessment (if required).
Work authorisation:
- United Kingdom (required)
Work Location: In person
