Service desk team leader Work, Jobs in Chase Cross (with Salaries)

Digital Service Desk Team Leader
East of England Ambulance Service Trust —Chelmsford
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
- Team management
- Travel
3d
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Communication skills
Technical Operations Team Leader
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Annual leave
- Employee assistance programme
3d
IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI
14d
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Word
- Writing skills
- No degree
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Director of Service Delivery
WPP —London
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Continuous improvement
- POS
- Organisational skills
Quick apply
Silent Sentinel Support
Motorola Solutions —Ware
- Weekend availability
- Remote
- English
- Bachelor's degree
- No travel
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Quick apply
10d
Service Delivery Manager (SDM)- Restaurants
NCR —West London
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
9d
IT Support Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- Communication skills
Quick apply
Global Technology Support Services
CFA Institute —London
- Full-time
- Continuous improvement
- Leadership
- Annual leave
Senior Support Analyst
MRI Software —London
- Full-time
- SQL
- Communication skills
2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Mentoring
- Employee discount
Temporary Desktop Support Technician (onsite)
Brown Brothers Harriman —London
- Full-time
- In-person
- Communication skills
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Computer networking
- SharePoint
Technology Support Specialist
Latham & Watkins LLP —London
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Employee discount
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,227.50 - £32,000.00 a year
- Full-time
- Employee discount

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service desk team leader jobs near chase cross

Digital Service Desk Team Leader

East of England Ambulance Service Trust -
Chelmsford

Apply Now

Job details

Full-time
£39,959 - £48,117 a year
3 days ago

Qualifications

IT team management
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Performance management
Continuous improvement
Team management
Employee performance appraisals
Professional development mentoring
Help desk
Rota coordination

Full job description

The Digital Service Desk Team Leader is responsible for overseeing the operational delivery of the Trust’s first-line IT support function, ensuring a responsive, customer-focused service that meets agreed SLAs and ITIL-aligned best practices.

As the direct line manager for the Service Desk Analysts and Senior Service Desk Analysts, the post holder provides day-to-day operational and developmental leadership to the team, including queue and rota management, workload planning, performance review, and mentorship. They are also the primary escalation point for any technical or service issues arising within the Service Desk.

The role involves close collaboration with SACM, Infrastructure, project teams, and other Digital Services colleagues to ensure service continuity, smooth transitions from project to BAU, and accurate capture of asset and configuration data.

The Team Leader plays a vital role in staff development, coaching, and continuous improvement of the Digital Service Desk function, while also deputising for the Service Desk Manager and other Digital managers where required.

This role has participation in an on-call rota as required.

Whilst this post is based in Chelmsford, regular travel to Norwich and other sites will be required.

Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management.
Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution.
Acting as the first point of senior escalation for Band 4–5 Service Desk staff and users.
Overseeing team ticket queues, ensuring SLA compliance and workload distribution.
Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs).
Managing team rotas, providing coaching, and contributing to staff performance and development.
Ensuring quality and currency of team-authored knowledge base articles and specialism ownership.
Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates.
Leading service improvement initiatives and identifying recurring issues for problem management.
Monitoring compliance with IG, security, and audit requirements across Service Desk operations.
Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports.
Contributing to Trust-wide digital service initiatives, including governance and continuous improvement

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Apply Now

Refine Your Search

service desk team leader jobs in chase cross

Digital Service Desk Team Leader

Service Desk Analyst

Technical Operations Team Leader

IT Support Manager

Service Desk Technician - 6 Month FTC

Service Desk Engineer (Field)

Director of Service Delivery

Managed Services - First Line Support Team Lead

Silent Sentinel Support

IT & Helpdesk Manager - Panavision London

Service Delivery Manager (SDM)- Restaurants

IT Support Engineer

Major Incident Manager

Global Technology Support Services

Senior Support Analyst

2nd Line IT Engineer

Temporary Desktop Support Technician (onsite)

3rd Line Support Engineer

Technology Support Specialist

1st Line IT Engineer

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