Infrastructure specialist Work, Jobs in Caversham, Brk (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
IT Solutions Engineer (Networking)
Focus Group —Camberley
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Assistant Project Manager (PMO)
WSP —Reading
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
Security Specialist
AWE —Reading
- From £38,880 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
2nd Line Technical IT Support Engineer
Hotality IT Solutions Ltd —Basingstoke
- £27,000 - £35,000 a year
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Annual leave
Quick apply
6d
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Operative [Track Maintenance] x2
Network Rail —Reading
- £32,639 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Employee discount
5d
CT Metering Trainee Fitter
SSE —Reading
- £29,504 a year
- Overtime
- Communication skills
- School
- Employee discount
1d
Data Centre Technician , Data Center Operations
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Travel
- Computer networking
Connectivity Specialist (South West)
Baxter —Reading
- Remote
- Sales
- Business development
- Computer networking
- Annual leave
Kubernetes Specialist
CGI —Reading
- Full-time
- DevOps
- Scripting
- Agile
Quick apply
Graduate - Environmental Planning & Advisory - Reading - 2027
Stantec —Reading
- Hybrid work
- Bachelor's degree
Technology Delivery Specialist
Wokingham Borough Council —Wokingham
- £52,414 - £57,870 a year
- Full-time
- Annual leave
- Employee assistance programme
5d
Drilling Assistant
IWS M&E —Wallingford
- Up to £40,000 a year
- Overtime
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Account Success Manager (Civil / Construction)
Seequent —Reading
- Travel
- Communication skills
MULTI SKILLED MAINTENANCE ENGINEER
SEE Services —Reading
- Full-time
- Carpentry
- Plumbing
- Annual leave
- Employee assistance programme
Manufacturing Engineering Intern
Legrand Group —Reading
- Engineering
- Data analysis skills
- Analysis skills
- Annual leave
Quick apply
UNIX Solaris Specialist
UK Atomic Energy Authority —Culham
- £57,117 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for infrastructure specialist in caversham, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

infrastructure specialist jobs in caversham, brk

Second Line Support

Systems & Database Administrator

IT Solutions Engineer (Networking)

Assistant Project Manager (PMO)

Security Specialist

Data Center Technician , Operations, IT, & Support Engineering

2nd Line Technical IT Support Engineer

Data Centre Technician , Data Centre Operations

Operative [Track Maintenance] x2

CT Metering Trainee Fitter

Data Centre Technician , Data Center Operations

Connectivity Specialist (South West)

Kubernetes Specialist

Graduate - Environmental Planning & Advisory - Reading - 2027

Technology Delivery Specialist

Drilling Assistant

Account Success Manager (Civil / Construction)

MULTI SKILLED MAINTENANCE ENGINEER

Manufacturing Engineering Intern

UNIX Solaris Specialist

I want to receive the latest job alerts for infrastructure specialist in caversham, brk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected