Customer retention agent us hours Work, Jobs in Catfield, Nfk (with Salaries)

Payment Saves Agent- US Hours
Epos Now —Norwich
- £26,436.80 a year
- Weekend availability
- In-person
- Communication skills
- Free parking
- Referral programme
Customer Retention Agent- US Hours
Epos Now —Norwich
- £26,436 a year
- Weekend availability
- CRM software
- Employee discount
- Referral programme
Payment Saves Agent- Bilingual
Epos Now —Norwich
- £26,436 a year
- Weekend availability
- Spanish
- English
- Communication skills
- Free parking
- Referral programme

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Payment Saves Agent- US Hours
Epos Now —Norwich
If you enjoy talking to customers, solving problems, and working towards clear targets, this role offers strong earning potential and career progression.
£26,436.80 a year
Customer Retention Agent- US Hours
Epos Now —Norwich
Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses.
£26,436 a year

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Payment Saves Agent- US Hours

Epos Now -
Norwich

Apply Now

Job details

Full-time
£26,436.80 a year

Benefits

Free parking
Company pension
Referral programme
On-site parking

Qualifications

Sales persuasion
Client engagement
Upselling
Retention call handling
Contract renewal support
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Customer interaction
Outbound calling
Sales and customer service experience
Communication skills

Full job description

Payment Saves Agent- US Hours

£26,436.80 per year + Uncapped commission

Norwich

Full-time, Permanent

40 hours per week: Monday to Friday 1pm-10pm (Some weekend working required- 1 in 6 weekends, either Saturday or Sunday)

About the Role

We’re hiring a Customer Retentions/Payment Saves Agent to join our fast-paced Retention team in Norwich.

This is a customer-focused, commercially driven role where you’ll speak to US based merchants who are thinking about cancelling or reducing t heir service. We are searching for commercially aware agent who ideally has experience from either a retention role or strong upselling/cross-selling experience.

This role is Monday to Friday, 1:00pm - 10:00pm (UK time), supporting our US customer base . These hours ensure we're available when our customers need us most.

Your job is to understand their concerns, solve problems quickly, and clearly explain the value of staying with Epos Now. You’ll also reach out to inactive customers, re-engage their accounts, and manage contract renewals to secure long-term partnerships.

If you enjoy talking to customers, solving problems, and working towards clear targets, this role offers strong earning potential and career progression.

What You’ll Be Doing

Contact customers who have requested cancellation or are at risk of leaving
Understand customer issues and provide effective solutions to retain their business
Reconnect with inactive merchants and encourage them to start trading again
Manage contract renewals and secure long-term agreements (12–18 months)
Handle objections confidently while protecting revenue
Use live pricing and simple calculations during customer conversations
Work to clear targets including retention, response times, and customer activity

What We’re Looking For

Experience in customer service, sales, retention, or account management
Strong communication skills and confidence handling difficult conversations
Comfortable working in a target-driven environment
Ability to think commercially and make quick decisions
Confident using numbers during live conversations

Benefits

Company pension
Free parking
On-site parking

Why Join Us?

You’ll be part of a growing fintech company helping thousands of small businesses stay connected and keep trading. This is a great opportunity for someone who wants to build a career in retention, sales, or customer success with real earning potential.

Our Interview Process

Stage 1 – Initial Conversation- A short telephone conversation with a member of our Talent Team.

Stage 2 – Hiring Manager Interview- A face-to-face interview with the Hiring Manager to discuss your experience, skills and suitability for the role.

We aim to keep our recruitment process straightforward, engaging and respectful of your time.

Work Location: In person

Apply Now

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customer retention agent us hours jobs in catfield, nfk

Payment Saves Agent- US Hours