Position: Airport Operations Administrator
Location: London Heathrow (LHR), with support to London City (LCY) and London Gatwick (LGW)
Salary: £32,864.00 pa
Effective Date: ASAP
Contract Type Full Time 40 hours/week (Mon-Fri, office hours, hybrid working office/home)
Reporting to: Chief Stations Officer
Closing date: ASAP
________________________________________________________________________________________
The Organisation
DiamondAir International is the world’s leading provider of luxury Meet & Assist services, with over 30 years of experience in the industry. Our expertise and exponential growth have allowed us to be a pioneer in service development and a leading exemplary operation on the ground. We continuously develop our services with the latest technologies to ensure they can be provided in the most efficient way possible. A premium travel services provider to over 600 airports across the world, providing travel solutions across the globe to our clients in the air or on the train. Whether it's kerbside pickup you are looking for or exclusive VIP travel DiamondAir has supported a diverse B2B and B2C audience for more than 30 years to ensure their travel is seamless and hassle-free.
The Airport Operations Administrator provides essential administrative support to the Airport Operations team across LHR, LCY, and LGW, with a particular focus on airport ID and access administration, operational reporting, and scheduling support. This is a detail-critical role: much of the work directly enables airside access for staff and underpins compliance reporting to airport authorities, so accuracy and confidentiality are essential throughout.
Main Responsibilities:
1. Airport ID Referencing & Processing (LHR, LCY, LGW)
· Manage the end-to-end ID referencing and processing pathway for airside access across all three airports.
· Submit and track Criminal Record Check (CRC) applications as part of the ID vetting process.
· Arrange and monitor completion of GSAT (General Security Awareness Training) e-learning as a mandatory pre-requisite for ID issuance.
· Maintain accurate, audit-ready records of ID status, renewal dates, and vetting documentation for all staff requiring airside access.
2. Airport Gateway ID Administration
· Administer applications, renewals, and cancellations via the Airport Gateway ID system.
· Liaise with airport authorities (HAL and equivalent bodies at LCY/LGW) to resolve ID queries and processing delays.
· Ensure ID records remain compliant with airport security and data protection requirements.
3. Airport Operations Management — Administrative Support
· Prepare monthly MAAS (Multi-Airport/Airside Access Scheme, or company-specific naming — confirm) summary reports for management review.
· Provide invoice support administration, including checking and processing invoices relevant to Airport Operations.
4. Worked Hours Collation — Part-Time Pool (capacity-dependent)
· Subject to capacity, and in line with the HAL Commercial MAAS agreement's requirements for reporting of worked hours, support the collation of worked hours across the Part-Time staff pool.
· Ensure worked-hours data is accurate and submitted in a timely manner to support both HAL compliance reporting and internal payroll processes.
5. Scheduling Support — Pre-IT Solution Rollout (capacity-dependent)
· Subject to capacity, support the building of LHR daily schedules using Salesforce/Solar requests, ahead of the planned IT solution rollout.
· Flag scheduling conflicts or gaps in a timely manner.
· This responsibility is expected to reduce or be reassigned once the new IT scheduling solution is implemented.
Position Requirements:
Essential:
- Previous administrative experience, ideally within an airport, aviation, or other high-compliance operational environment.
- Strong attention to detail and comfort working with sensitive personal data (e.g., criminal record check information) in line with data protection requirements.
- Confident using standard office software (Excel, Outlook) and willingness to learn systems such as Salesforce/Solar and Airport Gateway ID platforms.
- Ability to manage multiple recurring deadlines (monthly reporting cycles) alongside ad hoc requests.
- Eligibility to pass a Criminal Record Check and obtain airside ID clearance at LHR, LCY, and LGW.
Desirable:
- Familiarity with HAL (Heathrow Airport Limited) processes, MAAS reporting, or GSAT e-learning requirements.
- Experience supporting payroll-adjacent processes (e.g., worked-hours collation).
- Experience with invoice processing or basic finance administration.
Working Conditions
- Role is based primarily at LHR, with occasional travel/support required for LCY and LGW.
- Requires successful completion of airside security vetting, including a Criminal Record Check and GSAT e-learning, prior to commencing certain duties.
Experience: A minimum of 2 years Airport Operations Administrator experience.
Pay: £32,864.00 per year
Benefits:
- Bereavement leave
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
