Customer service team lead Work, Jobs in Charlwood, Wsx (with Salaries)

Customer Experience Lead
British Airways —Gatwick Airport
- £47,000 - £51,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Continuous improvement
- Employee discount
4d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Canvassing Team Manager – Milk & More- Residential
Milk & More —Hanworth
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
Arrivals - Team Leader
WHSmith Group —Horley
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
6d
Arrivals - Team Leader
WHSmith Travel —Horley
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
6d
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
Quick apply
9d
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
13d
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
13d
HR Data & Systems Lead (4 days from home)
LRG —Worthing
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
Quick apply
11d
Lead Generation Coordinator
Russell Publishing —Brasted
- Up to £25,000 a year
- Hybrid work
- Microsoft Excel
- In-person
- Communication skills
- Free parking
- Work from home
4d
Sales & Service Team Manager
B&Q —Feltham
- £30,000 - £33,000 a year
- Part-time
- Sales
- Driving
- Annual leave
- Employee assistance programme
Creative Social Content & Customer Lead Management assistant
Thames Motor Group —Royal Tunbridge Wells
- Full-time
- Sales
- Driving
- In-person
Quick apply
Client Experience Lead
OKA DIRECT LIMITED —Guildford
- Full-time
- Merchandising
- Agile
- Employee assistance programme
- Employee discount
Quick apply
7d
Lead Agent - T2
ABM —London Heathrow Airport
- £15.44 an hour
13d
Service Team Manager
B&Q —London
- £36,500 - £41,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Haywards Heath
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Formula 1 - Events Project Lead
Absolute Taste —London
- Full-time
- Hospitality
Quick apply
Team Leader - Band D - Local Support Services - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- £37,510 - £40,519 a year
- Full-time
- Hybrid work
- Customer service
- English
- Organisational skills
Studio Lead / Customer Experience - One City
Battersea Academy for Skills & Employment —London
- £12.80 - £14.00 an hour
- Weekend availability
- Bar
- Leadership
Quick apply

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Customer Experience Lead

British Airways -
Gatwick Airport

Apply Now

Job details

Full-time | Fixed term contract
£47,000 - £51,000 a year
4 days ago

Benefits

Cycle to work scheme
Company pension
Private medical insurance
Employee discount
Car scheme

Qualifications

Hospitality
Bachelor's degree
Continuous improvement
Organisational skills
Communication skills

Full job description

BA Euroflyer

This is your chance to become part of the newest airline within the British Airways family.

BA Euroflyer was launched in 2022, serving a short-haul network of some of Europe’s most popular destinations from London’s Gatwick Airport.

It’s an exciting and fast-paced life when you’re working in one of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Euroflyer is yours to make.

This is an airline where you’ll be able to create a real impact, right from the moment you join us.

The role:

Customer Experience Lead

Salary: £47,000 - £51,000

Our Customer team is responsible for shaping and improving the end-to-end journey for BA Euroflyer customers. Using customer insight, operational performance and cross-functional collaboration, the team delivers initiatives that enhance satisfaction, strengthen loyalty and support the airline's strategic objectives.

What you’ll do:

Lead the delivery and continuous improvement of the BA Euroflyer customer experience strategy.
Use customer insight, feedback and performance data to identify opportunities and drive measurable improvements.
Own and deliver customer-focused projects and initiatives that enhance the end-to-end customer journey.
Build strong relationships across operational, commercial and supplier teams to ensure customer priorities are embedded in decision-making.
Manage customer governance activities, performance reviews and service standards to support consistent delivery of a premium customer experience.
Act as a customer advocate, bringing the voice of the customer into key business discussions and decisions.

What you’ll bring to British Airways:

A passion for delivering exceptional customer experiences and driving continuous improvement.
Strong stakeholder management and influencing skills, with the ability to engage and align diverse teams.
A data-led approach, using customer insight and performance metrics to identify issues and opportunities.
Excellent communication and presentation skills, with the ability to translate complex information into clear actions.
Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
A proactive, collaborative mindset with the confidence to challenge and drive change.

Your experience:

Experience in customer experience, customer insight, service delivery, product, commercial or operational environments.
A track record of delivering customer-focused improvements, projects or change initiatives.
Experience analysing customer feedback, satisfaction metrics and operational performance data.
Experience working with multiple stakeholders and influencing outcomes across teams.
Experience managing supplier or partner relationships and holding teams accountable for performance.
Previous experience within aviation, travel, hospitality, retail or other customer-centric industries would be advantageous.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. You will also receive many other perks such as Voluntary Private Healthcare, Cycle to Work, Electric Car Scheme, BA Euroflyer Pension Scheme, Free Eye Test, Access to Perks at Work, Travel Industry discounts and many more!

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

Apply Now

Refine Your Search

customer service team lead jobs in charlwood, wsx

Customer Experience Lead

Customer Support Team Lead

Canvassing Team Manager – Milk & More- Residential

Arrivals - Team Leader

Arrivals - Team Leader

Academy Operations Team Leader

Team Lead - US Operations

Lead Agent

Lead Agent - T3

HR Data & Systems Lead (4 days from home)

Lead Generation Coordinator

Sales & Service Team Manager

Creative Social Content & Customer Lead Management assistant

Client Experience Lead

Lead Agent - T2

Service Team Manager

UK Team Leader (Chain 1 & 5)

Formula 1 - Events Project Lead

Team Leader - Band D - Local Support Services - Counter Terrorism Policing HQ

Studio Lead / Customer Experience - One City

I want to receive the latest job alerts for customer service team lead in charlwood, wsx

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