Promoter Work, Jobs in Catfield, Nfk (with Salaries)

Customer Advisor / Customer Service Advisor
Evander —Norwich
- £26,228 - £27,500 a year
- Part-time
- Microsoft Word
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Customer Retention Agent- US Hours
Epos Now —Norwich
- £26,436 a year
- Weekend availability
- CRM software
- Employee discount
- Referral programme
Streetscene Inspector (Streetworks) (11066)
Norfolk County Council —Norwich
- £26,000 - £34,811 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Travel
- Employee discount
- Gym membership
8d
Senior Manager
Norfolk & Suffolk Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
- Management
- Master's degree
- Continuous improvement
2d

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Customer Advisor / Customer Service Advisor

Evander -
Norwich

Quick apply

Job details

Permanent | Part-time
£26,228 - £27,500 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Financial Conduct Authority guidelines
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
Microsoft Office Suite
Complaint handling
Customer relationship management
Organisational skills
Relationship management
Customer interaction
Outbound calling
Account management
Communication skills
Add-on sales

Full job description

The Role

You will be dedicated to supporting a high-performance culture, ensuring that can deliver our values to “love our customers and go the extra mile”. You will deliver an empathic, customer-centric approach to each customer and client interaction and “wow” our customers when you interact with them ensuring their claims are completed efficiently from start to finish.

You will deliver an effective, efficient customer journey using regular, meaningful communication with a focus on agreed targets and adding value for our customers. You will manage a portfolio of jobs on behalf of our customers and clients, including complex queries and escalations. You will use telephone, email and our internal processing and ordering IT system to ensure customer claims are managed effectively from start to finish and revenue opportunities are maximised.

Key Responsibilities

Deliver a customer-centric experience to all Customers and Clients, ensuring you focus on their specific needs in all interactions from start to finish.
Effectively communicate with customer to ensure their jobs are managed in a bespoke manner that responds effectively to the Customers specific set of circumstances, building rapport and empathy.
Ensure you deliver a service to gain the best Net Promoter Scores (NPS) throughout your on-going interactions.
Use your knowledge and expertise of Evander products and services to offer them opportunities, that will enable them to feel safe and secure i.e. upgrades, Repair or replacement, additional works not covered in the claim.
Use your knowledge and expertise to determine and advise the customer on the best way forward with their claim ie Continue with Insurance claim or opportunity to pay directly and not go through insurance due to ‘No claims bonus’.
Undertake accurate and timely processing of instructions to include validation in accordance with agreed SLA's, policy and procedures.
Proactively making outbound reassurance calls to Customer/Clients to ensure they are kept updated on progress of their claim, ensuring they always receive excellent customer service and you meet their needs
Effectively communicating and liaising with Customers, Insurance Companies, Contract Clients, Technical team Depots and Engineers.
Coordinating emails and calls including new work requests and queries in a timely manner using organisation and prioritisation skills.
Updating in house and client system in a timely and accurate manner.
Collate and record accurate information on our internal systems.
Dealing with urgent client queries or complaints effectively.
Escalating complaints where required in line with FCA guidelines.
Maintaining own admin duties.
Continually developing your knowledge of Evander products and services and sharing information with colleagues.
Working to developmental targets, linked to your career development.
Commission / revenue-based earning potential each month available for colleagues.

Key Deliverables

Experience of working in a telephony based, customer focused environment.
Outstanding customer service skills
Highly customer focused with the ability to manage on-going customer relationships, understand customer needs and deliver an individualised, tailored service.
Excellent organisational skills with the ability to prioritse and multitask on a daily basis.
Excellent verbal and written communication skills.
Ability to communicate effectively with customers and stakeholders on a face-to-face basis, via telephone and via email.
Strong interpersonal skills and the ability to manage a fluctuating workload.
Knowledge of Excel, Word, Outlook and Microsoft packages.
Good problem solving skills and ability to use own initiative.
Able to work collaboratively as part of a wider team.
Able to work under pressure and to tight deadlines.
Ability to present oneself in a professional manner when dealing with the customers and stakeholders of the business.
Experience of working within an account management role or previous experience of managing a high turnover of customers.

Job Types: Part-time, Permanent

Pay: £26,228.00-£27,500.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

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promoter jobs in catfield, nfk

Customer Advisor / Customer Service Advisor

Customer Retention Agent- US Hours

Streetscene Inspector (Streetworks) (11066)

Senior Manager

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