Change manager Work, Jobs in Chard, Som (with Salaries)

Customer Engagement Centre Supervisor
NUMATIC INTERNATIONAL LIMITED —Chard
- From £34,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Quick apply
7d
Head of Operations
Berrys Coaches (Taunton) Ltd —Taunton
- £65,000 - £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Production Manager
Bodycote —Chard
- Continuous improvement
- Travel
- IT
- Free parking
- Employee assistance programme
General Foreman - Bridgwater
CML —Bridgwater
- Weekend availability
- Supervising experience
- Paid training
- Employee assistance programme
Quick apply
Performance Excellence Manager
ADM —Lopen
- Organisational skills
- IT
- Communication skills
Operations Manager
ADM —Lopen
- Leadership
- Communication skills
Change Commercial Manager
Sir Robert McAlpine —Taunton
- Contracts
- Communication skills
- Negotiation
Retail Supervisor
Screwfix —Axminster
- £14.08 an hour
- Part-time
- Employee discount
Operations Support Manager
Todays Dental Management Ltd —Taunton
- From £40,000 a year
- Full-time
- Hybrid work
- Management
- Business development
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
QA Operations Manager
ADM —Lopen
- Analysis skills
- Bachelor's degree
- Team management
Process Improvement Manager (Trust)
Devon Air Ambulance —Exeter
- £44,370 a year
- Full-time
- Hybrid work
- No degree
- Business
- Annual leave
- Sick pay
3d
Logistics Development Manager
Screwfix —Yeovil
- Full-time
- Hybrid work
- Leadership
- Employee discount
- Flexible schedule
14d
Creative Studio Manager
ADM —Lopen
- Hybrid work
- Management
Waste Manager
Somerset NHS Foundation Trust —Yeovil
- £49,387 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
1d
Site Manager
XPO Logistics —Taunton
- £55,000 a year
- Contracts
- Employee discount
Quick apply
Digital Merchandiser
Toolstation —Bridgwater
- Up to £40,000 a year
- Full-time
- Remote
- Management
- Sales
- Merchandising
- Employee discount
7d
Family Safeguarding Team Manager - Taunton
Somerset Council —Taunton
- £54,282 a year
- Hybrid work
- Analysis skills
3d
Asbestos Manager
Somerset Council —Taunton
- £37,280 - £41,771 a year
- Full-time
- Team management
- Communication skills
14d
Welfare Manager
Somerset Council —Taunton
- £49,282 a year
- Call to connect
- Hybrid work
- Analysis skills
- Presentation skills
- No degree
- Annual leave
13d
Production Planner & Scheduler
Trizo Ltd —Bridgwater
- £43,000 - £45,000 a year
- Full-time
- ERP systems
- Assembly
- Continuous improvement
- Free parking
Quick apply

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Customer Engagement Centre Supervisor

NUMATIC INTERNATIONAL LIMITED -
Chard

Quick apply

Job details

From £34,000 a year
7 days ago

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Customer service
IT
Leadership
Communication skills
Office experience

Full job description

The Customer Engagement Centre Supervisor will be responsible for managing and leading a team of employees, overseeing the day-to-day performance within the customer engagement centre. You will communicate departmental goals and service deadlines to the team, whilst ensuring the delivery of professional customer service within a sales focused environment.

You will have full knowledge of all aspects of the Customer Engagement Centre activities reflecting the multi-skilled environment and will manage information to best influence the performance of the team to deliver against Key Service KPI’s. You will be accountable for excellence in internal and external customer service provision, driving an increase in revenues and maximising up sell opportunities. In collaboration with the Marketing and Communication team you will understand social media impact and lead various social omni-channel campaigns to further enhance reach across all customer demographics.

Demonstrable experience of leading a small to medium team, working to critical deadlines.
Robust experience working in an office environment.
Robust understanding of commercial and customer relationships.
Experience with interacting with customers and across disciplines and teams.
Experience of dealing with complicated customer service issues and demands.
Ability to provide leadership and guidance into all aspects of work.
Strong, prioritisation skills with ability to manage competing, conflicting demands.
Ability to work independently and as part of a team, using own initiative.
Ability to establish and maintain effective working relationships.
Ability to work under pressure; be results driven.
Excellent communication skills, ability to communicate verbally, written and via presentation
Strong IT skills, including Word, Outlook, Excel, and PowerPoint.

Act as first point of contact for the Customer Engagement Team to both internal and external stakeholders, communicating progress and requirements where relevant.
Deliver against Key Customer Engagement Centre KPI’s (Service Level, ASA, Abandon Rate)
Ensure advisor adherence to system process including but not limited to the CRM system.
Successfully deliver and maintain customer insight and escalated issues process.
Create and maintain management information reporting dashboard.
Provide clear and concise data and analysis showing an understanding of success and where corrective action is required.
Ensure that all business initiatives are supported and implemented.
Contribute to recruitment and induction programmes, acting as a lead with relevant internal stakeholders.
Lead members of the Customer Engagement team to support a culture of continuous improvement.
Ensure attention to detail, rectification of process errors and cost control are considerations on all team activities and tasks.
Represent your team to ensure the interests of the Customer Engagement Centre are properly represented and promoted.
Fully implement all changes to processes, methodology, environment, and practice within the department in a positive supportive manner.
Support the Assistant Manager on any business improvement projects to support activities that impact your own job or that of your team.

Hours.

Monday Day Off

Tuesday 10:00 - 20:00

Wednesday 10:00 – 20:00

Thursday 08:00 – 18:00

Friday 08:00 – 18:00

Saturday Day Off

Sunday Day Off

Quick apply

Refine Your Search

change manager jobs in chard, som

Customer Engagement Centre Supervisor

Head of Operations

Production Manager

General Foreman - Bridgwater

Performance Excellence Manager

Operations Manager

Change Commercial Manager

Retail Supervisor

Operations Support Manager

QA Operations Manager

Process Improvement Manager (Trust)

Logistics Development Manager

Creative Studio Manager

Waste Manager

Site Manager

Digital Merchandiser

Family Safeguarding Team Manager - Taunton

Asbestos Manager

Welfare Manager

Production Planner & Scheduler

I want to receive the latest job alerts for change manager in chard, som

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