E commerce specialist Work, Jobs in Chapel Allerton, Wyk (with Salaries)

Premium Support Advisor
Evri —Leeds
- Up to £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
9d
Junior Data Analyst Apprentice
Evri —Leeds
- £25,846.76 a year
- Full-time
- Computer literacy
- Data analysis skills
- Computer skills
7d
Representative Customer Service / Order Management Specialist (e-commerce)
DRiV —Bradford
- Software troubleshooting
- English
- Analysis skills
6d
Representative Customer Service / Order Management Specialist (e-commerce)
DRiV Incorporated —Bradford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- English
- Analysis skills
Quick apply
1d
CS Team Managers - Customer Service Team Manager
Evri —Morley
- £30,750 a year
- Full-time
- Communication skills
- Time management
Invoicing & Accounts Receivable - Credit Controller
Evri —Leeds
- £28,000 - £30,000 a year
- Full-time
- Organisational skills
Head of Trade Aftermarket (UK)
Ring Automotive Limited, Leeds, UK —Leeds
- Full-time
- Remote
- Management
- Analysis skills
- Contracts
- Free parking
- Annual leave
Quick apply
Invoicing & Accounts Receivable - Billing Analyst
Evri —Leeds
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- SharePoint
5d
Invoicing & Accounts Receivable - Billing Analyst
Hermes Europe —Leeds
- £26,000 - £30,000 a year
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
6d
Claims - Claims Advisor
Evri —Morley
- Full-time
- Microsoft Word
- Communication skills
2d
Sales Consultant
The Watches of Switzerland Group —Leeds
- Part-time
- Customer service
- Employee assistance programme
Web Designer
Best Choice Group UK Ltd —Sheepscar
- £27,000 - £35,000 a year
- Full-time
- Social media management
- Organisational skills
- In-person
- Free parking
Quick apply
6d
Warehouse - Operative Nights
Evri —Normanton
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
1d
Invoicing & Accounts Receivable - Credit Controller
Hermes Europe —Leeds
- £12.71 an hour
- Travel
- Organisational skills
- No travel
7d
Delivery Team Trainer
Evri —Leeds
- £30,000 a year
- Full-time
- Customer service
- Travel
- Mentoring
Head Of Data Science
Hermes Europe —Leeds
- £12.71 an hour
- Hybrid work
- Machine learning
- Team management
- AI
13d
Senior Planner
Hermes Europe —Leeds
- £12.71 an hour
- Weekend availability
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
Warehouse Operative - Nights
Evri —Leeds
- £12.71 an hour
- Full-time
- Annual leave
Senior Planner
Evri —Leeds
- £44,500 - £52,500 a year
- Weekend availability
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
Final Mile Territory Manager
Hermes Europe —York
- £12.71 an hour
- Analysis skills
- Continuous improvement
- Organisational skills

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Premium Support Advisor

Evri -
Leeds

Apply Now

Job details

Full-time
Up to £27,000 a year
9 days ago

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
Customer interaction
Root cause analysis
Communication skills

Full job description

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Premium Support Advisor

Location: Leeds (Hybrid)
Contract Type: Permanent
Salary: Up to £27,000 per annum

Shift Pattern

This role operates on a 3-week rotational pattern:
Week 1

Monday to Friday
08:00 - 16:30

Week 2

Monday to Friday
09:30 - 18:00

Week 3

Monday to Saturday
08:00 - 16:30
One weekday off on a rota basis

About the Role
We're looking for talented Premium Support Advisors to join our team and help deliver an outstanding customer experience.
In this role, you'll provide a high-quality, telephone-based service, taking ownership of customer enquiries and resolving issues quickly, professionally, and with empathy. You'll investigate delivery and parcel-related concerns, handle complaints and escalations, and ensure customers receive the best possible support at every stage of their journey.
You'll also manage high-priority CEO and Executive escalations, requiring exceptional attention to detail, professionalism, and customer care.
This is a fast-paced role where no two days are the same, making it ideal for someone who enjoys problem-solving, taking ownership, and making a real difference for customers.

What You'll Be Doing

As a Premium Support Advisor, you'll:

Deliver exceptional telephone-based customer service, resolving customer queries wherever possible at first contact.
Take ownership of complaints and escalated cases, ensuring fair and timely resolutions.
Manage sensitive and high-profile CEO and Executive customer escalations with professionalism and care.
Investigate parcel and delivery enquiries from start to finish, using all available systems and resources.
Work confidently in a busy contact centre environment, maintaining professionalism and confidentiality.
Use multiple systems to process transactions accurately and efficiently.
Identify root causes of issues and recommend solutions to reduce repeat contacts.
Maintain accurate CRM records and provide proactive customer updates within agreed service levels.
Act as the voice of the customer, collaborating with Couriers, Delivery Units, Contractors, and our ParcelShop network.
Support team objectives, helping to achieve KPIs, SLAs, and continuous improvement initiatives.

What We're Looking For

We're keen to hear from people who have:

Excellent written and verbal communication skills.
Strong customer service experience, ideally within a contact centre environment.
A professional and confident telephone manner with excellent listening skills.
Strong problem-solving and decision-making abilities.
High levels of accuracy and attention to detail.
Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Resilience and the ability to remain calm under pressure, particularly when handling complaints and high-stakes customer issues.
The ability to work independently while also contributing positively as part of a team.
A customer-focused mindset with a genuine passion for delivering great service.

Ready to Apply?
If you're looking for an opportunity where you can make a real impact, develop your skills, and be part of a supportive team, we'd love to hear from you.

Evri Group for everyone

We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.
Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

At Evri Group, everyone is welcome.

Apply Now

Refine Your Search

e commerce specialist jobs in chapel allerton, wyk

Premium Support Advisor

Junior Data Analyst Apprentice

Representative Customer Service / Order Management Specialist (e-commerce)

Representative Customer Service / Order Management Specialist (e-commerce)

CS Team Managers - Customer Service Team Manager

Invoicing & Accounts Receivable - Credit Controller

Head of Trade Aftermarket (UK)

Invoicing & Accounts Receivable - Billing Analyst

Invoicing & Accounts Receivable - Billing Analyst

Claims - Claims Advisor

Sales Consultant

Web Designer

Warehouse - Operative Nights

Invoicing & Accounts Receivable - Credit Controller

Delivery Team Trainer

Head Of Data Science

Senior Planner

Warehouse Operative - Nights

Senior Planner

Final Mile Territory Manager

I want to receive the latest job alerts for e commerce specialist in chapel allerton, wyk

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