Guest service agent Work, Jobs in Charlwood (with Salaries)

Guest Service Agent - Part-time
Hilton —Croydon
- £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Hotel
- Employee stock purchase plan
- Annual leave
Community Host - Night
Urbanbubble —London
- £28,000 - £31,000 a year
- Full-time
- No experience needed
- Front desk
- Cleaning
- Annual leave
- Sick pay
Quick apply
Customer Experience Executive (Maternity Cover)
Oliver's Travels —London
- £27,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Spanish
- English
Quick apply
8d
Guest Care Agent
edyn —London
- Full-time
- Hotel
- Communication skills
Quick apply
9d
Guest Service Centre Agent – Fixed Term - Sheraton Grand London Park Lane
Marriott International, Inc —London
- £27,340 a year
- Weekend availability
- Hotel
- Organisational skills
- Phone etiquette
11d
Hotel Receptionist
Staybridge Suites Brighton —Brighton
- £12.71 an hour
- Temporary
- Computer literacy
- Hotel
- Maths
- Store discount
- Employee discount
Quick apply
Front Desk Agent
St Martins Lane Hotel —London
- Weekend availability
- Hotel
- Organisational skills
- Front desk
- Employee discount
Quick apply
4d
Global VIP Guest Advisor
Four Seasons —London
- Full-time
- Hybrid work
- Microsoft Word
- Hotel
- Communication skills
3d
Guest Service Agent (Receptionist) - Sheraton Grand London Park Lane
Marriott International, Inc —London
- Weekend availability
- Hotel
- Front desk
- Communication skills
8d
Guest Services Centre Agent - Sheraton Grand London Park Lane
Marriott International, Inc —London
- £27,000 a year
- Weekend availability
- Hotel
- Organisational skills
- Phone etiquette
Reservations Agent
Millennium Hotel and Resorts UK —London
- £27,248 a year
- Bar
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Customer Service Assistant - Pier Crew
Hornblower —London
- £12.71 an hour
- Full-time
- Customer service
- First Aid Certification
- Guest services
Quick apply
Reservations Agent (Weekend Cover)
Belmond —Chelsea
- Part-time
- Bar
- Hotel
- Guest services
- Annual leave
- Sick pay
Quick apply
4d
Reservations Agent
Marriott International, Inc —London
- £32,500 a year
- Full-time
- English
- Hotel
- Organisational skills
Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Café
- Communication skills
- Employee discount
- Referral programme
Quick apply
Manager, Health Services
Royal Caribbean Group —Weybridge
- Weekend availability
- English
- Travel
- Recruiting
Reservation Agent
The Lanesborough —London
- Weekend availability
- English
- Hotel
- Guest services
- Employee discount
- Life insurance
Night Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Front desk
- Guest services
- Employee discount
- Referral programme
Quick apply
Cluster Groups & Reservations Supervisor
Holiday Inn - London Brentford Lock —London
- £35,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
8d
Front Desk Manager (Fixed-Term)
St Martins Lane Hotel —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee discount
Quick apply

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guest service agent jobs near charlwood

Guest Service Agent - Part-time

Hilton -
Croydon

Apply Now

Job details

Part-time
£12.71 an hour

Benefits

Employee stock purchase plan
Annual leave
Employee assistance programme
Employee discount

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Customer service
Computer literacy
Food and beverage service
Conflict management
Computer skills
Communication skills
Hotel front office operations

Full job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

Supporting both the Front Office and Food & Beverage team when the business requires, you will be fully trained in both departments.
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance and providing welcome materials
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest enquiries
Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
Work in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws
Strive to achieve departmental targets
Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in payment handling
Front Office/Concierge/Restaurant experience in the hotel, leisure, and/or entertainment sectors
Conflict resolution experience

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

Refine Your Search

guest service agent jobs in charlwood

Guest Service Agent - Part-time

Community Host - Night

Customer Experience Executive (Maternity Cover)

Guest Care Agent

Guest Service Centre Agent – Fixed Term - Sheraton Grand London Park Lane

Hotel Receptionist

Front Desk Agent

Global VIP Guest Advisor

Guest Service Agent (Receptionist) - Sheraton Grand London Park Lane

Guest Services Centre Agent - Sheraton Grand London Park Lane

Reservations Agent

Customer Service Assistant - Pier Crew

Reservations Agent (Weekend Cover)

Reservations Agent

Guest Services Agent

Manager, Health Services

Reservation Agent

Night Guest Services Agent

Cluster Groups & Reservations Supervisor

Front Desk Manager (Fixed-Term)

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